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Itsm Operations Analyst Jobs (NOW HIRING)

Govcio LLC

ITSM Engineer

Washington, DC · On-site

$94K - $130K/yr

Conduct root‑cause analysis, trend evaluation, and documentation of corrective actions Change ... Maintain SOPs, operational runbooks, process documents, and major incident reports consistent with ...

New

kgs

Network Operations Analyst

Washington, DC

Track and document all incident actions, updates, and resolutions in the ITSM platform * Support ... of increased operational tempo Reporting & Analytics: * Contribute to Sprint metrics, NOC ...

kgs

Network Operations Analyst

Washington, DC · On-site

Track and document all incident actions, updates, and resolutions in the ITSM platform * Support ... of increased operational tempo Reporting & Analytics: * Contribute to Sprint metrics, NOC ...

Koniag, Inc.

Network Operations Analyst

Washington, DC · On-site

$115K - $135K/yr

Track and document all incident actions, updates, and resolutions in the ITSM platform * Support ... of increased operational tempo Reporting & Analytics: * Contribute to Sprint metrics, NOC ...

CACI

ITSM Specialist

Washington, DC · On-site

... technology operations and ITSM processes that support critical mission activities across ... analytical skills with ability to identify process inefficiencies and develop actionable ...

ConfigUSA

Workforce Operations Analyst

Austin, TX · On-site

Workforce Operations Analyst Role Descriptions: - Must have LinkedIn profile in Submission Support ... equivalent ITSM platforms Scheduling- WFM tools (e.g., NICE IEX, Verint, Aspect, or similar ...

Acess Global

Workforce Operations Analyst

Austin, TX · On-site

Workforce Operations Analyst Location: Austin, TX Duration: 6 months Onsite Role Role Descriptions ... Category Tools / Skills- Ticketing & Workflow, ServiceNow, Jira, or equivalent ITSM platforms

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Itsm Operations Analyst information

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How much do itsm operations analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for itsm operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

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For Itsm Operations Analyst jobs, the most frequently searched job titles are:

ITSM Operations Analyst Senior - IT - Full Time

Manchester, NH • On-site

Solution for Health International
See more jobs at Solution for Health Internationalexternal

Other

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Key responsibilities

  • Lead and coordinate IT incident response activities, including serving as Incident Commander during service disruptions and major incidents.

  • Manage real-time communication during incidents, facilitate incident bridge calls, and document incident timelines, actions, decisions, and outcomes.

  • Lead root cause analysis and post-incident review activities, including identifying corrective actions and ensuring adherence to IT service management processes.

Job description

## ITSM Operations Analyst Senior - IT - Full TimeApplylocations: Remote - NH: Remote - VT: Remote - RI: Remote - ME: Manchester, NHtime type: Full timeposted on: Posted Todayjob requisition id: JR13049Come work at the best place to give and receive care!**Job Description:****Who We Are:**SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.**About the Job:**The Senior IT Service Management (ITSM) Operations Analyst serves as a highly detail-oriented individual contributor responsible for designing, leading, coordinating, and reinforcing the execution of IT service management (ITSM) processes, with primary focus on Incident Management, Major Incident Response (IROC), Problem Management, and Change Enablement. Reporting to the Senior Manager, ITSM Process & Innovation, this role provides centralized IT operational leadership and real-time execution discipline across IT service management activities. This position serves as a designated Incident Commander and operational authority during service disruptions, ensuring incidents are triaged, escalated, communicated, and resolved in a timely, structured, and consistent manner.**What You’ll Do:*** The essential job functions of this position include the following. These functions are fundamental to the role and cannot be reassigned to other employees* Lead and direct IT incident response activities, including serving as Incident Commander during service disruptions and major incidents. These activities occur during or outside of routine work hours* Coordinate and orchestrate cross-functional response efforts to restore services and minimize operational, clinical, and business impact* Facilitate incident bridge calls and manage real-time communication, ensuring structured progression toward service restoration* Document incident timelines, actions, decisions, and outcomes accurately and in real time* Lead structured root cause analysis (RCA) and post-incident review activities, including identification of corrective actions* Ensure adherence to IT service management processes, including Incident, Problem, and Change practices.* And more.**Who You Are:****Education:** Bachelor’s degree in Healthcare, Information Technology, Business, or related field (or equivalent substantial progressive work experience, certifications, and education), Required **Licensure/certification:** ITIL Foundation Certification within 6 months of hire and Epic certification(s) in one or more application modules, Required**Experience:** Minimum of 7 years of experience in IT or healthcare IT environments with significant exposure to Epic EHR/Environments, Required**Why You’ll Love Us:*** Health, dental, prescription, and vision coverage for full-time & part-time employees* Short-term disability, long-term disability, and life insurance coverage* Competitive pay* Tuition Reimbursement* 403(b) Retirement Savings PlanAnd more!**Work Shift:**M-F 8-5*SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.* #J-18808-Ljbffr

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