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It Support Manager Jobs in Madison, MS (NOW HIRING)

Brown Group Companies

IT Support Tech

Ridgeland, MS

$18.75 - $25.50/hr

The IT Support Tech will assist the IT department in all aspects of networking, micro market installation and maintenance, firewall management, running network cable and electronic device support.

Brown Group

IT Support Tech

Ridgeland, MS · On-site

$18.75 - $25.50/hr

The IT Support Tech will assist the IT department in all aspects of networking, micro market installation and maintenance, firewall management, running network cable and electronic device support.

Revel Staffing

IT Support Supervisor

Jackson, MS · Remote

$85K - $115K/hr

This is a hands-on leadership role for someone who combines strong healthcare IT knowledge with team management, training, and operational support experience. The IT Support Supervisor will help ...

Marmon

IT Support Specialist

Pearl, MS · On-site

Manage helpdesk tickets, prioritize based on business impact, and escalate as needed * Perform ... years of IT support or helpdesk experience, ideally within a manufacturing or industrial ...

Marmon Holdings, Inc.

IT Support Specialist

Pearl, MS · On-site

Manage helpdesk tickets, prioritize based on business impact, and escalate as needed * Perform ... years of IT support or helpdesk experience, ideally within a manufacturing or industrial ...

U.S. Navy

IT Support Specialist

Pelahatchie, MS

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Pickens, MS

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Ridgeland, MS

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Sharon, MS

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Pearl, MS

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Flora, MS

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Madison, MS

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Terry, MS

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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Showing results 1-20

All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Madison, MS

It Support Manager information

See Madison, MS salary details

$29.3K

$70.1K

$107K

How much do it support manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for it support manager in Madison, MS is $70,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,100.00 and $81,000.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What cities near Madison, MS are hiring for It Support Manager jobs?

Cities near Madison, MS with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Madison, MS as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,090 per year, or $33.7 per hour.

IT Support Tech

Ridgeland, MS

Brown Group Companies
51 - 200 employees
Learn more about Brown Group Companiesexternal

$18.75 - $25.50/hr

Full-time

Posted 14 days ago

Job description

We are seeking a dependable and customer-focused IT Support Technician to provide assistance to ensure the smooth operation of our organization’s technology systems. The IT Support Technician will troubleshoot hardware and software issues, assist users with technical problems, maintain IT equipment, and help ensure systems remain secure and operational.

Job Summary:  The IT Support Tech will assist the IT department in all aspects of networking, micro market installation and maintenance, firewall management, running network cable and electronic device support.

Essential Functions and Responsibilities:

  • Lives and models BROWN VALUES in everything we do.
  • Install Micro Markets:
    • Physically secure equipment in cabinets
    • Determine the best location for cameras and physically install security cameras to observe products and purchases. 
    • Determine best network / internet connection available (customer provided/wireless.)
  • Technical Support for Brown Group Companies
    • Assist with smartphones and technical issues
    • Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, mobile devices, and other IT equipment.
    • Troubleshoot applications, software, and devices
  • Set up new user accounts, workstations, software, and equipment.
  • Report outstanding issues that are not resolved that day
  • Participate in all IT department projects as needed
  • Assist with software updates, system maintenance, backups, and security procedures.
  • Follow IT security policies and help protect company systems and data.

Physical Demands:

  • Able to lift 10 lbs. frequently and 40 lbs. intermittently
  • Able to bend, stoop and climb on an intermittent basis.
  • Must be able to stand, walk, and sit for prolonged periods of time.

Work Environment:

  • Position will work in various settings including office, industrial spaces, and breakrooms.
  • Exposed to cold, hot, and rainy conditions.
  • Significant time spent traveling to locations.
  • Valid driver's license and approved driving record.
  • 2-year associates degree a plus.
  • Strong written and verbal communication skills.
  • Knowledge of client/server infrastructure concepts, theories, and applications.
  • Experience with Microsoft Office 365 required
  • Windows 7 and 10 experience
  • IOS and android knowledgeable
  • Must use personal vehicle to travel to locations and will receive mileage reimbursement.
  • Understanding of network security and necessity
  • Knowledge of network cabling a plus

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