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IT Support Specialist

Summary

At East River Medical Imaging, our mission is to consistently provide the highest quality and availability of diagnostic imaging with compassion and comfort for our patients. Each of our physicians is certified by the American Board of Radiology. Together, they represent all areas of sub-specialty medical imaging, including cross-sectional, musculoskeletal, oncologic and neuroradiology.

We are seeking a motivated and technically skilled IT Support Specialist to join our IT team. This position provides technical support to employees and patients, including troubleshooting hardware, software, applications, equipment, and patient portal-related issues. The ideal candidate will have a strong foundation in IT support and systems administration, along with knowledge of medical imaging technologies and workflows, including PACS, DICOM, and HL7.

Key Responsibilities

• Provide technical support via phone, email, and ticketing system; troubleshoot hardware, software, network, application, and user-access issues while documenting and tracking requests through resolution.
• Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, scanners, and other IT equipment; support workstation setup, equipment deployment, onboarding/offboarding, and IT inventory.
• Support and maintain the organization's EMR and related applications, including user accounts, security groups, exam codes, procedure codes, statuses, flags, exam tags, and other system configurations.
• Support medical imaging applications and workflows, including troubleshooting issues related to PACS, DICOM, HL7, and other healthcare technologies.
• Assist with software and hardware implementations, system updates, testing, troubleshooting, and deployment of system enhancements.
• Provide patient-facing technical assistance, including guidance and support with the patient portal.
• Follow established IT policies, security standards, and procedures while providing professional, responsive customer service.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education & Experience

Required

• Associate's degree (2-year) or Equivalent Certs in Information Technology, Computer Science, Information Systems, or another relevant field.
• 24 years of experience in IT support, help desk, desktop support, systems administration, or a related technical role.
• Working knowledge of medical imaging systems and technologies, preferably including PACS, DICOM, HL7, and EMR/EHR systems.
• Experience troubleshooting Windows computers, Microsoft 365, business applications, hardware, peripherals, and network connectivity.
• Experience with Active Directory administration, security groups, application configuration, and system troubleshooting.

Preferred

• Healthcare IT or radiology experience strongly preferred.

Competencies

Attention to Detail

Demonstrates exceptional accuracy in scheduling, documentation, data management, regulatory compliance, and patient coordination activities.

Communication

Communicates effectively and professionally with patients, physicians, and colleagues.

Organization & Time Management

Successfully manages multiple priorities, deadlines, protocols, and patient schedules in a fast-paced environment.

Patient-Centered Service

Demonstrates compassion, empathy, professionalism, and commitment to delivering an exceptional patient experience.

Problem Solving

Identifies issues proactively, gathers relevant information, develops solutions, and follows through to resolution.

Adaptability

Responds effectively to changing priorities, evolving workflows, and new technologies.

Collaboration

Builds strong working relationships across multidisciplinary teams and contributes to shared organizational goals.

Skills

• Exceptional organizational and project coordination skills.
• Strong independent work ethic and ability to manage responsibilities with minimal supervision.
• Excellent attention to detail and documentation accuracy.
• Ability to communicate professionally with patients, physicians, and colleagues
• Ability to maintain confidentiality and handle sensitive health information.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to manage competing priorities while maintaining quality and compliance.
• Commitment to continuous learning and professional development.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

This position works primarily in a healthcare and may occasionally enter patient care and imaging areas. The employee may be exposed to moving mechanical equipment, medical devices, and controlled clinical environments. The noise level is generally moderate.

Physical Demands

While performing the duties of this position, the employee is regularly required to communicate, use a computer, walk, stand, reach, and perform administrative and coordination tasks. Occasional lifting of materials up to 25 pounds may be required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

The above description is intended to outline the general nature and level of work performed by individuals assigned to this position and is not intended to be an exhaustive list of responsibilities, duties, or qualifications. East River Medical Imaging reserves the right to modify job responsibilities and assignments as business needs evolve.

Benefits

Eligible employees may receive the following benefits. Edit this list to match the positions eligibility and the organizations current plans:

• Medical, dental, and vision insurance

• Paid time off and paid holidays

• 401(k) retirement plan

• Life and disability insurance

• Employee assistance program

• Professional development opportunities

• Other company-sponsored benefits

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status.