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Itil Problem Manager Jobs in Rosemont, IL (NOW HIRING)

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ITSM Business Analyst

Chicago, IL · On-site

Partner with Change Manager and Problem Manager to analyze metrics (e.g., success rate, emergency ... Manage the software asset onboarding processes, ensuring alignment with CSDM taxonomy, ITIL and ...

Aeris

Service Management, Director

Chicago, IL · On-site

ITIL certification (e.g., ITIL Expert, ITIL 4 Managing Professional) is a plus • Proven track record of successfully implementing and managing Incident Management, Problem Management, and Change ...

Alliant

Lead Product Manager ITSM/ITOM

Chicago, IL · On-site

$92K - $144K/yr

Drive Incident and Problem Management practices to improve service restoration, root cause analysis ... ITIL. Compensation & Benefits: Typical hiring range: $92,600.00 to $144,100.00 Annually. Actual ...

Bactech

System Administrator

Rolling Meadows, IL

... and problem management implementation & resolution, operating system security management ... ITIL, SAN storage technologies, Citrix, VMWare, Microsoft Windows security fundamentals. Microsoft ...

IT America Inc

ServiceNow Developer

Libertyville, IL · On-site

$52.50 - $72.25/hr

Configure, manage, and optimize Change and Problem Management processes in ServiceNow for IT infrastructure, ensuring alignment with ITIL best practices. * Monitor, analyze, and report on change ...

Bactech

System Administrator

Rolling Meadows, IL · On-site

... and problem management implementation & resolution, operating system security management ... Candidates with these desired skills will be given preferential consideration: • ITIL, SAN ...

SCIGON Solutions

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

This role owns ServiceNow (or equivalent ITSM platform), drives ITIL process maturity, ensures SLA achievement, and provides governance over Incident, Problem, Change, and Request Management ...

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Itil Problem Manager information

What is an ITIL Problem Manager?

An ITIL Problem Manager is a professional responsible for identifying and managing the root causes of incidents within an IT service environment. Their main goal is to minimize the adverse impact of recurring issues by preventing problems and resulting incidents from happening. They analyze incident trends, coordinate with technical teams to investigate root causes, and implement permanent solutions. The role ensures continuous improvement of IT services by maintaining problem records, facilitating problem reviews, and driving proactive problem management.

What are the key skills and qualifications needed to thrive as an ITIL Problem Manager?

To thrive as an ITIL Problem Manager, you need a deep understanding of ITIL frameworks, strong analytical skills, and experience in IT service management, often backed by an ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and root cause analysis methodologies is typically required. Exceptional communication, stakeholder management, and critical thinking skills help in effectively resolving issues and driving process improvements. These competencies are crucial for minimizing service disruptions, enhancing IT efficiency, and supporting organizational goals.

How does an ITIL Problem Manager typically collaborate with other IT teams to resolve recurring incidents?

An ITIL Problem Manager works closely with incident management, service desk, and technical support teams to analyze incident trends and identify underlying causes of recurring issues. They often facilitate problem review meetings, coordinate root cause analysis, and ensure that permanent solutions are implemented across departments. Effective collaboration involves clear communication, documentation, and follow-up to verify that corrective actions prevent future incidents. This cross-functional teamwork is essential for maintaining service quality and minimizing disruptions.

What is the difference between Itil Problem Manager vs Itil Incident Manager?

AspectItil Problem ManagerItil Incident Manager
Primary FocusIdentifying and resolving root causes of problemsRestoring services quickly after incidents
ResponsibilitiesProblem analysis, root cause analysis, proactive problem managementIncident logging, escalation, resolution, communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentIT service management teams, technical supportHelp desks, support centers, operational teams

The Itil Problem Manager focuses on identifying and resolving underlying issues to prevent future incidents, while the Itil Incident Manager aims to restore normal service operation as quickly as possible. Both roles require ITIL certifications and work within IT service management environments, but their core objectives differ significantly.

What cities near Rosemont, IL are hiring for Itil Problem Manager jobs?

Cities near Rosemont, IL with the most Itil Problem Manager job openings:

Itil Problem Manager jobs near you

Technical Service Delivery Manager (AWS, ITIL, Infra)

Chicago, IL • On-site

TekCommands Inc
11 - 50 employees
Learn more about TekCommands Incexternal

Contractor

Re-posted 15 days ago

Job description

Mandatory skills and skill proficiencies required
Hybrid Cloud/K8s Expertise: Proven experience governing environments running Kubernetes/Containers and private cloud technologies. Familiarity with Helm and microservices architecture is essential.
Multi-Vendor Hardware/Network Knowledge: Hands-on experience (current or recent) with at least three of the following: HPE (ProLiant/Synergy), Dell (PowerEdge), Cisco (Nexus/ACI), NetApp (ONTAP), or Palo Alto (NGFW).
Linux Mastery: Strong understanding of Linux administration (RHEL/Ubuntu) and system-level troubleshooting.
ITIL/Frameworks: Practical knowledge of ITIL processes (Incident, Change, and Problem Management) adapted for Agile/DevOps environments.
Automation Fluency: Ability to read, review, and suggest improvements for Python, Shell, or Ansible code."

Optional skills
Preferred Qualifications
GDC Knowledge: Prior experience with Google Distributed Cloud (GDC) or similar air-gapped/sovereign cloud solutions.
SRE Mindset: Experience with Prometheus/Grafana stacks and SLO-based alerting.
Security Clearances/Compliance: Understanding of FIPS compliance, bootstrapping with HSMs (Thales), and secure supply chain protocols.
Certifications: CKA (Certified Kubernetes Administrator), ITIL v4, or Professional Cloud Architect certifications."