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It Support Jobs in Madison, MS (NOW HIRING)

Brown Group Companies

IT Support Tech

Ridgeland, MS

$18.75 - $25.50/hr

The IT Support Technician will troubleshoot hardware and software issues, assist users with technical problems, maintain IT equipment, and help ensure systems remain secure and operational. Job ...

Brown Group

IT Support Tech

Ridgeland, MS · On-site

$18.75 - $25.50/hr

The IT Support Technician will troubleshoot hardware and software issues, assist users with technical problems, maintain IT equipment, and help ensure systems remain secure and operational. Job ...

Revel Staffing

IT Support Supervisor

Jackson, MS · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success. This is a hands-on ...

Marmon

IT Support Specialist

Pearl, MS · On-site

We are looking for an IT Support Specialist to join our manufacturing team, reporting to the Helpdesk Team Leader. The ideal candidate is hands-on, comfortable working on the shop floor, and focused ...

Marmon Holdings, Inc.

IT Support Specialist

Pearl, MS · On-site

We are looking for an IT Support Specialist to join our manufacturing team, reporting to the Helpdesk Team Leader. The ideal candidate is hands-on, comfortable working on the shop floor, and focused ...

U.S. Navy

IT Support Specialist

Pelahatchie, MS

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Pickens, MS

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Ridgeland, MS

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Sharon, MS

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Flora, MS

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Terry, MS

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Pearl, MS

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Madison, MS

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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It Support information

See Madison, MS salary details

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How much do it support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for it support in Madison, MS is $15.13, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.63 per hour, depending on experience, location, and employer.

What does an IT support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT support specialist?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

Is IT support a difficult job?

IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. The job can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.
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For It Support jobs in Madison, MS, the most frequently searched job titles are:

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It Support jobs near you
Infographic showing various It Support job openings in Madison, MS as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $31,463 per year, or $15.1 per hour.

IT Support Tech

Brown Group Companies

Ridgeland, MS

$18.75 - $25.50/hr

Full-time

Posted 14 days ago

Job description

We are seeking a dependable and customer-focused IT Support Technician to provide assistance to ensure the smooth operation of our organization’s technology systems. The IT Support Technician will troubleshoot hardware and software issues, assist users with technical problems, maintain IT equipment, and help ensure systems remain secure and operational.

Job Summary:  The IT Support Tech will assist the IT department in all aspects of networking, micro market installation and maintenance, firewall management, running network cable and electronic device support.

Essential Functions and Responsibilities:

  • Lives and models BROWN VALUES in everything we do.
  • Install Micro Markets:
    • Physically secure equipment in cabinets
    • Determine the best location for cameras and physically install security cameras to observe products and purchases. 
    • Determine best network / internet connection available (customer provided/wireless.)
  • Technical Support for Brown Group Companies
    • Assist with smartphones and technical issues
    • Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, mobile devices, and other IT equipment.
    • Troubleshoot applications, software, and devices
  • Set up new user accounts, workstations, software, and equipment.
  • Report outstanding issues that are not resolved that day
  • Participate in all IT department projects as needed
  • Assist with software updates, system maintenance, backups, and security procedures.
  • Follow IT security policies and help protect company systems and data.

Physical Demands:

  • Able to lift 10 lbs. frequently and 40 lbs. intermittently
  • Able to bend, stoop and climb on an intermittent basis.
  • Must be able to stand, walk, and sit for prolonged periods of time.

Work Environment:

  • Position will work in various settings including office, industrial spaces, and breakrooms.
  • Exposed to cold, hot, and rainy conditions.
  • Significant time spent traveling to locations.
  • Valid driver's license and approved driving record.
  • 2-year associates degree a plus.
  • Strong written and verbal communication skills.
  • Knowledge of client/server infrastructure concepts, theories, and applications.
  • Experience with Microsoft Office 365 required
  • Windows 7 and 10 experience
  • IOS and android knowledgeable
  • Must use personal vehicle to travel to locations and will receive mileage reimbursement.
  • Understanding of network security and necessity
  • Knowledge of network cabling a plus

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