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It Support Representative Jobs in Ohio (NOW HIRING)

K&M Tire

IT Support Representative

Delphos, OH · On-site

$18 - $20/hr

The IT TECHNICAL SUPPORT REPRESENTATIVE I, II, III reports directly to the IT Support Supervisor. Responsibilities include but not limited to; setup and maintenance of computers, network wiring and ...

Medpace, Inc.

IT Support

Cincinnati, OH · Hybrid

$20.75 - $28.25/hr

Our IT Support team provides both remote and onsite support to our global organization. Responsibilities * User account administration for network, e-mail, and other applications * Provide support to ...

Medpace, Inc.

IT Support

Cincinnati, OH · On-site

$20.75 - $28.25/hr

Our IT Support team provides both remote and onsite support to our global organization. Responsibilities * User account administration for network, e-mail, and other applications * Provide support to ...

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries. ROLE AND RESPONSIBILITIES * Provide remote and on ...

Hocking College

IT Support Analyst

Nelsonville, OH · On-site

$22/hr

Our brands have a rich history of representing high quality, comfortable, functional, and durable ... Act as second level support for IT Support Technicians. * Produce/Support Virtual Meetings

Rokky Brands

IT Support Analyst

Nelsonville, OH · On-site

$22/hr

Our brands have a rich history of representing high quality, comfortable, functional, and durable ... Act as second level support for IT Support Technicians. * Produce/Support Virtual Meetings

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

Title: IT Customer Support Location: Columbus, OH 43219 Duration: 12+ Months Pay: $24/hr on W2 Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking ...

Theuniversityunion

Supervisor, IT Support

Independence, OH · On-site

$80 - $100/hr

The Supervisor, IT Support position leads and supports the daily operations of the organization's technology environment, ensuring systems, networks, and applications run securely, efficiently, and ...

pepperconstruction

IT Support Specialist

Dublin, OH

IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to provide technical support across our Microsoft 365 environment. This role is ideal for someone who ...

pepperconstruction

IT Support Specialist

Dublin, OH · On-site

IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to provide technical support across our Microsoft 365 environment. This role is ideal for someone who ...

Qcells

IT Support Specialist

Highland, OH · On-site

Description Title: IT Support Specialist Department: Business Support Team Location: Cleveland, Ohio Supervisor: Sr.IT Manager FLSA Status: Non- Exempt Position Status: Full Time Work Status (Remote ...

Qcells

IT Support Specialist

Highland Hills, OH · Hybrid

Description Title: IT Support Specialist Department: Business Support Team Location: Cleveland, Ohio Supervisor: Sr.IT Manager FLSA Status: Non-Exempt Position Status: Full Time Work Status (Remote ...

Revel Staffing

IT Support Supervisor

Sandusky, OH · On-site

$60 - $80/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success. This is a hands‑on ...

Revel Staffing

IT Support Supervisor

Akron, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Columbus, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Columbus, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Sandusky, OH · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success. This is a hands-on ...

Drive

IT Support Specialist

Bellevue, OH · On-site

We are seeking a knowledgeable IT Support Specialist to join our team in Bellevue, OH. The ideal candidate will be responsible for providing technical assistance and support to our manufacturing team ...

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It Support Representative information

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How much do it support representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for it support representative in Ohio is $20.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.16 per hour, depending on experience, location, and employer.

What is an IT Support Representative?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are the key skills and qualifications needed to thrive as an IT Support Representative?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

How much does remote IT support support pay?

Remote IT Support Representatives typically earn between $40,000 and $60,000 annually, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA or Cisco can earn higher salaries. The role often involves troubleshooting, remote tools, and customer service skills.

Is IT hard to get an IT support representative job?

Getting an IT support representative job can be competitive but is generally accessible with relevant skills, such as knowledge of operating systems, troubleshooting, and customer service. Entry-level positions often require a basic understanding of hardware, software, and certifications like CompTIA A+; experience and certifications can improve job prospects.

What are popular job titles related to It Support Representative jobs in Ohio?

For It Support Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching It Support Representative jobs in Ohio look for?

The top searched job categories for It Support Representative jobs in Ohio are:

What cities in Ohio are hiring for It Support Representative jobs?

Cities in Ohio with the most It Support Representative job openings:

It Support Representative jobs near you
Infographic showing various It Support Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $43,243 per year, or $20.8 per hour.

