IT Support Specialist - Senior
Salem, OR · On-site
Job Title: IT Support Specialist - Senior Security Clearance: Ability to Obtain Public Trust Location : Salem, OR (Due to the nature of the work and contract requirements, U.S. Citizenship is ...
IT Support Specialist - Senior
Salem, OR · On-site
Job Title: IT Support Specialist - Senior Security Clearance: Ability to Obtain Public Trust Location : Salem, OR (Due to the nature of the work and contract requirements, U.S. Citizenship is ...
IT Support Specialist - Senior
Salem, OR · On-site
Job Title: IT Support Specialist - Senior Security Clearance: Ability to Obtain Public Trust Location : Salem, OR (Due to the nature of the work and contract requirements, U.S. Citizenship is ...
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IT Support Specialist - Senior
Salem, OR · On-site
Job Title: IT Support Specialist - Senior Security Clearance: Ability to Obtain Public Trust Location : Salem, OR (Due to the nature of the work and contract requirements, U.S. Citizenship is ...
IT Support Specialist - Senior
Salem, OR · On-site
Job Title: IT Support Specialist - Senior Security Clearance: Ability to Obtain Public Trust Location : Salem, OR (Due to the nature of the work and contract requirements, U.S. Citizenship is ...
IT Support Specialist - Senior
Salem, OR · On-site
Job Title: IT Support Specialist - Senior Security Clearance: Ability to Obtain Public Trust Location : Salem, OR (Due to the nature of the work and contract requirements, U.S. Citizenship is ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
It Support information
See Dallas, OR salary details
$11.80 - $13.11
1% of jobs
$13.11 - $14.43
4% of jobs
$15.45 is the 25th percentile. Wages below this are outliers.
$14.43 - $15.74
25% of jobs
$15.74 - $17.05
14% of jobs
The median wage is $17.56 / hr.
$17.05 - $18.37
14% of jobs
$18.37 - $19.68
10% of jobs
$20.34 is the 75th percentile. Wages above this are outliers.
$19.68 - $20.99
13% of jobs
$20.99 - $22.31
4% of jobs
$22.31 - $23.62
8% of jobs
$23.62 - $24.94
3% of jobs
$24.94 - $26.25
3% of jobs
$11
$18
$26
How much do it support jobs pay per hour?
As of Aug 21, 2026, the average hourly pay for it support in Dallas, OR is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.48 per hour, depending on experience, location, and employer.
What does an IT support specialist do?
An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.
What are the key skills and qualifications needed to thrive as an IT support specialist?
To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.
What are common challenges IT support professionals face when troubleshooting user issues remotely?
IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.
What is the difference between It Support vs Network Technician?
| Aspect | It Support | Network Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified IT Professional (MCITP) | CompTIA Network+, Cisco CCNA |
| Work Environment | Help desks, user support, troubleshooting hardware/software | Network infrastructure, configuring and maintaining network hardware |
| Industry Usage | IT service providers, corporate IT departments | Telecommunications, enterprise networks |
It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.
Is IT support a difficult job?
IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. The job can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.
More about It Support jobs
What are the most commonly searched types of It Support jobs in Dallas, OR?
The most popular types of It Support jobs in Dallas, OR are:
What job categories do people searching It Support jobs in Dallas, OR look for?
The top searched job categories for It Support jobs in Dallas, OR are:
What cities near Dallas, OR are hiring for It Support jobs?
Cities near Dallas, OR with the most It Support job openings:
Job description
Overview:Description:Minimum Qualifications:Desired Qualifications:Education:
Job Title: IT Support Specialist - Senior
Security Clearance: Ability to Obtain Public Trust
Location: Salem, OR
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
C3EL is seeking a Senior IT Support Specialist to support our mission in Salem, OR. This professional will specialize in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.
Responsibilities will include, but not be limited to:
- The support will range from simple to complex system issues and may include VIP support requirements.
- The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.
- Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.
- Remote and Deskside Experience troubleshooting hardware and software issues.
- Troubleshooting Microsoft Windows with latest Windows OS.
- Possess familiarity with MAC OS.
- Installation and configuration of new machines in a Windows environment.
- Smart cards / PIV cards (general knowledge).
- Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client.
- Provide Remote Tool Support.
- Conference Room / VTC Setups.
- Escalation point for Junior and Mid-level desk side engineers. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.
- Updates status of queued service requests with the IT service management system.
- U.S. Citizenship
- Ability to attain a Public Trust clearance by completing "eApp National Background Investigation Services (NBIS)" form.
- Must have a minimum of 7 years of related experience providing technical, deskside support.
- Travel to various field sites is required, so reliable and independent transportation will be needed.
- HDI Technical Support Professional required within six (6) months of employment.
- Certifications desirable but not required include A+, Net+, and Sec+.
- A minimum of a High School diploma is required.
About c3el
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
Tampa, FL, US
Year founded
2012