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It Support Representative Jobs in Washington (NOW HIRING)

Cherry Bekaert

IT Support Tech

Annapolis, MD · On-site

$21.25 - $29.25/hr

IT Support Technician Annapolis Junction, MD | On-Site (4 Days In Office, 1 Day Remote) | Full-Time Cherry Bekaert Recruiting & Staffing is partnering with an innovative international organization ...

Siemens

IT Support Analyst

Arlington, VA · On-site

$73K - $99K/yr

As the IT Support Analyst, you will be responsible for providing Tier 1 service desk support ... Please note our AskHR representatives do not have visibility of application or interview status.

Spectra Credit Union

IT Support Specialist

Alexandria, VA · On-site

$46K - $55K/yr

Job Title-IT Support Specialist Company- Spectra Credit Union Location-Alexandria VA Are you ready to take your career to the next level by working with a spectacular company? Position Overview The ...

Global Strategy Group

IT Support Engineer

Washington, DC

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking an IT Support Engineer to join the Information Technology team. This role serves as the primary point of contact for end-user technology support and is responsible for delivering ...

Pratum Companies

IT Support Specialist

Gaithersburg, MD

$33 - $36/hr

The ideal candidate will have 3-5 years of IT support experience, hands-on experience supporting Yardi, and strong proficiency with the Microsoft 365 suite of applications and services. This position ...

Pratum Companies

IT Support Specialist

Gaithersburg, MD · On-site

$33 - $36/hr

  • Medical

  • PTO

The ideal candidate will have 3-5 years of IT support experience, hands-on experience supporting Yardi, and strong proficiency with the Microsoft 365 suite of applications and services. This position ...

Pratum Companies

IT Support Specialist

Gaithersburg, MD · On-site

$33 - $36/hr

  • Medical

  • PTO

The ideal candidate will have 3-5 years of IT support experience, hands-on experience supporting Yardi, and strong proficiency with the Microsoft 365 suite of applications and services. This position ...

Pratum Companies

IT Support Specialist

Gaithersburg, MD · On-site

  • Medical

  • PTO

The ideal candidate will have 3-5 years of IT support experience, hands-on experience supporting Yardi, and strong proficiency with the Microsoft 365 suite of applications and services. This position ...

ECPI University

IT Support

Manassas, VA · On-site

$47K - $55K/yr

The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or ...

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

The IT Support Technician role involves providing end-user IT support to ensure daily operations and mission success, including resolving technical issues and maintaining IT assets. Responsibilities ...

Petroleum Marketing Group

Be Seen First

IT Support Technician

Falls Church, VA · On-site

$40K - $60K/yr

  • Medical

  • Retirement

Title: IT Support Technician Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote/Telework) Benefits: Full-Time Employee benefit package Shift Timing: Monday-Friday, 9AM-6PM (EST ...

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

The IT Support Technician role involves providing end-user IT support to ensure reliable access to necessary tools for daily operations and mission success. Responsibilities : • Provide desktop ...

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All JobsIt Support Representative JobsIt Support Representative Jobs in Washington

It Support Representative information

See Washington salary details

$14

$24

$48

How much do it support representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it support representative in Washington is $24.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.39 per hour, depending on experience, location, and employer.

What is an IT Support Representative?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are the key skills and qualifications needed to thrive as an IT Support Representative?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

How much does remote IT support support pay?

Remote IT Support Representatives typically earn between $40,000 and $60,000 annually, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA or Cisco can earn higher salaries. The role often involves troubleshooting, remote tools, and customer service skills.

Is IT hard to get an IT support representative job?

Getting an IT support representative job can be competitive but is generally accessible with relevant skills, such as knowledge of operating systems, troubleshooting, and customer service. Entry-level positions often require a basic understanding of hardware, software, and certifications like CompTIA A+; experience and certifications can improve job prospects.

What are popular job titles related to It Support Representative jobs in Washington?

