It Technical Support Assistant Jobs in Renton, WA

Northwest Kidney Centers seeks an IT Technical Manager to support the Information Technology team in a full-time, hybrid position (Burien, WA).

Shift: Full-time, Monday-Friday, Hybrid.

Purpose

The IT Technical Manager supports the VP of IT in managing the Technical Team and provides day-to-day leadership and oversight of NKC's infrastructure, cybersecurity, cloud services, and Salesforce development functions. This role drives operational excellence, supports new technology initiatives, and ensures reliable, secure, and scalable technology services across the organization. The IT Technical Manager serves as a key partner to internal stakeholders and vendors, helping translate organizational needs into practical, sustainable technology solutions.

Duties

1. Technical Team Leadership and People Management 

• Manage day-to-day operations of the Technical Team and serve as an escalation point for technical, operational, and staffing matters.
• Directly supervise Technical Team members, including performance management, coaching, professional development, work prioritization, and workload balancing.
• Conduct interviews and provide hiring recommendations for Technical Team positions to the VP of IT.
• Provide and coordinate training for the team related to systems, processes, and effective use of technology tools.
• Foster a collaborative, accountable team culture aligned with NKC’s mission, values, and customer service expectations.
• Provide supervision of department daily operations in the absence of the VP of IT.

2. Infrastructure, Cloud, and Cybersecurity Operations 

• Oversee network infrastructure, server environments, security tools, cloud services, and related technical platforms.
• Ensure cybersecurity policies, controls, procedures, and technical safeguards are maintained, documented, and continuously improved.
• Oversee vulnerability scanning, penetration testing, remediation planning, and related security improvement activities.
• Coordinate incident response, disaster recovery testing, and business continuity planning for assigned technical systems and services.
• Ensure HIPAA compliance across technical systems, infrastructure, and related operational processes.

3. Salesforce Development and Application Delivery 

• Manage the Salesforce development team, including oversight of application delivery, code quality, release management, and prioritization of development work.
• Coordinate the development pipeline for new Salesforce applications, enhancements, integrations, and system improvements in partnership with the Solutions Team.
• Ensure development standards, documentation, version control practices, testing expectations, and release procedures are followed.

4. Vendor, Contract, and Service Management

• Manage relationships with managed service providers, cloud vendors, security vendors, SaaS partners, consulting programmers, and other technology providers.
• Manage vendor statements of work, service level agreements, contracts, deliverables, invoicing support, and technical escalations for infrastructure, security, and development services.
• Monitor vendor performance and collaborate with internal stakeholders and vendors to resolve service issues and support reliable technology operations.

5. Project Delivery, Planning, and Process Improvement 

• Lead technical projects in alignment with the IT Operational Plan and organizational priorities.
• Set team priorities, manage resource allocation, sequence project work, and support operational planning for infrastructure, security, and development functions.
• Establish and monitor key performance indicators for infrastructure uptime, security posture, service quality, and development delivery.
• Drive process improvements across change management, incident management, problem management, documentation, and team workflows.
• Identify opportunities for standardization in team processes and technology practices.
• Support IT budgeting for infrastructure, security, software, cloud services, and development expenditures.

6. Compliance, Documentation, and Organizational Support 

• Ensure compliance with Change Control Procedures, legal requirements, company policies, and applicable regulatory expectations.
• Maintain policies and procedures and ensure accurate documentation is completed and maintained by the team.
• Communicate team issues, operational concerns, risks, progress, and recommendations to the VP of IT.
• Serve as a collaborative partner to IT leaders, internal departments, and operational stakeholders to support reliable technology services.
• Work both independently and in a team-oriented, collaborative environment.
• Perform other duties as assigned by the VP of IT.

Requirements 

• Bachelor’s degree required (Computer Science, Information Systems, or related field preferred); Master’s degree a plus.
• 7+ years of IT experience, including 3+ years in a technical management or team lead role.
• Demonstrated experience managing infrastructure, security, and/or development teams.
• Strong understanding of cybersecurity frameworks, including NIST and the HIPAA Security Rule.
• Experience with cloud platforms, including Azure, and enterprise infrastructure environments.
• Experience overseeing Salesforce or similar SaaS platform development preferred.
• Strong vendor management and contract oversight experience.
• Healthcare industry experience preferred.
• Working knowledge of HIPAA, HITECH, and healthcare business processes is a plus.
• PMP or equivalent project management certification a plus.

Learn more about us, NKC on YouTube 

Benefit offerings for eligible employees (.6-1.0 FTE): 

• Choice of 3 medical insurance plans: Premera Blue Cross (HDHP, Low Option PPO, High Option PPO)
• Delta Dental & Vision Services Plan 
• 401 Retirement Plan, Employer Match dollar for dollar up to 4% of your wages and an additional 1% Discretionary Match 
• Disability benefits: Short-term & Long-term Plans 
• Life & AD&D Plans 
• Tuition Reimbursement of up to $4,000 annually 
• Employee Assistance Program 
• Employee Scholarship Program
• Flexible Spending & Health Savings Accounts
• 100% employer subsidized Commute/Transit Benefits available
• Paid Time Off (PTO) includes personal time off and holidays.  Employees may earn up to 192 hours of PTO in their first year.
• Paid Sick Time (PST) - Employees will earn 1 hour for every 30 eligible hours of work.

Founded in 1962 as the world’s first outpatient dialysis provider, Northwest Kidney Centers operates 19 dialysis clinics across the Puget Sound region in addition to hospital-based services and a large home-based dialysis program. We are a not-for-profit, community-based organization and consistently rank among the top dialysis providers in the United States in quality of care, patient outcomes and transplant rates.

At Northwest Kidney Centers, teamwork, integrity, respect, excellence and stewardship guide our approach to how we work. We differentiate ourselves by our patient centered approach and active commitment to advancing kidney research and dialysis innovation.  Key to our success is the compassion and expertise of our dedicated team of staff that care for those we serve. 

Equal Employment Opportunity 
Northwest Kidney Center is an equal employment opportunity employer. Every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. NKC will not engage in or tolerate any discrimination in the workplace prohibited by local, state, or federal law. Specifically, no employee will be discriminated against on the basis of their race (including physical characteristics historically associated with race, such as hairstyle or hair type), sex/gender, religion/creed, pregnancy, age, physical or mental disability, marital status, national origin, citizenship, immigration status, genetics/genetic markers, military or veteran status, sexual orientation, including gender expression or identity, actual or perceived victims of domestic violence, sexual assault, or stalking, or any other characteristic protected by applicable federal, state or local law.    

Preboarding Requirements:  At Northwest Kidney Centers, we are committed to maintaining a safe work environment for all employees and patients. As part of our hiring process, we conduct pre-employment background checks, drug screenings (we do not test for THC), employment verification and references, which are contingent to be hired on with NKC. These checks ensure we are in compliance with regulatory requirements and uphold our standards of safety, excellence, stewardship, and integrity. We value transparency and respect your privacy; any information obtained during these screenings will be handled with the utmost confidentiality. Should you have any questions regarding this process, please feel free to reach out to our People Team.   

Please note: To protect our vulnerable patient population and our workforce, NKC strongly encourages all staff to receive the COVID-19 vaccine.