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Itsm Google Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

Service Now Architect

$55.25 - $76/hr

Skills: • Advanced understanding of ITIL/ITSM processes and practices to integrate them ... Google Cloud is a plus. Preferred Qualifications • Experience with advanced ServiceNow modules ...

AnswerNet

Service Delivery Supervisor

$60K - $80K/yr

With a focus on the 'shift left' approach, you will lead the development of ITSM processes that ... or Google Workspace EDUCATION AND EXPERIENCE: • ITIL Foundation Certified • Three years of ...

Futran Tech Solutions Pvt. Ltd.

ServiceNow Developer

$55.25 - $76/hr

Skills: • Advanced understanding of ITIL/ITSM processes and practices to integrate them ... Google Cloud is a plus. Preferred Qualifications • Experience with advanced ServiceNow modules ...

EOS

IT Helpdesk Technician

Chicago, IL · On-site

Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields) * Slack Administration (within role access constraints) * Google Workspace ...

Arc Institute

IT Operations Manager

Palo Alto, CA · On-site

... ITSM best practices • Monitor system performance, availability, and capacity across the stack ... Google Workspace or MS365 at an organizational scale, including user management, domain ...

VeridianTech

Senior Site Reliability Engineer

Richardson, TX · On-site

$51.75 - $68.75/hr

Event correlation, AIOps with deep understanding of ITSM tools Microservices architecture with API's and REST API's CICD tooling and best practices Cloud platforms such as AWS, Azure, and Google ...

Source One Technical Solutions

Be Seen First

Senior IT Support Engineer

Cambridge, MA · On-site

$55 - $65/hr

... • Google Workspace administration experience • Experience with ITSM platforms such as ServiceNow, Jira Service Management, Freshservice • Experience with virtualization platforms (VMware ...

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How much do itsm google jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for itsm google in the United States is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $19.23 per hour, depending on experience, location, and employer.

What are ITSM Google professionals?

ITSM Google professionals are experts who specialize in implementing and managing IT Service Management (ITSM) processes using Google Cloud tools and services. They focus on optimizing IT service delivery, automating workflows, and ensuring best practices in areas like incident, problem, and change management within organizations that use Google Cloud. Their expertise helps organizations leverage Google’s technology to streamline IT operations, increase efficiency, and improve the overall user experience.

How does an ITSM (IT Service Management) professional at Google typically collaborate with cross-functional teams to improve service delivery?

ITSM professionals at Google work closely with engineering, support, and operations teams to streamline service processes and resolve incidents efficiently. Collaboration often involves participating in regular meetings, facilitating incident and change management reviews, and using data-driven insights to recommend process improvements. Building strong relationships across departments is key to ensuring seamless communication and continual service enhancements. This collaborative approach not only helps maintain high service standards but also provides ITSM professionals with exposure to various technical and business domains, supporting career development.

What is the difference between Itsm Google vs Service Desk Analyst?

AspectItsm GoogleService Desk Analyst
CertificationsITSM-related certifications, ITILITSM certifications, ITIL often preferred
Work EnvironmentCloud-based IT service management, online toolsOn-premises or remote IT support, help desk software
Industry UsageTech companies, cloud service providersCorporate IT departments, service providers
Search & Comparison IntentUnderstanding cloud-based ITSM rolesIT support roles, troubleshooting

While both roles involve IT service management, Itsm Google focuses on cloud-based ITSM solutions using Google tools, whereas Service Desk Analysts typically handle on-premises or general IT support. The roles overlap in certifications like ITIL and work environment, but differ in their specific focus and tools used.

What are the key skills and qualifications needed to thrive as an ITSM (IT Service Management) professional at Google, and why are they important?

To thrive as an ITSM professional at Google, you need a solid understanding of IT service management frameworks (like ITIL), process optimization, and incident/problem management, often supported by a relevant degree and ITIL certification. Familiarity with service management tools such as ServiceNow, Jira Service Management, and Google's internal systems is typically required. Exceptional communication, analytical thinking, and stakeholder management skills enable you to bridge technical and business needs effectively. These competencies are crucial for ensuring reliable IT services, driving process improvements, and delivering exceptional user experiences in a dynamic tech environment.

Service Now Architect

Futran Tech Solutions Pvt. Ltd.

Remote

$55.25 - $76/hr

Full-time

Posted 28 days ago

Job description

JD:-
Position : Service Now Architect
Location : Remote
Experience:
• Minimum of 5 years of professional IT experience with at least 2+ years of hands-on experience with ServiceNow.
• Demonstrated experience in implementing and managing ServiceNow ITSM, ITOM, and ITBM modules.
• Strong experience with ServiceNow scripting, including JavaScript, GlideScript, and AngularJS.
• Proven track record in integrating ServiceNow with other enterprise systems and applications using APIs, web services (REST/SOAP), and other integration methods.
• Extensive experience in custom application development on the ServiceNow platform.
Programming Skills:
• Proficiency in JavaScript and its use within the ServiceNow platform.
• Experience with GlideScript to manipulate ServiceNow data.
• Knowledge of AngularJS for creating custom ServiceNow widgets and user interface components.
• Familiarity with other programming languages such as Python, Java, C#, or Ruby is a plus.
• Strong understanding of front-end technologies like HTML, CSS, and Bootstrap, which are essential for customizing ServiceNow portals.
• Experience in data transformation techniques and ETL processes.
Skills:
• Advanced understanding of ITIL/ITSM processes and practices to integrate them effectively within ServiceNow solutions.
• Excellent problem-solving skills and a proactive approach to identifying and mitigating issues.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Ability to design and document end-to-end technical solutions for complex business requirements.
• Experience with SQL and relational databases for querying and reporting purposes.
• Familiarity with version control systems like Git for managing code.
• Certification(s) in ServiceNow, such as Certified System Administrator or Certified Application Developer, are highly desirable.
• Familiarity with Agile/Scrum methodologies for project management, including the use of tools like Jira or Azure DevOps.
• Knowledge of cloud platforms such as AWS, Azure, or Google Cloud is a plus.
Preferred Qualifications
• Experience with advanced ServiceNow modules such as HR Service Delivery, Security Operations, or Governance, Risk, and Compliance (GRC).
• Experience with ServiceNow Performance Analytics and reporting.
• Background in developing and maintaining ServiceNow catalog items, workflows, and custom integrations.
• Experience in designing and implementing automated test scripts to ensure ongoing platform quality and stability.

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