Atlanta, GA · On-site
$40 - $42/hr
This role requires a high-level blend of Project Management rigor, ITIL process expertise, and hands-on experience with ServiceNow (SNOW) and Office 365 ecosystems. Key Responsibilities 1. Service ...
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Atlanta, GA · On-site
$40 - $42/hr
This role requires a high-level blend of Project Management rigor, ITIL process expertise, and hands-on experience with ServiceNow (SNOW) and Office 365 ecosystems. Key Responsibilities 1. Service ...
Duluth, GA · On-site
$18.75 - $23.75/hr
Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management * Associate degree (A.A.) or equivalent from a three-year ...
Duluth, GA · On-site
$18.75 - $23.75/hr
Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management * Associate degree (A.A.) or equivalent from a three-year ...
... ITIL process - Incident Management & Problem Management • Experience in Unix and shell scripting • Proficiency in Unix/Linux environments • Database management • Work actively with team ...
... ITIL process - Incident Management & Problem Management • Experience in Unix and shell scripting • Proficiency in Unix/Linux environments • Database management • Work actively with team ...
Atlanta, GA · On-site +1
... event management, remote console access & paging. * Responsible for all automation tool ... Should have good understanding of ITIL Process & Procedures and ability to perform diagnostics ...
Atlanta, GA · On-site +1
... event management, remote console access & paging. * Responsible for all automation tool ... Should have good understanding of ITIL Process & Procedures and ability to perform diagnostics ...
With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... Ensure activities comply with ITIL processes and organizational policies. Education and Years of ...
With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... Ensure activities comply with ITIL processes and organizational policies. Education and Years of ...
Atlanta, GA · On-site
$150K - $162K/yr
Ensure activities comply with ITIL processes and organizational policies. Qualifications Education and Years of Experience: * Bachelor's degree in Information Technology, Computer Science, or related ...
Atlanta, GA · On-site
$150K - $162K/yr
Ensure activities comply with ITIL processes and organizational policies. Qualifications Education and Years of Experience: * Bachelor's degree in Information Technology, Computer Science, or related ...
Atlanta, GA · On-site
$162K/yr
Ensure activities comply with ITIL processes and organizational policies. Qualifications Education and Years of Experience: * Bachelor's degree in Information Technology, Computer Science, or related ...
Atlanta, GA · On-site
$162K/yr
Ensure activities comply with ITIL processes and organizational policies. Qualifications Education and Years of Experience: * Bachelor's degree in Information Technology, Computer Science, or related ...
Atlanta, GA · On-site
$48 - $60/hr
Solid understanding of ITIL processes (Incident, Problem, Change, Request Management). Experience supporting regulated enterprise environments, including audits and compliance evidence generation.
Atlanta, GA · On-site
$48 - $60/hr
Solid understanding of ITIL processes (Incident, Problem, Change, Request Management). Experience supporting regulated enterprise environments, including audits and compliance evidence generation.
Duluth, GA · On-site
$158K - $237K/yr
Develop standardized, repeatable process architectures aligned to the TOM, ITIL principles, and ... Experience working with managed service providers and designing processes performed by third ...
Duluth, GA · On-site
$158K - $237K/yr
Develop standardized, repeatable process architectures aligned to the TOM, ITIL principles, and ... Experience working with managed service providers and designing processes performed by third ...
Atlanta, GA · Remote
$50 - $60/hr
Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management. Qualifications (based on the needs of the position): Hands-on ...
Posted today
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Atlanta, GA · Remote
$50 - $60/hr
Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management. Qualifications (based on the needs of the position): Hands-on ...
Posted today
Atlanta, GA · On-site
$52 - $71.50/hr
Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management. Qualifications (based on the needs of the position): * Hands-on ...
New
Atlanta, GA · On-site
$52 - $71.50/hr
Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management. Qualifications (based on the needs of the position): * Hands-on ...
New
Atlanta, GA · On-site
Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management. Qualifications (based on the needs of the position): * Hands-on ...
New
Atlanta, GA · On-site
Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management. Qualifications (based on the needs of the position): * Hands-on ...
New
Atlanta, GA · On-site
$52 - $71.50/hr
Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management. Qualifications (based on the needs of the position): * Hands-on ...
New
Atlanta, GA · On-site
$52 - $71.50/hr
Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management. Qualifications (based on the needs of the position): * Hands-on ...
