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Itsm Engineer Jobs in Warren, MI (NOW HIRING)

RecruitTalent LLC.

ServiceNow Developer

Detroit, MI · Remote

$55.25 - $76/hr

Customize and configure ServiceNow modules, including ITSM, ITAM (SAM, HAM), and CMDB. * Develop ... Certified Application Developer (CAD) certification. * ITSM, ITAM, or CMDB implementation ...

Huntington

ServiceNow Platform Engineer

Detroit, MI

The ServiceNow Platform Engineer provides technical and consultative support on the most complex ... plan, ITSM and Service Now Preferred Qualifications: * Configuration and modification of the ...

Huntington

ServiceNow Platform Engineer

Detroit, MI

The ServiceNow Platform Engineer provides technical and consultative support on the most complex ... plan, ITSM and Service Now Preferred Qualifications: * Configuration and modification of the ...

Carhartt

Sr. DevOps Engineer

Dearborn, MI

$119K - $153K/yr

... Engineer Req #584 5750 Mercury Dr, Dearborn, MI 48126, USA Position Details: Title: Sr. DevOps ... basic ITSM principles Physical Requirements and Working Conditions Normal office environment.

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All JobsItsm Engineer JobsItsm Engineer Jobs in Warren, MI

Itsm Engineer information

See Warren, MI salary details

$34.8K

$81.9K

$128.2K

How much do itsm engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for itsm engineer in Warren, MI is $81,920.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,900.00 and $91,600.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Warren, MI? For Itsm Engineer jobs in Warren, MI, the most frequently searched job titles are:
What job categories do people searching Itsm Engineer jobs in Warren, MI look for? The top searched job categories for Itsm Engineer jobs in Warren, MI are:
Itsm Engineer jobs near you

ServiceNow data migration

PROLIM Global Corporation

Detroit, MI • On-site

$53.50 - $73.50/hr

Full-time

Posted 25 days ago

Job description

ood Experience in ServiceNow Data MigrationsExperience as a ServiceNow ITSM Developer and Implementing Incident Management| Problem Management| Change Management| Knowledge Management| or Service Catalog| Mobile App| Virtual AgentAbility to configure ServiceNow ITSM applications in alignment with approved design plansKnowledge of unit testing| system integration testing| performance testing| user acceptance testing| or any client-specific testingExperience with developing ServiceNow software solutions using JavaScript| Jelly| one or more Web Services| XML| HTML and CSSFamiliarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle| MySQL databases and AD respectivelyWorked with and understands the value in creating repeatable processes to design development| test| staging and production environments that are reliable with high availabilityMust be ServiceNow Certified Systems Administrator Should possess knowledge in AgileScrum methodologyBasic knowledge with ITILindustry standardsKnowledge of software development lifecycle (SDLC)Behavioral competencyEffective communication skills with both non-technical and technical audiences (verbal and written)Excellent Interpersonal skills to work with the project team members collaboratevilyParticipate and provide feedback during planning meetings (i.e.| pre-iteration| and retrospectives)
Essential Skills: SN Developer (Data Migration) Desirable Skills:

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