ZipRecruiter

Log In

1

It Support Technician Tier 2 Jobs in San Jose, CA

Redolent, Inc

IT Support Technician

San Jose, CA

$25.25 - $34.50/hr

One of our direct client is urgently looking for an IT Support Technician @ San Jose, CA Job Title ... Tier I/II support desks by creating/updating support run books and working on escalations at the ...

Redolent, Inc

IT Support Technician

San Jose, CA

$25.25 - $34.50/hr

One of our direct client is urgently looking for IT Support Technician @ San Jose, CA Job Title ... Tier I/II support desks by creating/updating support run books and working on escalations at the ...

InterSources

IT Support Technician

Pleasanton, CA · On-site

$24 - $32.75/hr

Role:- IT Support Technician Onsite hybrid at Pleasanton, CA Role Overview The IT Support Technician I will be responsible for providing front-line technical assistance to end-users across hardware ...

Mainspring Energy

IT Support Technician

Menlo Park, CA · On-site

$38 - $42/hr

Backed by top-tier investors including Khosla Ventures, Bill Gates, American Electric Power ... We are seeking an IT Support Technician who thrives at the intersection of technical ...

Mainspring Energy

IT Support Technician

Menlo Park, CA · On-site

$38 - $42/hr

Backed by top-tier investors including Khosla Ventures, Bill Gates, American Electric Power ... We are seeking an IT Support Technician who thrives at the intersection of technical ...

Mainspring Energy

IT Support Technician

Menlo Park, CA · On-site

$25.25 - $34.75/hr

They are seeking an IT Support Technician to provide hands-on technical support, troubleshoot issues, and ensure operational reliability while engaging with employees and leadership. Responsibilities ...

ViaSat

IT Support Technician

San Jose, CA · On-site

$117.50K - $176.50K/yr

Viasat IT Support Technician One team. Global challenges. Infinite opportunities. At Viasat, we're ... * 2+ years in a DoD, or other industrial security program and solid understanding of DoD Risk ...

Fremont Hyundai

Field IT Support Technician

Pleasanton, CA · On-site

$6.50K - $7.33K/mo

Field IT Support Technician At Dosanjh Family Automotive Retailing Group we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most ...

CareDx, Inc.

Sr. IT Support Technician

Brisbane, CA · On-site

$26 - $35.50/hr

In the role of Sr IT Support Technician, you will provide end-user systems administration and support, including incident resolution, request fulfillment, and systems configuration, while ensuring ...

CareDx, Inc.

Sr. IT Support Technician

Brisbane, CA · On-site

$26 - $35.50/hr

In the role of Sr IT Support Technician, you will be responsible for providing end-user systems administration and support, including incident resolution and systems configuration, while ensuring a ...

RKI Instruments, Inc.

IT Support Technician

Union City, CA · On-site

$72K - $79K/yr

Summary We are seeking an IT Support professional to join our team at RKI Instruments, Inc. In this role, you will be essential in providing first level technical support to ensure seamless ...

Veteran-friendly

Saxon Global

IT Support Technician

San Mateo, CA · On-site

$24.50 - $33.50/hr

* 3-6 years of IT support experience, ideally across multiple environments or MSPs * Strong troubleshooting and documentation skills * Excellent communication and client-facing presence * Experience ...

next page

Showing results 1-20

People also search for

All JobsIt Support Technician Tier 2 JobsIt Support Technician Tier 2 Jobs in San Jose, CA

It Support Technician Tier 2 information

See San Jose, CA salary details

$16

$29

$43

How much do it support technician tier 2 jobs pay per hour?

As of May 28, 2026, the average hourly pay for it support technician tier 2 in San Jose, CA is $29.38, according to ZipRecruiter salary data. Most workers in this role earn between $24.23 and $33.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Technician Tier 2, and why are they important?

To thrive as an IT Support Technician Tier 2, you need solid troubleshooting skills, knowledge of networking and operating systems, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when interacting with users and resolving complex issues. These skills ensure efficient technical support, minimize downtime, and help maintain a productive IT environment.

What are some common challenges faced by IT Support Technician Tier 2 professionals, and how can they be addressed?

IT Support Technician Tier 2 professionals often encounter complex technical issues that cannot be resolved by Tier 1 support, such as advanced software problems, network troubleshooting, and hardware malfunctions. These challenges require strong analytical skills, a broad technical knowledge base, and effective communication to collaborate with end users and other IT teams. Staying updated with the latest technology trends and maintaining thorough documentation can significantly help in efficiently resolving issues and preventing recurring problems. Additionally, proactively seeking mentorship and training opportunities within the organization can further enhance problem-solving abilities and career growth.