IT Support Representative

Delphos, OH • On-site

K&M Tire
Warehousing and Storage • 501 - 1,000 employees
Learn more about K&M Tireexternal

$18 - $20/hr

Full-time

Posted 23 days ago

K&M Tire rating

6.8

Company rating: 6.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

277th of 430 rated retail wholesalers

Job description

Job Summary: The IT TECHNICAL SUPPORT REPRESENTATIVE I, II, III reports directly to the IT Support Supervisor. Responsibilities include but not limited to; setup and maintenance of computers, network wiring and front-line support for all customers and any employee computer peripheral problems at all locations.
Job Duties & Responsibilities for All Levels:
  1. Responsible for reporting reoccurring issues to IT Support Supervisoro necessary infrastructure changes can be made.
  2. Maintain and support desktop and cell phones, workstations, laptops, routers, printers, and applications for the entire company based on department SOP's.
  3. Creates new employees and removes termed employees from all systems based on department SOP's.
  4. Provides technical assistance and education to customers via telephone, remote access applications and live chat on computer and peripheral related issues.
  5. Troubleshoot via phone or live chat hardware, software and operating system problems/failures to identify hardware/software related failures.
  6. Report discrepancies and gaps in Help Desk related documentation (AD, SOP, etc.) to the IT Support Supervisor to maintain document accuracy.
  7. Responsible for documenting and closing Support Tickets and Projects in a timely manner.
  8. Communicate resolutions for computer issues. This includes peripheral equipment such as, but not limited to monitors, keyboards and printers/all in-one multifunction.
  9. Make recommendation on computer enhancements to system based on capabilities and performance.
  10. Trains end-users on the operating systems and applications various platforms.
  11. Maintain consistency of devices and protocols for all systems.
  12. Responsible for giving the IT Support Supervisor recommendations on desktops, laptops, mobile devices, print functions and any other desktop tools.
  13. Responsible for working very closely with the IT Support Supervisor and providing direct input into situations that need to be taken care of or opportunities for the department to make the company more competitive.
  14. Trains Level I employees on K&M items Wise system, MaddenCo, imaging laptops, PC's, and scanners. (Level II)
  15. Maintains inventory counts for the department, notifies IT Support Supervisor on low volume items that are out of stock or below a sufficient level to support our customers so they can be ordered. (Level II)
  16. Proficiency in Windows 10/11, MS Office, Exchange, M365. (Level II)
  17. Act as Team Lead for Level I's and II's by working with IT Support Supervisor to make sure the team has constant project or ticket work to complete. (Level III)
  18. Can train and develop Level I and II Support Reps on all aspects of Help Desk and fill in for IT Support Supervisor when needed. (Level III)
  19. Interacts with key business stakeholders and other departments, Business Analysts, and other IT teams to develop strong working relationships. (Level III)
  20. Actively participate in Leadership Development (Level III)
  21. Perform other duties as appropriate and assigned.
  22. Support company goals and uphold K&M Values.

Job Requirements:
  1. To possess and have the ability to relay a friendly, helpful and positive attitude.
  2. Maintain composure in a fast-paced team environment.
  3. The ability to have a high level of confidentiality with information and conversations.
  4. To have excellent organizational skills and to be able to prioritize tasks.
  5. To be able to work in a multi-tasking environment.
  6. Demonstrates strong communication and customer service skills
  7. To be service oriented with excellent communication skills.
  8. To work in a professional manner.
  9. Must have the ability to work independently.
  10. Must be willing to do occasional traveling to other locations within the company.
  11. Must be willing and able to work after normal business hours or weekends as there is a rotation for after-hours calls that each Help Desk team member will be responsible for.

IT Technical Support Representative I Minimum Qualifications
  • High School Diploma and 6 months of IT experience or an associate's degree in a computer-related field.
  • Experience in Desktop Administration preferred.

IT Technical Support Representative II Minimum Qualifications
  • 2+ years working in a professional IT setting with support experience.
  • Minimum of associate's degree or equivalent experience required.
  • CompTIA A+ certification preferred.

IT Technical Support Representative III Minimum Qualifications
  • 3+ Years demonstrated experience working in a professional IT environment.
  • Associate/bachelor's degree or equivalent experience required.

hours: 9 AM- 5:30 PM

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