New
Atlanta, GA · On-site
$50 - $55/hr
Experience with ITIL processes (incident/problem and change managements) and servicenow
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Atlanta, GA · On-site
$50 - $55/hr
Experience with ITIL processes (incident/problem and change managements) and servicenow
Support backup, recovery, and disaster recovery processes. Hypervisor & Virtualization Management ... Understanding of ITIL processes and operational best practices. * Experience supporting large-scale ...
Support backup, recovery, and disaster recovery processes. Hypervisor & Virtualization Management ... Understanding of ITIL processes and operational best practices. * Experience supporting large-scale ...
Support backup, recovery, and disaster recovery processes. Hypervisor & Virtualization Management ... Understanding of ITIL processes and operational best practices. * Experience supporting large-scale ...
Support backup, recovery, and disaster recovery processes. Hypervisor & Virtualization Management ... Understanding of ITIL processes and operational best practices. * Experience supporting large-scale ...
Alpharetta, GA · Hybrid
Implement and optimize ITIL-aligned service management processes. Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular ...
Alpharetta, GA · Hybrid
Implement and optimize ITIL-aligned service management processes. Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular ...
Alpharetta, GA · On-site
Implement and optimize ITIL-aligned service management processes. Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular ...
Quick apply
Alpharetta, GA · On-site
Implement and optimize ITIL-aligned service management processes. Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular ...
Strong understanding of core ITSM processes (incident, problem, change management) * ITIL certification * Excellent stakeholder management, negotiation, and vendor governance skills * Even better if ...
Strong understanding of core ITSM processes (incident, problem, change management) * ITIL certification * Excellent stakeholder management, negotiation, and vendor governance skills * Even better if ...
Atlanta, GA · On-site
$29K - $69K/mo
Follow ITIL-based incident, request, and problem management processes. * Maintain accurate documentation of customer interactions and resolutions. * Deliver a high level of customer satisfaction ...
New
Atlanta, GA · On-site
$29K - $69K/mo
Follow ITIL-based incident, request, and problem management processes. * Maintain accurate documentation of customer interactions and resolutions. * Deliver a high level of customer satisfaction ...
New
$33.1K - $42K
6% of jobs
$42K - $50.9K
5% of jobs
$50.9K - $59.8K
6% of jobs
$64.6K is the 25th percentile. Wages below this are outliers.
$59.8K - $68.7K
13% of jobs
$68.7K - $77.5K
12% of jobs
The median wage is $83.2K / yr.
$77.5K - $86.4K
12% of jobs
$86.4K - $95.3K
14% of jobs
$99.8K is the 75th percentile. Wages above this are outliers.
$95.3K - $104.2K
14% of jobs
$104.2K - $113.1K
7% of jobs
$113.1K - $122K
6% of jobs
$122K - $130.9K
4% of jobs
$33.1K
$85K
$130.9K
Cities in Georgia with the most Itil Process Manager job openings:
Atlanta, GA • On-site
$40 - $42/hr
Contractor
Re-posted 26 days ago
Job Title: IT Service Readiness Manager (Service Desk Operations)
Location: Atlanta, GA (Hybrid)
Role Summary
The IT Service Readiness Manager is responsible for the seamless migration of new and changed services into the live operational environment. You will coordinate with L1 and L2 Service Desk teams, ensuring they are technically prepared and operationally ready to support our global user base. This role requires a high-level blend of Project Management rigor, ITIL process expertise, and hands-on experience with ServiceNow (SNOW) and Office 365 ecosystems.
Key Responsibilities
1. Service Readiness & Project Integration
2. Service Desk Operations (L1/L2)
3. Strategy & Continuous Improvement
Ability to run effective meetings through creating concise agendas, establishing meeting purpose, facilitating conversation through questions and exhibiting good listening skills. Knowing how to read the room.
Lead and mentor Service Onboarding (Project Management team Members), provide guidance and support to ensure team members are productive and motivated. Delegate tasks, resolve conflicts, and foster a collaborative environment. Keep tasks and documents in order to ensure smooth project execution. Motivate and guide Service Onboarding team to achieve project goals
Technical & Professional Requirements
Requirement
Description
Experience
10+ years in IT Support, with at least 3 years in a Managerial or Readiness-specific role.
ITSM Tools
Proficiency in ServiceNow (SNOW), including dashboard creation
Ecosystems
Deep knowledge of Office 365 (O365) and Windows 10/11 environments.
Frameworks
ITIL Certification is mandatory. PMP or PRINCE2 certification is preferred.
SLAs
Proven track record of managing vendors and internal teams against strict performance KPIs.
Preferred Attributes
Sourced by ZipRecruiter
Software development
51 - 200 Employees
Irving, TX, US
2019