What are IT Support Technician Tier 2?

IT Support Technician Tier 2 professionals are technical support specialists who handle more complex IT issues that cannot be resolved by Tier 1 support. They typically assist with troubleshooting hardware and software problems, configuring systems, and escalating unresolved issues to higher-level specialists if necessary. Tier 2 technicians may also provide user training and help maintain IT documentation. Their role requires a deeper understanding of IT systems and often involves remote and on-site support for end users.

What is the difference between It Support Technician Tier 2 vs Help Desk Technician?

AspectIt Support Technician Tier 2Help Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ common, but less advanced certifications
Work EnvironmentOn-site or remote support, handling complex issuesHelp desk, primarily remote support for basic problems
ResponsibilitiesAdvanced troubleshooting, escalations, hardware/software supportInitial issue diagnosis, basic troubleshooting, ticket logging
Experience LevelTypically 2+ years of experienceEntry to mid-level, less technical depth

In summary, It Support Technician Tier 2 roles involve more advanced troubleshooting, technical skills, and experience compared to Help Desk Technicians, who focus on basic support and initial issue resolution. Tier 2 technicians often handle escalated issues requiring deeper technical knowledge.

What are popular job titles related to It Support Technician Tier 2 jobs in San Jose, CA? For It Support Technician Tier 2 jobs in San Jose, CA, the most frequently searched job titles are:
What job categories do people searching It Support Technician Tier 2 jobs in San Jose, CA look for? The top searched job categories for It Support Technician Tier 2 jobs in San Jose, CA are:
What cities near San Jose, CA are hiring for It Support Technician Tier 2 jobs? Cities near San Jose, CA with the most It Support Technician Tier 2 job openings:
It Support Technician Tier 2 jobs near you
Infographic showing various It Support Technician Tier 2 job openings in San Jose, CA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $61,111 per year, or $29.4 per hour.
IT Support Technician

IT Support Technician

Redolent, Inc

San Jose, CA

$25.25 - $34.50/hr

Other

Posted 13 days ago

Job description


One of our direct client is urgently looking for an IT Support Technician @ San Jose, CA
Job Title: IT Support Technician
Location: San Jose, CA
Duration: 3 to 6 Months
Description:
Job Summary
The Corporate IT Services requires a day-to-day IT Support Technician for ongoing support for Xperi. These required support services include but are not limited to: supporting day-to-day user incidents and requests and resolving issues; direct executive-level support; oversight of workstation management tools.
The IT Support Specialist will be responsible for supporting, servicing, implementing, lifecycle management, and daily operations for IT Corporate Services. This will include (but not limited to) direct user support, run book creation and modification, coordinate with other IT teams in the organization, service evaluation, day to day operations, lifecycle management planning and implementation, routine assessment, understanding the needs of the business, providing direct support for executive-level users and their support staff.
In addition, a successful candidate will have a firm understanding of IT methodology and solutions, be forward thinking, and be able to assist and collaborate with other members of the Corporate IT and Infrastructure team in support of those technologies. This will include (but not be limited to) Slack, Zoom, Office 365 technologies, Windows 10, MacOS, Linux, Azure, and others as required.
Accountabilities & Responsibilities:
Be self-motivated and able to work successfully with a team to achieve ambitious goals
Design, plan, and coordinate the implementation IT technologies in support of defined requirements generated by business and growth demands
Work with Tier I/II support desks by creating/updating support run books and working on escalations at the Tier III/IV level
Engage with vendors to resolve issues
Work with the business to understand requirements.
Utilize a framework for monitoring tools, escalating key issues, and ensure timely implementation of services.
Required Qualifications
BS. in Computer Science or equivalent experience
Minimum of three to five years directly related work experience
5 or more years of technical experience, including at least 3 years in
Microsoft Server
Office 365
Endpoint management
Workstation deployment
Networking
Desired Qualifications
2 years technical experience with multi-factor authentication
Application support experience with Zoom, Box, Azure
Knowledge of current workstation hardware and standards
Other Desired Qualifications
Certifications in MCSE
Fundamental networking knowledge and experience
Core fundamental and working knowledge of TCP/IP, DNS and Certificate Services
Must have excellent written and verbal communication skills and be able to:
Read, analyze, and interpret common technical journals
Document procedures that conform to a prescribed style and format
Present information to management
Strong analytical skills required
Redolent logo

About Redolent

Sourced by ZipRecruiter

Redolent, a dynamic and rapidly expanding company committed to excellence in software solutions, where success is fueled by a combination of technical expertise and efficient management practices. Our solutions create a measurable delta in our clients’ productivity and profitability, contributing to their growth and success.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

FacebookTwitter

View All Redolent Jobs

Apply