DescriptionJob Purpose:This isn't a shadow-someone-and-get-coffee internship. From day one, you'll own real tickets, monitor live security dashboards, and ship actual automations. If you want hands-on IT experience across four domains at once - this is it.
Main Responsibilities:• Level 1 Helpdesk Support o Triage and resolve support tickets - password resets, account provisioning, hardware/software issues. Escalate with clean documentation.
• SOC Monitoring (Level 1)
- o Watch for security alerts, log incidents, flag anomalies, and escalate threats using established escalation processes.
• Power Platform
- o Build and deploy workflow automations that cut out manual, repetitive business tasks. Configure and roll out low-code internal apps to real users that solve real world problems.
• Light Programming
- o Write scripts and small tools in [Python / PowerShell] to support IT ops and Data Warehouse/Efficiency directives.
Qualifications:• Enrolled in or recently graduated from IT, CS, Cybersecurity, or related field
• Comfortable in Windows environments and Microsoft 365
• Basic understanding of networking and security concepts
• Exposure to Power Platform, scripting, or helpdesk tools is a bonus - not required
• Clear communicator with a methodical, problem-first mindset
Experience:• Experience completing small projects using Python to solve real world issues
• Knowledge of the M365 Platform • Basic Troubleshooting experience
Skills & Competencies:• Basic programming knowledge using PowerShell/Python
• Azure AD User Management
• Exchange Online Mailbox Management
• Fundamental Information Technology Knowledge
- o Networking
- o Security
- o Endpoint Management
• Ability to complete tasks independently as well as alongside team members.