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It Support Representative Jobs in Delaware (NOW HIRING)

Swoon Staffing

IT Support Tech

Wilmington, DE · On-site

$24/hr

IT Support Technician | Contract | Wilmington, DE On-Site | Contract - 9 Months | $24/hr | W2 Only About the Role We are looking for a motivated and customer-focused IT Support Technician to join an ...

Sepax Bioscience Inc

Be Seen First

IT Support Intern

Newark, DE · On-site

$15/hr

Sepax Technologies, Inc. is currently seeking a highly motivated and talented student in the computer science field to join and assist our IT team. This student will work on day-to-day IT support and ...

Sepax Bioscience Inc

Be Seen First

IT Support Intern

Newark, DE · On-site

$15/hr

Sepax Technologies, Inc. is currently seeking a highly motivated and talented student in the computer science field to join and assist our IT team. This student will work on day-to-day IT support and ...

i.g. Burton

IT Support Technician - Milford, DE

Milford, DE

$20.75 - $28.50/hr

IT Support Technician 1-2 years of IT support experience preferred | Cloud, Microsoft Intune, and Microsoft 365 exposure valued | CompTIA A+ preferred Position Overview We are seeking a motivated and ...

i.g. Burton

IT Support Technician - Milford, DE

Milford, DE

$20.75 - $28.50/hr

IT Support Technician 1-2 years of IT support experience preferred | Cloud, Microsoft Intune, and Microsoft 365 exposure valued | CompTIA A+ preferred Position Overview We are seeking a motivated and ...

i.g. Burton

IT Support Technician - Milford, DE

Milford, DE · On-site

$20.75 - $28.50/hr

IT Support Technician 1-2 years of IT support experience preferred | Cloud, Microsoft Intune, and Microsoft 365 exposure valued | CompTIA A+ preferred Position Overview We are seeking a motivated and ...

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All JobsIt Support Representative JobsIt Support Representative Jobs in Delaware

It Support Representative information

See Delaware salary details

$12

$21

$43

How much do it support representative jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for it support representative in Delaware is $21.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Representative, and why are they important?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

What are IT Support Representatives?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.
What are popular job titles related to It Support Representative jobs in Delaware? For It Support Representative jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching It Support Representative jobs in Delaware look for? The top searched job categories for It Support Representative jobs in Delaware are:
It Support Representative jobs near you
Infographic showing various It Support Representative job openings in Delaware as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,525 per year, or $21.9 per hour.
IT Support Tech

IT Support Tech

Swoon Staffing

Wilmington, DE • On-site

$24/hr

Contractor

Medical, Dental, Vision

Re-posted 12 days ago

Job description

IT Support Technician | Contract | Wilmington, DE

On-Site | Contract – 9 Months | $24/hr | W2 Only

About the Role

We are looking for a motivated and customer-focused IT Support Technician to join an on-site support team in Wilmington, Delaware. This is a fantastic opportunity to work within a fast-growing business group supporting 800+ associates across multiple divisions. If you thrive in a people-first environment and have a solid foundation in end-user support, we want to hear from you.

What You'll Be Doing

  • Providing walk-in, in-person IT support handling approximately 20 tickets/issues per day
  • Supporting laptops and mobile devices across a mixed Mac and Windows environment
  • Assisting the Service Desk by actively taking and resolving intake calls
  • Collaborating with your team and site lead, stepping up as backup when needed
  • Contributing to process improvements and cross-training efforts
  • Delivering top-notch, customer-first support to associates daily

What You'll Need

  • High School Diploma, GED, or equivalent
  • 3+ years of end-user support and remote administration experience
  • 3+ years working with Windows 10 or earlier
  • 3+ years using ticketing tools such as ServiceNow, Zendesk, or HPSM
  • 1+ year of experience with Google Suite
  • 1+ year of experience with macOS (High Sierra or later)
  • Strong communication, teamwork, and customer service skills

Bonus Points If You Have

  • Bachelor's degree in Business, IT, Computer Science, or relevant Military experience
  • Experience with JAMF Casper Suite or SCCM
  • Active Directory experience
  • Apple certification(s)
  • Experience supporting 100+ Mac end users
  • Familiarity with VMware, macOS Server administration, or McAfee encryption tools

The Details

  • 9-Month Contract | W2 Only
  • Wilmington, DE
  • 5 Days On-Site
  • $24/hr