It Technical Support Manager Jobs in Quebec (NOW HIRING)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

101,800 - 124,400

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

You are a seasoned Infrastructure Security and Senior Windows Systems Administrator with strong expertise in Windows Server, Active Directory, HSM appliances, and PKI/PQC. You will join a dynamic IT team based in Montreal, Laval, Saint-Hyacinthe, or Toronto (ON).

Highly self-sufficient, organized, and rigorous, you proactively anticipate issues and assess impacts and risks before they affect service availability and/or security.

Reporting to the Manager, Infrastructure Security, you will contribute to high-value initiatives at Intact and serve as a trusted technical pillar for both the team and the broader organization. Your primary mandate is to ensure the reliability, security, and scalability of our technology stack-including operating systems, virtualization platforms, infrastructure security controls, and key middleware products-to meet current and future business needs.

What you'll do here:

• Infrastructure Security Subject Matter Expert (SME) responsible for implementing and overseeing security controls to protect critical infrastructure, ensuring compliance with applicable standards, and reducing overall risk posture.

• Maintain strong awareness of industry trends and technologies by monitoring IT and cybersecurity news, emerging techniques, and the evolving threat landscape.

• Implement, configure, and continuously optimize security baseline controls by deploying hardened configurations and policies that improve the organization's security posture.

• Provide operational support for Windows platforms and related infrastructure, including Active Directory, HSM appliances, and PKI/PQC (Post-Quantum Cryptography).

• Participate in the planning and delivery of projects and initiatives involving Windows, AD, HSM, and PKI/PQC capabilities.

• Participate in Disaster Recovery exercises to validate that processes and procedures are current, effective, and aligned with requirements.

• Maintain and support risk management activities, including the risk register, derogations/exceptions, and third-party risk assessment processes.

• Develop, maintain, and validate system baselines and hardening standards.

• Plan and execute operating system upgrades and patching activities to maintain secure and supported platforms.

• Uphold team operational standards and practices to ensure stability, reliability, and continuity.

What you bring to the table:

• College diploma (DEC) in Computer Science

• Ten years of experience in a systems administrator role

• Strong knowledge of Windows systems and protocols: Active Directory, HSM, PKI/PQC, ADFS, GPO, DHCP, DNS, LDAP, SMB, NTLM, SAML, etc.

• Expert level knowledge of network administration, architecture and engineering in mission-critical environments servicing large server deployments

• Strong scripting skills (PowerShell and Terraform)

• Good knowledge of log analysis and monitoring tools

• Knowledge of SCCM and SCOM systems

• Knowledge of packet analysis with Wireshark and Netmon

• Knowledge of ITIL processes

• Experience working in an Agile methodology

• Analytical mindset and strong diagnostic skills

• Knowledge of a wide variety of network equipment including but not limited to routers, switches, firewalls, denial of service mitigation, serial consoles, and load balancers

• Exceptional analytical, conceptual, and problem-solving abilities

• Excellent documentation and communication skills

• Availability to work on-call on a rotating basis with other team members

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.

• No Canadian work experiencerequiredhowever must be eligible to work in Canada

#LI-Hybrid

Ce poste jouera un role essentiel au sein de notre equipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.