Expertise in ITIL Process Framework - ITIL Certification * Reporting experience * Excellent written ... Experience in Managed Services a plus * Knowledge of Six Sigma Methodologies * Hands on ...
Expertise in ITIL Process Framework - ITIL Certification * Reporting experience * Excellent written ... Experience in Managed Services a plus * Knowledge of Six Sigma Methodologies * Hands on ...
Solution Architect
Austin, TX · On-site
$80 - $83/hr
Strong understanding of ITIL processes (incident, problem, and change management) * Excellent communication and stakeholder management skills Preferred Skills * Experience with Oracle Cloud AMS ...
Quick apply
Solution Architect
Austin, TX · On-site
$80 - $83/hr
Strong understanding of ITIL processes (incident, problem, and change management) * Excellent communication and stakeholder management skills Preferred Skills * Experience with Oracle Cloud AMS ...
ITSM Service Transition Manager
Austin, TX · On-site
$9.1K - $9.5K/mo
... ITIL-aligned process improvements, service designs, or platform enhancements that support ... Supports change management efforts by assessing impacts and coordinating stakeholder engagement ...
ITSM Service Transition Manager
Austin, TX · On-site
$9.1K - $9.5K/mo
... ITIL-aligned process improvements, service designs, or platform enhancements that support ... Supports change management efforts by assessing impacts and coordinating stakeholder engagement ...
ITSM Service Transition Manager
Austin, TX · On-site
$9.1K - $9.5K/mo
... ITIL-aligned process improvements, service designs, or platform enhancements that support ... Supports change management efforts by assessing impacts and coordinating stakeholder engagement ...
ITSM Service Transition Manager
Austin, TX · On-site
$9.1K - $9.5K/mo
... ITIL-aligned process improvements, service designs, or platform enhancements that support ... Supports change management efforts by assessing impacts and coordinating stakeholder engagement ...
Asset Manager, IT Asset Management
Austin, TX · On-site
$136K - $186K/yr
Supports Ryan's global growth by delivering scalable, standardized asset processes across regions ... I ITIL Foundation certification required. ITIL Practice Manager or other advanced ITIL ...
Asset Manager, IT Asset Management
Austin, TX · On-site
$136K - $186K/yr
Supports Ryan's global growth by delivering scalable, standardized asset processes across regions ... I ITIL Foundation certification required. ITIL Practice Manager or other advanced ITIL ...
Asset Manager, IT Asset Management
Austin, TX · On-site
$136K - $186K/yr
Supports Ryan's global growth by delivering scalable, standardized asset processes across regions ... I ITIL Foundation certification required. ITIL Practice Manager or other advanced ITIL ...
Asset Manager, IT Asset Management
Austin, TX · On-site
$136K - $186K/yr
Supports Ryan's global growth by delivering scalable, standardized asset processes across regions ... I ITIL Foundation certification required. ITIL Practice Manager or other advanced ITIL ...
Senior Epic Willow Inpatient Consultant
Austin, TX · On-site +1
ITIL process knowledge * Analytical/ Decision Making Responsibilities * Analytical ability to manage multiple projects and prioritize tasks into manageable work products * Can operate independently ...
Senior Epic Willow Inpatient Consultant
Austin, TX · On-site +1
ITIL process knowledge * Analytical/ Decision Making Responsibilities * Analytical ability to manage multiple projects and prioritize tasks into manageable work products * Can operate independently ...
SOA Engineer
Round Rock, TX · On-site
... data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These ...
SOA Engineer
Round Rock, TX · On-site
... data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These ...
#1884 Program Manager
Austin, TX · On-site
Esolvit's objective is to integrate People, Process, Technology and Training. With our dedicated ... ITIL certified or ITIL methodologies Additional Information All your information will be kept ...
#1884 Program Manager
Austin, TX · On-site
Esolvit's objective is to integrate People, Process, Technology and Training. With our dedicated ... ITIL certified or ITIL methodologies Additional Information All your information will be kept ...