For It Support Representative jobs in Washington, the most frequently searched job titles are:

What job categories do people searching It Support Representative jobs in Washington look for?

The top searched job categories for It Support Representative jobs in Washington are:

What cities in Washington are hiring for It Support Representative jobs?

Cities in Washington with the most It Support Representative job openings:

It Support Representative jobs near you
Infographic showing various It Support Representative job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $51,517 per year, or $24.8 per hour.

IT Support Tech

Cherry Bekaert

Annapolis, MD • On-site

$21.25 - $29.25/hr

Full-time

Posted 7 days ago

Cherry Bekaert rating

8.7

Company rating: 8.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

4th of 22 rated bookkeepers and accountants

Job description

IT Support Technician
Annapolis Junction, MD | On-Site (4 Days In Office, 1 Day Remote) | Full-Time
Cherry Bekaert Recruiting & Staffing is partnering with an innovative international organization seeking an IT Support Technician to support day-to-day technology operations for its U.S. office.
This role is ideal for a hands-on IT professional who enjoys troubleshooting technical issues, supporting end users, managing Microsoft 365 environments, and serving as a key point of contact for local IT operations. The position works closely with global technology teams and external partners to ensure reliable systems, strong user support, and seamless business operations.
About the Opportunity
As the primary IT support resource for the U.S. location, you will provide front-line technical support for hardware, software, networking, and business applications while helping maintain a productive and secure workplace technology environment. The role also serves as a liaison for Microsoft Dynamics 365 Business Central-related issues, coordinating with internal stakeholders and external vendors to drive resolution and system performance.
Responsibilities
  • Provide first-level IT support for hardware, software, user accounts, and workplace technology issues.
  • Configure, deploy, maintain, and troubleshoot laptops, desktops, peripherals, and mobile devices.
  • Manage device provisioning and deployment through MDM tools such as Microsoft Intune and Autopilot.
  • Maintain IT asset inventory and oversee hardware lifecycle management, including procurement, deployment, replacement, and disposal.
  • Administer Microsoft 365 services including user accounts, mailboxes, Teams, and SharePoint.
  • Coordinate onboarding and offboarding activities, including account provisioning and workstation setup.
  • Track incidents and service requests through ticketing and ITSM platforms.
  • Serve as the local point of contact for Microsoft Dynamics 365 Business Central support issues and coordinate resolution efforts.
  • Troubleshoot local network, VPN, printer, and connectivity issues.
  • Collaborate with global IT teams on technology standards, security initiatives, and system rollouts.
Qualifications
  • 3-6 years of experience in IT support, help desk, desktop support, or a related role.
  • Associate degree, vocational training, or comparable IT experience.
  • Experience supporting users in a business environment.
  • Hands-on experience administering Microsoft 365, including user accounts, mailboxes, Teams, and SharePoint.
  • Experience with ticketing systems and ITSM platforms.
  • Strong troubleshooting abilities across hardware, software, and networking issues.
  • Experience with Windows operating systems and Microsoft technologies.
  • Knowledge of device deployment, lifecycle management, and endpoint support.
  • Ability to work independently while providing exceptional customer service.
  • Strong written and verbal communication skills.
Preferred Qualifications
  • Experience with Microsoft Dynamics 365 Business Central, Dynamics GP, or other ERP systems.
  • Familiarity with Microsoft Intune, Autopilot, or similar endpoint management tools.
  • Knowledge of networking concepts including TCP/IP, DNS, VPN, and Wi-Fi.
  • Experience supporting international teams or working across multiple time zones.
  • Experience coordinating with external IT vendors and service providers.
Additional Details
  • Primarily on-site position located in Annapolis Junction, MD.
  • Hybrid schedule offering one remote workday per week.
  • Opportunity to work closely with both local and global teams in a collaborative environment.
  • Competitive compensation and comprehensive benefits package.
Interested candidates should apply today for immediate consideration.
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