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It Support Manager Jobs in Berwyn, IL (NOW HIRING)

Prince Industries LLC

IT Support Manager

Carol Stream, IL · On-site

$110 - $150/hr

Job Summary The IT Support Manager is responsible for overseeing the day-to-day operation, support, maintenance, and continuous improvement of the organization's IT infrastructure. This role combines ...

SPS North America

IT Support

Chicago, IL · On-site

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

SPS North America

IT Support

Chicago, IL

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

SPS North America

IT Support

Chicago, IL · On-site

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist will serve as the in-house IT assistan ... managing relationship with external IT vendor, and suggesting and implementing technology-related ...

CultureFit

IT Support Specialist

Northbrook, IL · On-site

This position works closely with the IT Manager and serves as the primary point of contact for routine IT requests across the organization. Key Responsibilities: End-User Support Serve as the first ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist is primarily responsible for first ... to appropriate IT team members, management and third-party vendors. - Implement and manage ...

MetroSys

IT Support Specialist

Lisle, IL · On-site

$25 - $40/hr

Position Overview MetroSys is seeking a customer-focused IT Support Specialist to provide onsite ... Familiarity with asset management and hardware lifecycle processes. Powered by JazzHR J8qRp7yXKI

Braven

IT Support Specialist

Chicago, IL · On-site

What You'll Do Helpdesk & Ticket Queue Management (60%) * Serve as first point of contact for IT support requests submitted through our ticketing platform (Jira Service Management) * Triage ...

Braven

IT Support Specialist

Chicago, IL · On-site

What You'll Do Helpdesk & Ticket Queue Management (60%) * Serve as first point of contact for IT support requests submitted through our ticketing platform (Jira Service Management) * Triage ...

Braven

IT Support Specialist

Chicago, IL · On-site

What You'll Do Helpdesk & Ticket Queue Management (60%) * Serve as first point of contact for IT support requests submitted through our ticketing platform (Jira Service Management) * Triage ...

MetroSys

IT Support Specialist

Lisle, IL · On-site

$25 - $40/hr

Position Overview MetroSys is seeking a customer-focused IT Support Specialist to provide onsite ... Familiarity with asset management and hardware lifecycle processes.

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist supports and manages, in coordination with the Applications Support Specialist, and with the Company's outsourced managed services ...

TEKsystems

It Support Analyst

Alsip, IL

$25 - $28/hr

Description We are seeking a Regional IT Support Analyst to provide hands-on end user support ... Manage device provisioning, deployment, onboarding, and offboarding activities * Maintain ...

SPS North America

IT Support

Chicago, IL · On-site

$18 - $19/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard ... Human recruiters and hiring managers review applications and exercise independent judgment ...

SPS North America

IT Support

Chicago, IL · On-site

$18 - $19/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard ... Human recruiters and hiring managers review applications and exercise independent judgment ...

SPS North America

IT Support

Chicago, IL · On-site

$18 - $19/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard ... Human recruiters and hiring managers review applications and exercise independent judgment ...

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All JobsIt Support JobsIt Support Manager JobsIt Support Manager Jobs in Berwyn, IL

It Support Manager information

See Berwyn, IL salary details

$36.5K

$87.4K

$133.3K

How much do it support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for it support manager in Berwyn, IL is $87,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $100,900.00 per year, depending on experience, location, and employer.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the most commonly searched types of It Support jobs in Berwyn, IL?

The most popular types of It Support jobs in Berwyn, IL are:

What cities near Berwyn, IL are hiring for It Support Manager jobs?

Cities near Berwyn, IL with the most It Support Manager job openings:

It Support Manager jobs near you
Infographic showing various It Support Manager job openings in Berwyn, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $87,354 per year, or $42 per hour.

