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It Technical Support Assistant Jobs in Renton, WA

VENDNOVATION LLC

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Technical Support Specialist

Redmond, WA · On-site

$55K - $65K/yr

... IT Help Desk to secure supplies in the machine and require employees to use their company ID to ... assist. As a face/voice of the company, thorough communication and problem-solving skills are ...

VENDNOVATION LLC

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Technical Support Specialist

Redmond, WA · On-site

$55K - $65K/yr

... IT Help Desk to secure supplies in the machine and require employees to use their company ID to ... assist. As a face/voice of the company, thorough communication and problem-solving skills are ...

McLane Company

Field IT Support Technician

Seattle, WA · On-site

$29 - $31/hr

Are you a handson IT professional who enjoys solving problems, helping customers, and keeping ... Provide onsite, handson technical support within McLane Distribution Centers * Support both ...

Microsoft

Technical Support Engineering IC4

Redmond, WA · On-site

$113K - $187K/yr

... assistants to accelerate technical work such as investigating unfamiliar components, drafting ... Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years ...

Anthropic

IT Support Engineer

Seattle, WA · On-site

We're seeking an IT Support Engineer who combines deep technical skills with a genuine service ... Maintain and improve device management, identity, and access systems * Assist with scripting (Bash ...

Keylent Inc

IT Support Technician

Seattle, WA · On-site

$24.50 - $33.50/hr

Responsibilities : • Carry out research on various technical subjects as requested by IT Team • Assist other IT teammates in supporting all users including the vessels and our international ...

DomainTools

IT Support Specialist

Seattle, WA · On-site

$65K - $75K/yr

This role will assist the Senior IT Engineer as the primary point of contact for DomainTools ... Proficiency at writing end user documentation (HowTo, as-built documentation) for technical and non ...

OpenAI

IT Support Specialist

Seattle, WA · On-site

About the Team The IT Services and Support team is responsible for providing seamless, efficient ... You should excel at clear communication with both technical and non-technical stakeholders, have ...

Socket.dev

IT Manager

Milton, WA · On-site

$101K - $124K/yr

Other enterprise applications * Assist in developing consistent reporting across business units IT Service Desk & Technical Support (Daily Responsibilities) * Perform daily Tier 1-3 support across:

New

Amazon

IT Support Engineer I

Seattle, WA · On-site

Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving ... Assist with activities to triage and escalate system or network outages to reduce downtime ...

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All JobsIt Technical Support JobsIt Technical Support Assistant JobsIt Technical Support Assistant Jobs in Renton, WA

It Technical Support Assistant information

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$17

$27

$54

How much do it technical support assistant jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for it technical support assistant in Renton, WA is $27.46, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $30.82 per hour, depending on experience, location, and employer.

Technical Support Specialist

Redmond, WA • On-site

VENDNOVATION LLC
Software Development • 11 - 50 employees
Learn more about VENDNOVATION LLCexternal

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

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Job description

Vendnovation provides web-based automated dispensing solutions to multiple industries for both asset
management/inventory control and selling of products. Our platform connects vending machines and
lockers to the cloud enabling companies to increase operating efficiencies, reduce shrink or increase
sales This allows many industries like EMS, Industrial PPE/MRO and IT Help Desk to secure supplies in
the machine and require employees to use their company ID to dispense items in the machine. The
items taken are then logged as transactions and can be tracked as well as reported on for accounting
and management purposes.
The Key to our success is providing excellent customer service and support both reactively and
proactively. As a technical support member, you are on the front-line actively listening, addressing any
problems, resolving them to the customers satisfaction and/or escalating them to a more senior
member to assist. As a face/voice of the company, thorough communication and problem-solving skills
are critical.
Job Duties Include:
● Answering incoming phone and emails responding to customer requests and problems
● Onboarding new customers providing the necessary information to ensure success
● Upload product and employee information into the system as part of new implementations
● Provide active online training to new and existing customers
● Help troubleshoot any issues the customer is having with the equipment deployed in the field to
determine if it is a hardware or software issue.
● Software testing to help identify and isolate any bugs in the system and communicate them to
senior management
● Suggest improvements to the system as enhancements to be developed
● Assist with support documentation for customer instruction.
● Proactive engagement with customer through process of resolving any issues to their
satisfaction.

Experience:
● Proficiency with Microsoft Office
● Experience with hardware and software integrated solutions
● 2 years’ experience providing technical support
● Understanding of networking requirements
● Programming experience a plus
● Very organized and good working with a team
● Documenting customer contact in a ticketing support system