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It Support Jobs in San Ramon, CA (NOW HIRING)

Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support Engineer to handle desk ...

Company Description Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support ...

IT Support

San Jose, CA · On-site

$24 - $25/hr

IT Support San Jose, CA (100% Onsite) 12 + Months $24-$25/HR Role: First-level triage. Must Have: 0 - 2 yrs exp. Windows troubleshooting. Dexian stands at the forefront of Talent + Technology ...

About the role We're looking for an IT Support Engineer based out of our San Francisco office. This is a hybrid role - 4 days per week on-site and one day working from home. What You'll Do * Device ...

IT Support Supervisor

Sunnyvale, CA · On-site

$90K - $120K/yr

IT Support Supervisor Location: San Jose/ Sunnyvale Position Summary The IT Support Supervisor is responsible for leading and overseeing the day-to-day operations of the IT support function. This ...

About the role We're looking for an IT Support Engineer based out of our San Francisco office. This is a hybrid role - 4 days per week on-site and one day working from home. What You'll Do * Device ...

IT Support Manager

Concord, CA · On-site

$80K - $85K/yr

The IT Support Manager is responsible for leading the IT Support team and delivering exceptional technology support across Balance Health. This role oversees daily operations of the Service Desk ...

Netpace Inc is looking to expand its IT team with the addition of an IT Support Engineer. The role involves providing IT support to employees, managing office technology, and improving user ...

Onsite IT Support Engineer, Onsite - San Francisco Bay Area, CA. Start date is ASAP for this 6-month Contract-to-Hire position. Job Title: Onsite IT Support Engineer Location-Type: Hybrid (3 days ...

IT Support

Fremont, CA · On-site

$28.84 - $31.25/hr

Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.

We are looking for an IT Support Engineer for our Concord facility. As an IT Support Engineer, you will report to the IT Director and are focused on providing technology support and security ...

Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.

IT Support

Fremont, CA · On-site

$28.84 - $31.25/hr

Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.

IT Support

Fremont, CA · On-site

$28.84 - $31.25/hr

Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.

IT Support Engineer

Concord, CA · On-site

$80K - $105K/yr

We are looking for an IT Support Engineer for our Concord facility. As an IT Support Engineer, you will report to the IT Director and are focused on providing technology support and security ...

As the IT Support Lead, you will be the primary owner of day-to-day IT support operations, endpoint lifecycle management, onboarding and offboarding, inventory management, and knowledge management.

IT Support Lead

San Francisco, CA · On-site

$25.25 - $34.75/hr

As the IT Support Lead, you will be the primary owner of day-to-day IT support operations, endpoint lifecycle management, onboarding and offboarding, inventory management, and knowledge management.

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It Support information

See San Ramon, CA salary details

$13

$20

$29

How much do it support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for it support in San Ramon, CA is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $22.84 per hour, depending on experience, location, and employer.

What does an IT support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT support specialist?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

Is IT support a difficult job?

IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. The job can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.

What cities near San Ramon, CA are hiring for It Support jobs?

Cities near San Ramon, CA with the most It Support job openings:

Infographic showing various It Support job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $43,215 per year, or $20.8 per hour.

IT Support Engineer

San Francisco, CA • On-site

Rootshell Enterprise Technologies, Inc.
11 - 50 employees

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Hello All,
Greetings from Rootshell Inc.
Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking IT Support Engineer for one of our client, Please share your resume with current location & full contact info
Role:IT Support Engineer
Location:San Francisco, CA (Onsite)
Job description:
Description:
This IT Support Engineer will provide frictionless support, share best practices and be a trusted advocate for our internal customers. A successful IT Support Engineer must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Office), hardware (Apple/Windows), mobile phones and devices, networks, virtual desktops and operating systems. The ideal candidate will also have great attention to detail and will be comfortable working in a fast-paced environment. Quick issue resolution and regular proactive maintenance are key to keeping the organization running.
Required Skills:
• 3+ years experience with Mac and PC technical support.
• 3+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems.
• 2+ years supporting VDI solutions (VMware, AWS).
• Flexible for early morning coverage and some late evening support.
• Experience with high priority escalations and high-pressure situations.
• Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
• Excellent communication skills and customer service attitude.
• Self-starter with initiative and a high 'figure it out' factor.
• Proven desire to take ownership of tasks and projects and follow through to completion
With regards
Naveen | Talent Acquisition
Rootshell Enterprise Technologies Inc.
Naveen@rootshellinc.com | www.rootshellinc.com