IT Support Manager

Prince Industries LLC

Carol Stream, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Summary
The IT Support Manager is responsible for overseeing the day-to-day operation, support, maintenance, and continuous improvement of the organization's IT infrastructure. This role combines leadership, vendor management, and hands-on technical expertise across desktop, server, network, and cloud environments. The IT Support Manager serves as the primary liaison for the organization's Managed Service Provider (MSP), ensuring service quality, accountability, and alignment with business objectives while also providing direct technical support and developing tools, automation, and processes that enhance operational efficiency.
Key Responsibilities
IT Operations & Support
  • Provide hands-on support and troubleshooting for desktops, laptops, mobile devices, printers, and peripheral equipment.
  • Administer and support Windows and/or Linux server environments, including installation, maintenance, monitoring, patching, and performance optimization.
  • Manage and troubleshoot network infrastructure including switches, routers, firewalls, wireless networks, VPNs, and internet connectivity.
  • Lead resolution of complex technical incidents and serve as the escalation point for critical issues.
  • Ensure high availability, reliability, and security of IT systems and services.
  • Maintain documentation for infrastructure, procedures, configurations, and support processes.

Managed Service Provider (MSP) Management
  • Act as the primary point of contact for third-party MSP partners.
  • Monitor MSP performance against established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Coordinate support activities between internal stakeholders and external service providers.
  • Review service reports, identify areas for improvement, and drive corrective actions.
  • Ensure MSP resources align with organizational priorities, security standards, and compliance requirements.

Infrastructure Management
  • Oversee the administration of Active Directory, Microsoft 365, cloud services, email systems, and identity management platforms.
  • Manage backup, disaster recovery, business continuity, and cybersecurity initiatives.
  • Plan infrastructure upgrades, migrations, and technology refresh projects.
  • Monitor system performance, capacity, and resource utilization to proactively address issues.

Automation & Tool Development
  • Design, develop, and maintain tools, scripts, and automation solutions to improve IT operations and user experience.
  • Automate routine administrative tasks, monitoring, reporting, software deployment, and system maintenance processes.
  • Develop dashboards and reporting solutions to provide visibility into system health, support metrics, and operational performance.
  • Evaluate emerging technologies and recommend solutions that enhance efficiency, security, and scalability.
  • Support integration efforts between business applications and infrastructure platforms.

Leadership & Continuous Improvement
  • Establish and maintain IT support processes based on industry best practices.
  • Develop service improvement initiatives focused on reducing downtime and increasing customer satisfaction.
  • Collaborate with business stakeholders to understand operational needs and technology requirements.
  • Manage IT assets, licensing, inventory, and lifecycle planning.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
  • 5+ years of progressive IT support and infrastructure experience.
  • 2+ years of experience managing vendors, MSPs, or outsourced IT service providers.
  • Strong hands-on experience supporting:
    • Windows desktop environments
    • Windows Server and/or Linux servers
    • Active Directory and Microsoft 365
    • Network infrastructure including switches, routers, firewalls, and wireless technologies
  • Experience with PowerShell, Python, or other scripting/automation tools.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication, documentation, and customer service skills.

Preferred Qualifications
  • Experience with Azure, AWS, or hybrid cloud environments.
  • ITIL, Microsoft, Cisco, or CompTIA certifications.
  • Experience with RMM, ticketing, monitoring, and endpoint management platforms.
  • Familiarity with cybersecurity frameworks and compliance requirements.
  • Experience developing custom support tools, automation workflows, or internal applications.

Key Competencies
  • Technical Leadership
  • Vendor & MSP Management
  • Infrastructure Administration
  • Network Troubleshooting
  • Automation & Process Improvement
  • Project Management
  • Customer Service Excellence
  • Strategic Planning
  • Problem Solving & Decision Making

Success Metrics
  • Achievement of IT service availability targets.
  • MSP performance meeting or exceeding SLA requirements.
  • Reduction in support ticket resolution times.
  • Increased automation of recurring IT tasks.
  • Improved end-user satisfaction scores.
  • Successful delivery of infrastructure and technology improvement projects.

Benefits
  • Paid vacation and holidays
  • Medical, Dental, & Vision Plans
  • Short and Long Term Disability Plans
  • 401(k) Retirement Plan with strong employer match
  • Company paid life insurance & AD&D
  • Partial tuition reimbursement for job relation classes
  • PPE reimbursement
  • Your specific benefits package will depend on your position, location, and years of service with Prince.

Due to ITAR regulations, only U.S. persons-defined as U.S. citizens, lawful permanent residents (Green Card holders), and U.S. nationals-are eligible for this position.
*We are an Equal Employment Opportunity ("EEO") Employer. Applicants can learn more about Prince's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster ( )
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