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Itil Problem Manager Jobs in California (NOW HIRING)

Perplexity

Senior Corporate IT Engineer

San Francisco, CA · On-site

$150K - $230K/yr

Experience managing a ticketing system, including ITIL Problem Management and creating and monitoring of SLAs. * A track record of leading IT projects from upgrade to rollout with minimum supervision.

Tang and Company

IT Manager

Torrance, CA · On-site

$99K - $121K/yr

Ensure consistent use and maintenance of the IT knowledge base ITIL Process Ownership & Service Management * Act as process owner or lead contributor for: * Incident Management * Problem Management ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

This role combines hands on technical leadership, team management, and ITIL based incident and problem management to ensure timely issue resolution, strong service continuity, and an exceptional ...

iShare Inc

Change Management Specialist

Redlands, CA · On-site

$50 - $60/hr

ITIL 4 Foundation required . * Experience with Incident & Problem Management integration. * Knowledge of DevOps/CI-CD change management and automation. * Strong analytical, communication, stakeholder ...

Ztek Consulting

Change / Release Manager

Culver City, CA · On-site

... ITIL-aligned change governance, chairs CAB/eCAB sessions, and partners with L2/L3 technical squads ... Partner with Incident and Problem Management teams to assess the change-related consequences of ...

Saalex

Information Technology Manager

San Diego, CA

$145K - $200K/yr

Direct implementation of IT service management (ITSM) practices aligned with ITIL frameworks. * Manage and coordinate incident response, problem management, and change management activities.

Saalex

Information Technology Manager

San Diego, CA · On-site

$145K - $200K/yr

Direct implementation of IT service management (ITSM) practices aligned with ITIL frameworks. * Manage and coordinate incident response, problem management, and change management activities.

Saalex

Information Technology Manager

San Diego, CA · On-site

$145K - $200K/yr

Direct implementation of IT service management (ITSM) practices aligned with ITIL frameworks. * Manage and coordinate incident response, problem management, and change management activities.

Ross Stores, Inc

IT Manager II

Dublin, CA

$134K - $229K/yr

Process, Compliance & Change Management Implement and maintain ITIL best practices in incident management, change management, and problem management. Govern change processes to reduce risk and ensure ...

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All JobsItil Problem JobsItil Problem Manager JobsItil Problem Manager Jobs in California

Itil Problem Manager information

See California salary details

$28.4K

$90.9K

$141.5K

How much do itil problem manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for itil problem manager in California is $90,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,234.00 and $100,371.00 per year, depending on experience, location, and employer.

What is an ITIL Problem Manager?

An ITIL Problem Manager is a professional responsible for identifying and managing the root causes of incidents within an IT service environment. Their main goal is to minimize the adverse impact of recurring issues by preventing problems and resulting incidents from happening. They analyze incident trends, coordinate with technical teams to investigate root causes, and implement permanent solutions. The role ensures continuous improvement of IT services by maintaining problem records, facilitating problem reviews, and driving proactive problem management.

What are the key skills and qualifications needed to thrive as an ITIL Problem Manager?

To thrive as an ITIL Problem Manager, you need a deep understanding of ITIL frameworks, strong analytical skills, and experience in IT service management, often backed by an ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and root cause analysis methodologies is typically required. Exceptional communication, stakeholder management, and critical thinking skills help in effectively resolving issues and driving process improvements. These competencies are crucial for minimizing service disruptions, enhancing IT efficiency, and supporting organizational goals.

How does an ITIL Problem Manager typically collaborate with other IT teams to resolve recurring incidents?

An ITIL Problem Manager works closely with incident management, service desk, and technical support teams to analyze incident trends and identify underlying causes of recurring issues. They often facilitate problem review meetings, coordinate root cause analysis, and ensure that permanent solutions are implemented across departments. Effective collaboration involves clear communication, documentation, and follow-up to verify that corrective actions prevent future incidents. This cross-functional teamwork is essential for maintaining service quality and minimizing disruptions.

What is the difference between Itil Problem Manager vs Itil Incident Manager?

AspectItil Problem ManagerItil Incident Manager
Primary FocusIdentifying and resolving root causes of problemsRestoring services quickly after incidents
ResponsibilitiesProblem analysis, root cause analysis, proactive problem managementIncident logging, escalation, resolution, communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentIT service management teams, technical supportHelp desks, support centers, operational teams

The Itil Problem Manager focuses on identifying and resolving underlying issues to prevent future incidents, while the Itil Incident Manager aims to restore normal service operation as quickly as possible. Both roles require ITIL certifications and work within IT service management environments, but their core objectives differ significantly.

What cities in California are hiring for Itil Problem Manager jobs?

Cities in California with the most Itil Problem Manager job openings:

Itil Problem Manager jobs near you
Infographic showing various Itil Problem Manager job openings in California as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $90,891 per year, or $43.7 per hour.

Senior Corporate IT Engineer

Perplexity

San Francisco, CA • On-site

$150K - $230K/yr

Full-time

Re-posted 17 hours ago

Job description

At Perplexity, we're changing how the world finds answers. In 2026, we launched Computer, the defining product for the new era of agentic AI. Millions of people now use Perplexity to transform knowledge into action, and behind all of that sits the technology infrastructure that keeps a fast-moving company running.
We're looking for an IT Systems Administrator who wants to do more than keep the lights on. This is an early, high-impact role where you'll build the systems and automations that let our team move even faster. You won't just respond to tickets. You'll figure out how to make them disappear. We give our IT team the same AI tools we build for everyone else, and we expect you to use them.
This role is based in-person at our San Francisco office.
What you'll do:
  • Use Perplexity's own Computer product to build AI automations, custom skills, and IT workflows that take repetitive work off your plate.
  • Work and tune agentic IT ticketing, including ticket analysis, creation of KPIs and building of workflows that resolve common requests automatically.
  • Automate the management of users and devices so IT is as hands-off as possible.
  • Enable Self Service and help other departments automate their processes as well.
  • Manage and optimize corporate software systems.
  • Improve our Mobile Device Management (MDM) setup and create a very polished Onboarding experience.
  • Roll out and enforce strong security policies.
  • Lead IT projects across endpoint management, IAM and the IT backendTrain and support staff on IT systems, in person and remotely.
Qualifications:
  • 7+ years of hands-on IT systems administration experience.
  • Strong skills in macOS and Google Workspace.
  • Hands-on expertise administering and automating Okta, including securing access with strong auth policies and end‑to‑end user lifecycle automation using Okta Workflows; scripting experience with Bash or Python is highly preferred.
  • Sharp troubleshooting instincts across MDM, Okta and common SaaS applications.
  • A solid grasp of cybersecurity fundamentals, including IAM, RBAC, least privilege and encryption.
  • Experience managing a ticketing system, including ITIL Problem Management and creating and monitoring of SLAs.
  • A track record of leading IT projects from upgrade to rollout with minimum supervision.
  • Clear communication and a genuine interest in automating away busywork.

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