(#1884) Program Manager
Austin, TX · On-site
Esolvit's objective is to integrate People, Process, Technology and Training. With our dedicated ... PMP certification ITIL certified or ITIL methodologies Additional Information All your information ...
(#1884) Program Manager
Austin, TX · On-site
Esolvit's objective is to integrate People, Process, Technology and Training. With our dedicated ... PMP certification ITIL certified or ITIL methodologies Additional Information All your information ...
ITSM / ITIL Processes * Data Analytics and Reporting Tools Responsibilities & Qualifications Leadership & Organizational Management * Lead, coach, and develop a team of Scrum Masters supporting ...
ITSM / ITIL Processes * Data Analytics and Reporting Tools Responsibilities & Qualifications Leadership & Organizational Management * Lead, coach, and develop a team of Scrum Masters supporting ...
ITSM / ITIL Processes * Data Analytics and Reporting Tools Responsibilities & Qualifications Leadership & Organizational Management * Lead, coach, and develop a team of Scrum Masters supporting ...
ITSM / ITIL Processes * Data Analytics and Reporting Tools Responsibilities & Qualifications Leadership & Organizational Management * Lead, coach, and develop a team of Scrum Masters supporting ...
ServiceNow BCM Developer
Austin, TX · On-site
$53.50 - $73.50/hr
... with ITIL processes and frameworks. • Strong problem-solving and analytical skills. • ... management frameworks. • Knowledge of compliance standards such as ISO 22301, ISO 27001, or NIST.
ServiceNow BCM Developer
Austin, TX · On-site
$53.50 - $73.50/hr
... with ITIL processes and frameworks. • Strong problem-solving and analytical skills. • ... management frameworks. • Knowledge of compliance standards such as ISO 22301, ISO 27001, or NIST.
ServiceNow Consultant/Developer for DFPS, Austin, Tx
Austin, TX · On-site
$53.50 - $73.50/hr
Technical implementation of IT Infrastructure Library (ITIL) processes * Workflow customization ... Strong expertise with Common Service Data Model (CSDM), CMDB governance, and Service Graph ...
Quick apply
ServiceNow Consultant/Developer for DFPS, Austin, Tx
Austin, TX · On-site
$53.50 - $73.50/hr
Technical implementation of IT Infrastructure Library (ITIL) processes * Workflow customization ... Strong expertise with Common Service Data Model (CSDM), CMDB governance, and Service Graph ...
Opening for Windows Platform Engineer :: Contract :: Austin, TX (Hybrid)
Austin, TX · On-site
$65 - $70/hr
Adhere to ITIL processes on a day-to-day basis, including Incident, Change, Problem, Request, and Knowledge management. * Proficient in managing major Incidents (P1, P2, etc.) including escalation ...
Quick apply
Opening for Windows Platform Engineer :: Contract :: Austin, TX (Hybrid)
Austin, TX · On-site
$65 - $70/hr
Adhere to ITIL processes on a day-to-day basis, including Incident, Change, Problem, Request, and Knowledge management. * Proficient in managing major Incidents (P1, P2, etc.) including escalation ...
This hands-on support leadership role will focus on production support, incident handling, user support, operational readiness, change management, ITIL processes, SOP adherence, and reporting of ...
This hands-on support leadership role will focus on production support, incident handling, user support, operational readiness, change management, ITIL processes, SOP adherence, and reporting of ...
Teamcenter L2 Support
Austin, TX · On-site
Preferred : • Exposure to CAD integrations (NX, CATIA, Creo). • Understanding of ITIL processes (Incident/Change/Problem management). • Basic scripting knowledge (Shell, Batch, Python). Company
Teamcenter L2 Support
Austin, TX · On-site
Preferred : • Exposure to CAD integrations (NX, CATIA, Creo). • Understanding of ITIL processes (Incident/Change/Problem management). • Basic scripting knowledge (Shell, Batch, Python). Company
Senior Tools Support Administrator
Austin, TX · On-site
$5.7K - $9.5K/mo
Provides technical expertise in ITIL governance and supports the development and implementation of ITIL processes for TIERS Operations, including Change Management, Incident Management, Configuration ...
