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Itil Problem Manager Jobs in Georgia (NOW HIRING)

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

Implement and optimize ITIL-aligned service management processes. Team Management * Lead, mentor ... Strong analytical, problem-solving, and decision-making abilities. * Proven ability to manage and ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

Implement and optimize ITIL-aligned service management processes. Team Management * Lead, mentor ... Strong analytical, problem-solving, and decision-making abilities. * Proven ability to manage and ...

E-Solutions

Executive Support Windows

Atlanta, GA

$36K - $45K/yr

Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management. * Experience with IT Asset Management (ITAM) tools and practices. * Bachelor's degree or 5-8 years of relevant ...

Electrosoft

ServiceNow Developer/Implementer

Atlanta, GA · Remote

$52 - $71.50/hr

ServiceNow Certified Application Developer (CAD) * ITIL Foundation Certification * Experience with: * Flow Designer * Service Catalog * CMDB * Discovery * Incident/Change/Problem Management

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Itil Problem Manager information

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$22.6K

$72.2K

$112.4K

How much do itil problem manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for itil problem manager in Georgia is $72,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,135.00 and $79,751.00 per year, depending on experience, location, and employer.

How does an ITIL Problem Manager typically collaborate with other IT teams to resolve recurring incidents?

An ITIL Problem Manager works closely with incident management, service desk, and technical support teams to analyze incident trends and identify underlying causes of recurring issues. They often facilitate problem review meetings, coordinate root cause analysis, and ensure that permanent solutions are implemented across departments. Effective collaboration involves clear communication, documentation, and follow-up to verify that corrective actions prevent future incidents. This cross-functional teamwork is essential for maintaining service quality and minimizing disruptions.

What is an ITIL Problem Manager?

An ITIL Problem Manager is a professional responsible for identifying and managing the root causes of incidents within an IT service environment. Their main goal is to minimize the adverse impact of recurring issues by preventing problems and resulting incidents from happening. They analyze incident trends, coordinate with technical teams to investigate root causes, and implement permanent solutions. The role ensures continuous improvement of IT services by maintaining problem records, facilitating problem reviews, and driving proactive problem management.

What is the difference between Itil Problem Manager vs Itil Incident Manager?

AspectItil Problem ManagerItil Incident Manager
Primary FocusIdentifying and resolving root causes of problemsRestoring services quickly after incidents
ResponsibilitiesProblem analysis, root cause analysis, proactive problem managementIncident logging, escalation, resolution, communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentIT service management teams, technical supportHelp desks, support centers, operational teams

The Itil Problem Manager focuses on identifying and resolving underlying issues to prevent future incidents, while the Itil Incident Manager aims to restore normal service operation as quickly as possible. Both roles require ITIL certifications and work within IT service management environments, but their core objectives differ significantly.

What are the key skills and qualifications needed to thrive as an ITIL Problem Manager, and why are they important?

To thrive as an ITIL Problem Manager, you need a deep understanding of ITIL frameworks, strong analytical skills, and experience in IT service management, often backed by an ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and root cause analysis methodologies is typically required. Exceptional communication, stakeholder management, and critical thinking skills help in effectively resolving issues and driving process improvements. These competencies are crucial for minimizing service disruptions, enhancing IT efficiency, and supporting organizational goals.
Itil Problem Manager jobs near you
Infographic showing various Itil Problem Manager job openings in Georgia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $72,219 per year, or $34.7 per hour.

Azure Infrastructure Manager

Beaumont Urgent Care

Atlanta, GA

Full-time

Posted 9 days ago

Job description

We are seeking an experienced Azure Infrastructure Manager to serve as the hands-on technical lead for WellStreet’s Microsoft Azure and Microsoft 365 environments. This role is primarily focused on Azure infrastructure, cloud governance, and Microsoft 365 administration within a regulated healthcare environment.

This is a working technical leadership role responsible for directly managing and optimizing cloud infrastructure, driving governance and compliance standards, and partnering across IT, Security, and Engineering teams to ensure a stable, secure, and scalable platform.

The role reports to the Senior Director of Information Technology and partners closely with Infrastructure, Security, and Service Delivery teams.

Key Responsibilities

Azure Infrastructure & Cloud Operations

  • Serve as the primary administrator for Microsoft Azure infrastructure, including virtual machines, storage, networking, and identity services
  • Manage Azure governance frameworks including Azure Policy, RBAC, Conditional Access, and Entra ID administration
  • Support Azure networking components including VNets, NSGs, VPN/ExpressRoute, and Private Endpoints
  • Maintain Azure Landing Zone architecture aligned to Microsoft Cloud Adoption Framework (CAF)
  • Develop and maintain Infrastructure as Code (IaC) using Terraform, ARM, or Bicep
  • Implement monitoring, logging, and alerting using Azure Monitor and Log Analytics

Microsoft 365 Administration

  • Administer SharePoint Online, OneDrive for Business, and Microsoft Entra ID
  • Manage Microsoft Purview including DLP, retention policies, sensitivity labels, and eDiscovery
  • Support M365 governance, collaboration platforms, and security configuration standards

Security, Compliance & Governance

  • Support HIPAA, HiTrust, NIST, and CIS Benchmark compliance initiatives
  • Maintain audit-ready configurations and participate in compliance reviews and remediation efforts
  • Manage Azure Key Vault, privileged access controls, and credential governance
  • Partner with IT Security on monitoring, incident response, and governance alignment

FinOps & Optimization

  • Support Azure cost management, budgeting, and resource optimization initiatives
  • Enforce resource tagging standards and contribute to chargeback/showback reporting
  • Identify opportunities for performance tuning and cost savings

Leadership & Operations

  • Provide technical leadership and mentorship to one Tier 2 Systems Engineer
  • Participate in on-call support for critical incidents and escalations
  • Maintain technical documentation, runbooks, and operational standards
  • Follow ITIL v4 processes for change, incident, and problem management

Required Qualifications

Education & Experience

  • Bachelor’s degree in IT, Computer Science, or equivalent experience
  • 5+ years of hands-on experience administering Microsoft Azure in an enterprise environment
  • Experience supporting Microsoft 365 environments in production

Technical Skills

  • Strong hands-on experience with Azure infrastructure, networking, and identity (Entra ID)
  • Experience with Azure governance: Azure Policy, RBAC, Conditional Access
  • Experience with Microsoft 365: SharePoint Online, OneDrive, Purview
  • Experience with Infrastructure as Code (Terraform, ARM, or Bicep)
  • Experience with scripting/automation (PowerShell or Azure CLI)
  • Experience working in regulated environments (HIPAA, HiTrust, SOC 2, or similar)

Core Competencies

  • Strong ownership mentality with ability to operate independently
  • Ability to communicate effectively across technical and non-technical teams
  • Experience working in structured IT operations environments

Preferred Qualifications

  • Microsoft certifications (AZ-104, AZ-305, MS-102, SC-400, etc.)
  • Experience with CIS Benchmarks or formal security frameworks
  • Experience with Azure Arc, Databricks, Sentinel, or FinOps practices
  • ITIL Foundation certification
  • Healthcare or other regulated industry experience

Why Join Us

This is a high-impact opportunity to take ownership of a mature but evolving Azure environment and help shape its next phase of growth. You will play a key role in strengthening cloud governance, improving operational maturity, and driving automation, security, and cost optimization across the platform.

You’ll have the autonomy to influence architecture decisions, improve cloud standards, and directly contribute to the stability and scalability of enterprise systems that support critical healthcare operations.

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