ZipRecruiter

Log In

1

It Support Representative Jobs in Georgia (NOW HIRING)

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Position Overview We are seeking an IT Support Specialist to join our team. Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees, support helpdesk ...

Move Vertical

IT Support Technician

Savannah, GA · On-site

$80K - $110K/hr

We are seeking an IT Support Technician to provide technical support to clinical and administrative staff throughout the health system. This position is responsible for troubleshooting hardware ...

Holland & Knight

IT Support Specialist

Atlanta, GA

We are seeking an IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment, serving as a key escalation point for complex issues. This role spans endpoint, identity ...

Amicis Global

IT Support

Alpharetta, GA · On-site

$20 - $24/hr

Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $24/hr on W2 THE TEAM The Platform Solution Management team at Parametric: * We are responsible for defining and ...

Salas O'Brien, Inc.

IT Support Specialist

Atlanta, GA · Hybrid

IT Support Specialist At Salas O'Brien we tell our clients that we're engineered for impact. This passion for making a difference applies just as much to our team as it does to our projects. That ...

Salas O'Brien

IT Support Specialist

Atlanta, GA · On-site

IT Support Specialist At Salas O'Brien we tell our clients that we're engineered for impact. This passion for making a difference applies just as much to our team as it does to our projects. That ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

CorDx

IT Support Engineer

Alpharetta, GA

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

previous pagenext page

Showing results 21-40

All JobsIt Support Representative JobsIt Support Representative Jobs in Georgia

It Support Representative information

See Georgia salary details

$10

$18

$36

How much do it support representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for it support representative in Georgia is $18.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Representative?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

What is an IT Support Representative?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.

What are popular job titles related to It Support Representative jobs in Georgia?

For It Support Representative jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching It Support Representative jobs in Georgia look for?

The top searched job categories for It Support Representative jobs in Georgia are:

What cities in Georgia are hiring for It Support Representative jobs?

Cities in Georgia with the most It Support Representative job openings:

It Support Representative jobs near you
Infographic showing various It Support Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,407 per year, or $18.5 per hour.

Specialist, IT Support

AMI HOLDINGS LLC

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 12 days ago

Job description

Position Overview

We are seeking an IT Support Specialist to join our team.
Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees, support helpdesk operations, and handle routine system and device tasks.
The role is primarily focused on end-user support and ensuring smooth IT operations across our US locations.

Key Responsibilities

Help Desk

  • Provide onsite and remote Tier 1–2 IT support for workstations, applications, operating systems, and user accounts.
  • Manage and prioritize helpdesk tickets, ensuring efficient resolution or escalation when needed.
  • Communicate clearly and proactively with users, providing guidance, status updates, and follow-up until resolution.
  • Create and maintain IT documentation, SOPs, FAQs, and knowledge base articles.
  • Support users during onboarding and offboarding (accounts, devices, access setup).
  • Provide regular reporting on support activity, recurring issues, and improvement points.

Hardware Preparation & Deployment

  • Prepare, configure, and replace laptops, desktops, and peripherals.
  • Coordinate the delivery, shipping, or handover of devices to employees across US locations.
  • Manage inventory, perform routine checks, and ensure devices meet company standards before deployment.
  • Troubleshoot and repair hardware or initiate vendor warranty processes when required.

Systems, Network & Security Support

  • Perform routine administrative tasks in Microsoft 365, Active Directory, Entra ID, and Intune (user provisioning, license management, device enrollment).
  • Monitor system alerts and follow established procedures or escalate as appropriate.
  • Assist with regular maintenance activities such as updates, backups, and device compliance checks.
  • Support the application of IT policies and security standards (MFA, password policies, access controls).
  • Collaborate with the IT Manager and external partners during system or security-related activities.

Qualifications

  • Minimum 3 years of experience in IT support roles with similar technical environment and responsibilities.
  • Strong knowledge of Windows 10/11, Microsoft 365, and typical workstation environments.
  • Familiarity with Active Directory, Entra ID, Azure, and Intune.
  • Excellent communication skills with the ability to interact effectively with non-technical users.
  • Strong organizational, troubleshooting, and follow-up skills.
  • Relevant certifications (CompTIA A+, Microsoft 365 Fundamentals, Azure certifications) are a plus.