Senior Tools Support Administrator
Austin, TX · On-site
$5.7K - $9.5K/mo
Provides technical expertise in ITIL governance and supports the development and implementation of ITIL processes for TIERS Operations, including Change Management, Incident Management, Configuration ...
... ITIL processes including change and incident management and root cause analysis Strong Ability to build relationships, foster teamwork and work in a team environment Strong Ability to balance and ...
... ITIL processes including change and incident management and root cause analysis Strong Ability to build relationships, foster teamwork and work in a team environment Strong Ability to balance and ...
AVP- SQL Server Database Administrator
Austin, TX · On-site
$113K - $189K/yr
Knowledge of Incident/Problem Management and is familiar with ITIL processes in a critical production environment. Pay Range: $113,712.00 - $189,520.00 Actual base salary varies based on factors ...
AVP- SQL Server Database Administrator
Austin, TX · On-site
$113K - $189K/yr
Knowledge of Incident/Problem Management and is familiar with ITIL processes in a critical production environment. Pay Range: $113,712.00 - $189,520.00 Actual base salary varies based on factors ...
Itil Process Manager information
See Austin, TX salary details
$33.7K - $45.6K
7% of jobs
$45.6K - $57.6K
7% of jobs
$57.6K - $69.5K
9% of jobs
$70.3K is the 25th percentile. Wages below this are outliers.
$69.5K - $81.5K
12% of jobs
$81.5K - $93.4K
13% of jobs
The median wage is $95K / yr.
$93.4K - $105.3K
12% of jobs
$105.3K - $117.3K
11% of jobs
$122.4K is the 75th percentile. Wages above this are outliers.
$117.3K - $129.2K
11% of jobs
$129.2K - $141.2K
8% of jobs
$141.2K - $153.1K
5% of jobs
$153.1K - $165K
5% of jobs
$33.7K
$100.8K
$165K
How much do itil process manager jobs pay per year?

CRM/Service Delivery manager
Austin, TX
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 22 days ago
Job description
IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company's mission is to power the world with expert systems.
IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft's autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels.
Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes.
In a typical day you will:
- Develop and create an environment of exceptional customer service by utilizing industry best practices.
- Ensure absolute quality standards of technical & business service
- delivery.
- Create, maintain and provide metrics to monitor and measure client service levels.
- Advocate client service requirements by using an "outside in" perspective.
- Through expert understanding of service delivery, adds IPsoft's services and solutions to a client's account portfolio.
- Liaise between customers, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery.
- Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources.
Responsibilities:
- Provide leadership to more complex accounts, including:
- Implementing Service Improvement Plans
- Tracking of executive deliverables for high profile clients
- Service Optimization Planning
- Coordinating cross-team engagements and deployments
- Be a critical thinker and apply systematic fixes where/when needed.
- Customize governance reporting around client environment.
- Speak to a wider client audience from security teams to business managers.
- Accompany account management or onsite/client visit presentations.
- Act as mentor to new L1 CRMs as assigned by Channel Lead.
- 3+ years in IT Experience with all aspects of IT Service Support
- Experience in Customer Facing Service Delivery and Project management
- Expertise in ITIL Process Framework - ITIL Certification
- Reporting experience
- Excellent written and verbal communication skills
- Excellent customer service skills
Rockstar Qualifications in addition to those required
- Experience in Managed Services a plus
- Knowledge of Six Sigma Methodologies
- Hands on infrastructure background
Benefits
- Competitive Base Salary
- Monthly Bonus Plan
- Medical Insurance, Dental Insurance and Vision Care
- Life Insurance
- Short Term and Long Term Disability Insurance
- 401(K) Plan
- Flexible Spending Accounts: Health Care, Dependent Care, Transportation
- Paid Time Off Bank