It Technical Support Manager Jobs in Quebec (NOW HIRING)

SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity of the existing infrastructure, privatization of a railway.

Join SYSTRA Canada in shaping the future of Canada with this impressive ALTO high-speed rail project connecting Quebec City to Toronto, the largest infrastructure project in Canada in generations. 

The ALTO high-speed rail project aims to improve the quality of life of our citizens, strengthen ties between communities, and stimulate economic growth.

Are you convinced that a more sustainable world is possible and that mobility is an integral part of thinking about the future of our planet? Come aboard with SYSTRA Canada and be part of the project that will revolutionize the railway industry in Canada!

The IT Architect is responsible for designing, maintaining, and evolving the organization’s technology architecture to support business objectives, operational efficiency, cybersecurity, and long-term scalability. The role ensures that IT systems, applications, infrastructure, and integrations are aligned with enterprise standards and support SYSTRA Canada’s operational and strategic needs.

The IT Architect works closely with business stakeholders, project managers, cybersecurity specialists, infrastructure teams, and external vendors to define architecture roadmaps and deliver secure, reliable, and high-performing solutions.

Key responsibilities include:

• Define and maintain enterprise, solution, application, data, and infrastructure architecture principles, standards, and best practices.
• Design end-to-end IT solutions that support business processes, digital transformation initiatives, and operational requirements.
• Assess current systems and recommend improvements, modernization opportunities, and technology roadmaps.
• Ensure the interoperability, scalability, security, and resilience of IT systems and platforms.
• Collaborate with internal stakeholders to translate business needs into technical architecture and solution designs.
• Provide technical leadership during project planning, solution evaluation, implementation, and post-deployment review.
• Evaluate new technologies, software, cloud services, and vendor solutions to support innovation and efficiency.
• Establish architecture governance processes and ensure compliance with corporate policies, security standards, and regulatory requirements.
• Support cybersecurity by integrating secure-by-design principles into all architecture decisions.
• Produce and maintain architecture documentation, including diagrams, standards, decision logs, and technical specifications.
• Participate in budgeting and planning activities related to infrastructure, systems evolution, and technology investments.
• Mentor technical teams and provide guidance on architecture frameworks, tools, and implementation approaches.

Education: Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Information Systems, or a related field. A master’s degree is considered an asset.

Years of experience: Minimum of 8 to 10 years of relevant experience in IT, including at least 3 to 5 years in an architecture role involving enterprise, solution, cloud, infrastructure, or application architecture.

Technical competencies:

• Strong knowledge of enterprise architecture, solution architecture, systems integration, and infrastructure design.
• Experience with cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform.
• Good understanding of networking, servers, storage, virtualization, databases, and cybersecurity principles.
• Proficiency in architecture frameworks and methodologies such as TOGAF, Zachman, or similar.
• Experience with enterprise applications, APIs, middleware, SaaS platforms, and hybrid environments.
• Knowledge of IT governance, risk management, disaster recovery, and business continuity planning.
• Familiarity with DevOps, CI/CD, automation, and modern software delivery practices.
• Ability to create architecture diagrams, technical documentation, and solution blueprints.
• Strong analytical and problem-solving skills with the ability to balance strategic vision and operational realities.
• Clear verbal and written communication skills, both in French and in English*

*Reasons for requiring bilingualism: You will have the opportunity to work with a varied clientele, including both French- and English-speaking companies. Bilingualism is therefore fundamental to building strong relationships with our customers, understanding their specific needs, communicating effectively in their preferred language and facilitating strategic meetings.

Personal and soft skills:

• Strong leadership and influencing skills.
• Excellent communication and stakeholder management abilities.
• Strategic thinking with a results-oriented mindset.
• Strong organizational and planning skills.
• Ability to work collaboratively in multidisciplinary teams.
• Sound judgment and decision-making capabilities.
• Adaptability in a fast-evolving technological environment.
• High level of autonomy, rigor, and accountability.

SYSTRA Canada is committed to having a diverse and inclusive workforce. We are an Equal Opportunity Employer that values applications from all and offers employment equity based on the merits and abilities of candidates and personnel.

We use AI-enabled tools in our recruitment platform (iCIMS) for tasks like resume parsing and candidate matching. These tools do not make hiring decisions; all applications are reviewed by a human recruiter, and final decisions are made by our hiring team.For questions about our hiring process or AI tools, please contact infocanada@systra.com.

Note: In this description, the masculine gender is used for easy reading purposes and includes the feminine.

Hybrid