1

Itil Process Manager Jobs in Austin, TX (NOW HIRING)

Expertise in ITIL Process Framework - ITIL Certification * Reporting experience * Excellent written ... Experience in Managed Services a plus * Knowledge of Six Sigma Methodologies * Hands on ...

Solution Architect

Austin, TX · On-site

$80 - $83/hr

Strong understanding of ITIL processes (incident, problem, and change management) * Excellent communication and stakeholder management skills Preferred Skills * Experience with Oracle Cloud AMS ...

Supports Ryan's global growth by delivering scalable, standardized asset processes across regions ... I ITIL Foundation certification required. ITIL Practice Manager or other advanced ITIL ...

... data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These ...

Esolvit's objective is to integrate People, Process, Technology and Training. With our dedicated ... ITIL certified or ITIL methodologies Additional Information All your information will be kept ...

Esolvit's objective is to integrate People, Process, Technology and Training. With our dedicated ... PMP certification ITIL certified or ITIL methodologies Additional Information All your information ...

ServiceNow BCM Developer

Austin, TX · On-site

$53.50 - $73.50/hr

... with ITIL processes and frameworks. • Strong problem-solving and analytical skills. • ... management frameworks. • Knowledge of compliance standards such as ISO 22301, ISO 27001, or NIST.

Preferred : • Exposure to CAD integrations (NX, CATIA, Creo). • Understanding of ITIL processes (Incident/Change/Problem management). • Basic scripting knowledge (Shell, Batch, Python). Company

next page

Showing results 1-20

Itil Process Manager information

See Austin, TX salary details

$33.7K

$100.8K

$165K

How much do itil process manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for itil process manager in Austin, TX is $100,838.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,900.00 and $128,400.00 per year, depending on experience, location, and employer.
Infographic showing various Itil Process Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $100,838 per year, or $48.5 per hour.

CRM/Service Delivery manager

Austin, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago


Job description

Company Description

IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company's mission is to power the world with expert systems.
IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft's autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels.
Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes.

Job Description

In a typical day you will:

  • Develop and create an environment of exceptional customer service by utilizing industry best practices.
  • Ensure absolute quality standards of technical & business service 
  • delivery.
  • Create, maintain and provide metrics to monitor and measure client service levels.
  • Advocate client service requirements by using an "outside in" perspective.
  • Through expert understanding of service delivery, adds IPsoft's services and solutions to a client's account portfolio.
  • Liaise between customers, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery.
  • Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources.

Responsibilities:

  • Provide leadership to more complex accounts, including:
  • Implementing Service Improvement Plans
  • Tracking of executive deliverables for high profile clients
  • Service Optimization Planning
  • Coordinating cross-team engagements and deployments
  • Be a critical thinker and apply systematic fixes where/when needed.
  • Customize governance reporting around client environment.
  • Speak to a wider client audience from security teams to business managers.
  • Accompany account management or onsite/client visit presentations.
  • Act as mentor to new L1 CRMs as assigned by Channel Lead.
Qualifications
  • 3+ years in IT Experience with all aspects of IT Service Support
  • Experience in Customer Facing Service Delivery and Project management
  • Expertise in ITIL Process Framework - ITIL Certification
  • Reporting experience
  • Excellent written and verbal communication skills
  • Excellent customer service skills

Rockstar Qualifications in addition to those required

  • Experience in Managed Services a plus
  • Knowledge of Six Sigma Methodologies 
  • Hands on infrastructure background
Additional Information


Benefits

  • Competitive Base Salary
  • Monthly Bonus Plan
  • Medical Insurance, Dental Insurance and Vision Care
  • Life Insurance
  • Short Term and Long Term Disability Insurance
  • 401(K) Plan
  • Flexible Spending Accounts: Health Care, Dependent Care, Transportation
  • Paid Time Off Bank