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It Support Level 1 Jobs in Nevada (NOW HIRING)

MY WIRELESS

IT Specialist

Las Vegas, NV

$13 - $18/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...

My Wireless

IT Specialist

Las Vegas, NV · On-site

$13 - $18/hr

Position Summary The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This ...

Northern Nevada HOPES

IT Support Tech

Reno, NV · On-site

$25.30 - $31.62/hr

Join one of Northern Nevada's Best Places to Work - Northern Nevada HOPES! The IT Support ... service level targets. * Escalate unresolved issues to infrastructure and security staff with ...

AGS

IT Support Manager

Las Vegas, NV · On-site

Lead the local team: coach, mentor, and performance-manage IT Support technicians in Las Vegas; set goals, run playbooks, and foster a "one team" culture with global peers. * Run world-class Service ...

Astound Group LLC

IT Support

Las Vegas, NV · On-site

$20.25 - $27.75/hr

JOB SUMMARY: IT Support is responsible for monitoring the IT Helpdesk and addressing the issues in order of priority. They will also assist in the handling of day-to-day operations of the department ...

Jerritt Canyon

IT Support Specialist

Elko, NV · On-site

The above duties and responsibilities are representative of the nature and level of work assigned ... IT support, system administration, or network administration.Experience in mining or heavy ...

Jerritt Canyon

IT Support Specialist

Elko, NV · On-site

Collaborate with internal teams to support operational needs and continuous improvement of IT services. The above duties and responsibilities are representative of the nature and level of work ...

Jerritt Canyon Gold

IT Support Specialist

Elko, NV · On-site

Collaborate with internal teams to support operational needs and continuous improvement of IT services. The above duties and responsibilities are representative of the nature and level of work ...

Golden Nugget

IT Support Technician

Laughlin, NV · On-site

$19.75 - $27/hr

Provide first-level support for all systems, software, and hardware * Use problem management ... At least one year in a technical support role preferred * Minimum age requirement is 21 What we ...

Infojini Inc

IT Support

Las Vegas, NV

$20.50 - $28.25/hr

Provide support assistance with technical problem solving, equipment deployment, hardware and ... Additional Information All your information will be kept confidential according to EEO guidelines.

Elemental Brands

IT Support Specialist

Reno, NV

One (1) to three (3) years of proven experience in an IT Helpdesk, Desktop Support, or similar technical support role * Comprehensive working knowledge and administrative experience with both macOS ...

Elemental LED, Inc.

IT Support Specialist

Reno, NV

One (1) to three (3) years of proven experience in an IT Helpdesk, Desktop Support, or similar technical support role * Comprehensive working knowledge and administrative experience with both macOS ...

Elemental Brands

IT Support Specialist

Reno, NV · On-site

One (1) to three (3) years of proven experience in an IT Helpdesk, Desktop Support, or similar technical support role * Comprehensive working knowledge and administrative experience with both macOS ...

The Siegel Group

IT Support Specialist

Las Vegas, NV · On-site

Information Technology Support Specialist - TSG The Siegel Group (TSG) is a seasoned real estate ... This is a critical position that requires interaction with internal customers, Senior level ...

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All JobsIt Support Level 1 JobsIt Support Level 1 Jobs in Nevada

It Support Level 1 information

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How much do it support level 1 jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for it support level 1 in Nevada is $25.53, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $28.89 per hour, depending on experience, location, and employer.

What is an IT Support Level 1?

An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.

What are the typical daily responsibilities of an IT Support Level 1?

An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

What are the key skills and qualifications needed to thrive in the IT Support Level 1 position?

To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.

Is IT support a good entry-level job?

IT Support Level 1 is commonly considered a good entry-level position in the tech industry, as it provides foundational skills in troubleshooting, customer service, and technical tools like ticketing systems. It often requires minimal prior experience and can serve as a stepping stone to higher IT roles or certifications such as CompTIA A+.

What are the easiest entry-level IT Support Level 1 jobs?

Entry-level IT Support Level 1 jobs typically involve basic troubleshooting, hardware setup, and user support, often requiring minimal prior experience. These roles usually require foundational knowledge of operating systems, common software, and basic networking, with certifications like CompTIA A+ being beneficial. They are suitable for individuals starting a career in IT and often offer on-the-job training.

What does level 1 IT support do?

Level 1 IT support involves handling basic technical issues, such as troubleshooting hardware and software problems, resetting passwords, and providing general user assistance. Support staff typically use remote tools and ticketing systems to resolve common issues quickly and escalate more complex problems to higher support levels.

What are the most commonly searched types of It Support Level 1 jobs in Nevada?

The most popular types of It Support Level 1 jobs in Nevada are:

What are popular job titles related to It Support Level 1 jobs in Nevada?

For It Support Level 1 jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching It Support Level 1 jobs in Nevada look for?

The top searched job categories for It Support Level 1 jobs in Nevada are:

It Support Level 1 jobs near you
Infographic showing various It Support Level 1 job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $53,097 per year, or $25.5 per hour.

IT Specialist

Las Vegas, NV

MY WIRELESS
Wireless Telecommunications Carriers • 501 - 1,000 employees

2.5

Company rating: 2.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Learn more about MY WIRELESSexternal

$13 - $18/hr

Full-time

Re-posted 5 days ago

Job description

Position Summary

The IT Support Specialist I – Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.

Essential Job Duties and ResponsibilitiesLevel 1 Ticket Support & Issue Triage (Primary Responsibility)
  • Serve as the first point of contact for IT support tickets submitted by retail locations.
  • Perform Level 1 troubleshooting using documented procedures, knowledge base articles, and checklists.
  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system.
  • Identify when issues exceed Level 1 scope and escalate appropriately.
  • Follow defined SLAs, escalation paths, and prioritization guidelines.
Assisted Level 2 Support (Under IT Manager Oversight)
  • Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff.
  • Support diagnostics and remediation efforts for more complex issues after initial triage.
  • Perform tasks such as testing, validation, documentation, or implementation support without independent ownership.
  • Use Level 2 exposure as a learning opportunity to build technical skills.
Project Support & Implementation Assistance
  • Participate in IT projects such as system rollouts, upgrades, store openings, or equipment refreshes under IT Manager direction.
  • Assist with project-related tasks including preparation, deployment support, testing, and documentation.
  • Follow established project plans, timelines, and change management processes.
  • Does not act as a project owner or lead.
Hardware & Peripheral Support (Level 1 / Assisted Level 2)
  • Perform basic troubleshooting and setup for store hardware and peripherals.
  • Assist with hardware replacement and deployment using predefined configurations.
  • Support higher-level hardware troubleshooting only with supervision.
Network & Internet Support (Basic / Assisted)
  • Perform basic connectivity checks and validation steps.
  • Assist with ISP or aggregator ticket coordination.
  • Support additional diagnostics or remediation steps as directed.
  • No independent network configuration authority.
UCaaS / VoIP, Printer & CCTV Support (Level 1 / Assisted)
  • Perform basic troubleshooting and verification steps.
  • Assist with provisioning, replacements, or testing as directed.
  • Escalate complex issues or perform assisted troubleshooting with oversight.
System Access & User Support
  • Handle basic access requests such as password resets and access verification.
  • Assist with access provisioning tasks with proper approvals.
  • Support audits or access reviews as requested.
  • High school diploma or equivalent required
  • IT coursework, certification, or training preferred

Experience:

  • 0–1 years of IT support or helpdesk experience preferred

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