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Itsm Engineer Jobs in Massachusetts (NOW HIRING)

Freshworks

Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM ... As a Lead Solution Engineer, you will combine strong technical expertise, business acumen, and ...

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Itsm Engineer information

See Massachusetts salary details

$40.4K

$95.3K

$149.1K

How much do itsm engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for itsm engineer in Massachusetts is $95,255.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $106,500.00 per year, depending on experience, location, and employer.

What is an ITSM engineer?

ITSM Engineers are professionals who specialize in implementing, managing, and optimizing IT Service Management (ITSM) frameworks and tools within organizations. They ensure that IT services align with business needs by designing workflows, automating processes, and supporting ITSM platforms like ServiceNow, BMC Remedy, or Cherwell. Their responsibilities often include configuring service catalogs, managing incidents and requests, and improving service delivery through best practices based on ITIL or other standards. These engineers play a key role in maintaining high service quality and efficient IT operations.

What skills and qualifications are needed to thrive as an ITSM engineer?

To thrive as an ITSM Engineer, you need a strong background in IT service management frameworks (such as ITIL), process optimization, and incident/problem management, often supported by a degree in IT or related certifications. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is commonly required. Excellent communication, analytical thinking, and customer service skills help you collaborate effectively and address stakeholder needs. These abilities ensure efficient IT service delivery, continuous improvement, and alignment of IT services with business objectives.

How does an ITSM engineer typically collaborate with other IT teams to resolve incidents and implement changes?

An ITSM Engineer works closely with various IT teams, such as network, security, and application support, to ensure smooth incident resolution and effective change management. They often coordinate communication between stakeholders, facilitate root cause analysis meetings, and document processes to maintain compliance with ITIL standards. Collaboration tools and regular stand-ups are common, helping the ITSM Engineer bridge gaps between technical teams and business units to ensure services meet organizational needs.

What is the difference between Itsm Engineer vs Service Desk Analyst?

AspectItsm EngineerService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT departments, technical teams, enterprise environmentsHelp desk, support centers, customer service settings
ResponsibilitiesDesigning, implementing, and managing ITSM processesHandling user tickets, troubleshooting, providing first-line support
Industry UsageIT service providers, large organizationsAny organization with IT support needs

While both roles involve IT support and require ITIL knowledge, an Itsm Engineer focuses on designing and managing ITSM processes, whereas a Service Desk Analyst primarily handles user support and issue resolution. The Itsm Engineer's role is more technical and process-oriented, while the Service Desk Analyst provides frontline support to end-users.

What are popular job titles related to Itsm Engineer jobs in Massachusetts?

For Itsm Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Itsm Engineer jobs in Massachusetts look for?

The top searched job categories for Itsm Engineer jobs in Massachusetts are:

Itsm Engineer jobs near you
Infographic showing various Itsm Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $95,255 per year, or $45.8 per hour.

Mobile Vulnerability Management Engineer

Neshent Technologies

Wilmington, MA

Full-time

Posted 13 days ago

Job description

We are seeking a Mobile Vulnerability Management & Configuration Compliance Engineer to design, validate, and operationalize automated vulnerability scanning and configuration compliance capabilities for enterprise-issued iOS/iPadOS and Android devices.

Key Responsibilities
  • Define PoC scope, success criteria, and test plans for mobile vulnerability scanning using agent-based, agentless, MDM-integrated, and API-driven approaches.
  • Evaluate vulnerability management tools based on OS/app coverage, detection accuracy, scalability, device impact, privacy, and reporting.
  • Conduct pilots across representative mobile device populations and validate vulnerability detection, configuration compliance, and integration capabilities.
  • Integrate mobile security solutions with Intune, Workspace ONE, Jamf, SIEM, ITSM, and CMDB platforms.
  • Produce PoC findings, risk analysis, cost/benefit analysis, architecture decisions, and go/no-go recommendations.
  • Develop and manage the mobile vulnerability lifecycle, including discovery, assessment, prioritization, remediation, validation, and reporting.
  • Establish mobile-specific risk and severity scoring based on exposure, device role, application risk, and compliance impact.
  • Coordinate remediation with endpoint engineering, mobility administrators, application owners, and operations teams.
  • Develop and maintain security baselines for iOS/iPadOS and Android.
  • Translate security requirements into enforceable policies covering encryption, authentication, OS updates, application controls, certificates, VPN/Wi-Fi security, and logging.
  • Implement compliance monitoring, configuration drift detection, and automated/semi-automated remediation.
  • Develop automation scripts and APIs to normalize, enrich, and process vulnerability findings.
  • Support change management and provide technical guidance and training to operations teams.
  • Partner with Information Security and Compliance teams to ensure alignment with regulatory requirements, including NYDFS.
Required Skills
  • 8–10 years of overall IT/cybersecurity experience.
  • 8–10 years of experience in vulnerability management, endpoint security, mobile security, or configuration compliance.
  • Strong experience with enterprise iOS/iPadOS and Android security and compliance.
  • Experience with vulnerability management platforms such as Qualys, Rapid7, Tenable, or equivalent.
  • Hands-on experience with Intune, Workspace ONE, or Jamf.
  • Experience integrating security platforms with SIEM, ITSM, and CMDB systems.
  • Strong understanding of vulnerability management, risk assessment, security baselines, compliance monitoring, and remediation.
  • Experience with automation, scripting, APIs, and security data normalization.
  • Strong understanding of cybersecurity governance, compliance, and enterprise security controls.
Preferred Certifications
  • CompTIA Security+ / CySA+
  • GIAC GSEC / GMON or related certifications
  • Qualys, Rapid7, Tenable, or equivalent platform certifications
  • CISSP, CISM, or CCSP
  • ITIL Foundation

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