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It Support Programmer Jobs in Florida (NOW HIRING)

IT Support Engineer Department: Information Technology Employment Type: Full Time Location: Gainesville, FL Reporting To: Senior Manager Global IT Services Description Serves as the highest level of ...

IT Support Engineer Department: Information Technology Employment Type: Full Time Location: Gainesville, FL Reporting To: Senior Manager Global IT Services Description Serves as the highest level of ...

IT Support Specialist

Melbourne, FL ยท On-site

$72K - $90K/yr

STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in ... Experience supporting engineering and business applications (e.g., Microsoft Office, MATLAB, Visual ...

IT Support Specialist

Melbourne, FL ยท On-site

$72K - $90K/yr

STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in ... Experience supporting engineering and business applications (e.g., Microsoft Office, MATLAB, Visual ...

IT Support Specialist

Melbourne, FL ยท On-site

$72K - $90K/yr

STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in ... Experience supporting engineering and business applications (e.g., Microsoft Office, MATLAB, Visual ...

... across IT support operations. * Act as the primary escalation point for complex, high-impact, or ... Experience working cross-functionally with infrastructure and engineering teams * Strong ...

... IT support role Knowledge and experience installing and configuring Windows 10 Prior experience and functional knowledge of Dynamics CRM and SharePoint Excellent verbal and written communications ...

We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate ...

We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate ...

We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate ...

IT Support II

Tampa, FL ยท On-site

$26 - $30/hr

SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk ... Leave SCS Engineers is an Equal Opportunity Employer (EOE). SCS provides equal employment ...

IT Support II

Tampa, FL ยท On-site

$26 - $30/hr

The IT Support II is a full-time position working in our Tampa, FL office. How you can make an ... Leave SCS Engineers is an Equal Opportunity Employer (EOE). SCS provides equal employment ...

IT Support II

Tampa, FL ยท On-site

$26 - $30/hr

The IT Support II is a full-time position working in our Tampa, FL office. How you can make an ... Leave SCS Engineers is an Equal Opportunity Employer (EOE). SCS provides equal employment ...

IT Support Specialist

Sunrise, FL ยท On-site

$60K - $65K/yr

As the primary onsite IT support resource, you'll work closely with remote IT leadership and IT staff (including a Security Analyst, Sr. Network Engineer, Systems Administrators, and Dynamics 365 CRM ...

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IT Support Engineer

Miami, FL ยท On-site

$35 - $37/hr

Hardware support * Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices * Ability to explain networks and connection types and troubleshoot multiple ...

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It Support Programmer information

What does an IT Support Programmer do?

An IT Support Programmer develops, maintains, and troubleshoots software and systems to ensure smooth IT operations. They often work with programming languages, support end-users, and resolve technical issues related to hardware and software. Strong problem-solving skills and knowledge of network and security protocols are essential in this role.

Which IT Support Programmer job is the highest paid?

The highest-paid IT support-related roles typically include senior or specialized positions such as IT Support Manager, Systems Engineer, or Network Architect, often requiring advanced certifications like Cisco or Microsoft certifications. Salaries vary by industry, experience, and location but generally range from $70,000 to over $120,000 annually for senior or specialized roles.

IT Support Engineer

Gainesville, FL โ€ข On-site

Other

Posted 15 days ago


Job description

IT Support Engineer

Department: Information Technology

Employment Type: Full Time

Location: Gainesville, FL

Reporting To: Senior Manager Global IT Services

Description

Serves as the highest level of technical escalation within the service desk, responsible for resolving complex issues, driving root cause analysis, and leading continuous improvement across IT support operations.

Key Responsibilities
  • Act as the primary escalation point for complex, high-impact, or recurring technical issues.
  • Perform root cause analysis and implement long-term solutions to prevent recurrence.
  • Lead problem management efforts, identifying trends and addressing systemic issues.
  • Partner with infrastructure, security, and application teams to resolve cross-functional challenges.
  • Design and implement automation and process improvements to improve service desk efficiency.
  • Analyze service desk metrics and trends to proactively improve performance and user experience.
  • Establish and maintain documentation standards and knowledge management practices.
  • Support planning, testing, and deployment of new systems and tools.
  • Serve as a technical advisor on endpoint management, device standards, and support strategy.
  • Coordinate with vendors on advanced technical issues and escalations.
  • Provide advanced mentorship and technical leadership to team members.
  • Participate in major incident response and resolution as needed.
  • Ensure compliance with quality systems, security standards, and regulatory requirements.
Skills Knowledge and Expertise Education:
  • Bachelorโ€™s Degree or equivalent work experience preferred
Experience:
  • 4โ€“6+ years of experience in IT support or service delivery
  • Advanced experience with endpoint management (e.g., Microsoft Intune)
  • Strong experience with scripting/automation (e.g., PowerShell)
  • Experience with Active Directory and identity/access management
  • Experience working cross-functional with infrastructure and engineering teams
  • Strong understanding of ITIL practices, particularly incident and problem management
Functional/Technical Knowledge, Skills and Abilities Required:
  • Advanced troubleshooting and root cause analysis skills
  • Ability to translate recurring issues into systemic improvements
  • Strong analytical and problem-solving capabilities
  • Ability to influence and lead without formal authority
  • Strong documentation and knowledge-sharing mindset
  • Ability to manage multiple priorities in a fast-paced environment
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