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It Support Lab Jobs in Florida (NOW HIRING)

Cherrylake, Inc.

IT Support Specliast

Groveland, FL · On-site

IT SUPPORT SPECIALIST JOB SUMMARY The IT Support Specialist role will be responsible for interfacing and fielding end user requests. They will be the first contact for end users in relation to the ...

SpaceX

IT Support Technician

Cape Canaveral, FL

$18.25 - $25/hr

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT support technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in ...

E Logic

IT Support Lead

Tampa, FL · On-site

$19.50 - $26.75/hr

Position Overview E-Logic, Inc. is seeking a highly motivated IT Support Lead to provide comprehensive information technology support services for the Military & Family Readiness Center (M&FRC) at ...

Careerxchange

IT Support Specialist

Doral, FL · On-site

Position: IT Support Specialist Location : Miami, FL 33172 (Onsite) Job Type: Full-Time Schedule: Wednesday - Saturday (12 hour shifts) Job Summary Our client is a global telecommunications company ...

Vets Hired

Manager of IT Support

Daytona Beach, FL · On-site

Job Summary The Manager of IT Support leads the desktop support team and oversees daily IT support operations to ensure reliable technology services across the organization. This role manages ...

Vets Hired

Manager of IT Support

Daytona Beach, FL · On-site

Job Summary The Manager of IT Support leads the desktop support team and oversees daily IT support operations to ensure reliable technology services across the organization. This role manages ...

ProTek IT Solutions

Be Seen First

Mid-Level IT Support Technician

Clearwater, FL · On-site

$60K - $80K/yr

IT Managed Service Provider seeking skilled Help Desk/Mid-Level IT Support Technician. Our clients are small--to medium-sized businesses throughout the US. Some on-site client visits are occasionally ...

Binderholz

IT Support Specialist

Live Oak, FL · On-site

The IT Support Specialist is responsible for all IT-relevant issues at our new production site in Live Oak, FL. This role acts primarily as a point of contact for employees in all IT-related topics ...

Cumming Group

IT Support Technician

Miami, FL · On-site

$22.93 - $29.06/hr

The IT Support Technician is the initial support level responsible for internal technical support for computer workstation hardware, operating system, software, network, printing, and Internet access ...

Cumming Group

IT Support Technician

Miami, FL

$22.93 - $29.06/hr

The IT Support Technician is the initial support level responsible for internal technical support for computer workstation hardware, operating system, software, network, printing, and Internet access ...

Exactech

IT Support Engineer

Gainesville, FL

... IT support operations. * Act as the primary escalation point for complex, high-impact, or recurring technical issues. * Perform root cause analysis and implement long-term solutions to prevent ...

Parsons Corporation

IT Support Tech

Miami, FL · On-site

$22.93 - $40.14/hr

Parsons is looking for an amazingly talented IT Support Technician to join our team! In this role you will get to support the Project Manager on various IT projects that enhance the fabric of our ...

SpaceX

IT Support Technician

Cape Canaveral, FL · On-site

$18.25 - $25/hr

Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT suppor ...

Parsons

IT Support Tech

Miami, FL

$22.93 - $40.14/hr

Parsons is looking for an amazingly talented IT Support Technician to join our team! In this role you will get to support the Project Manager on various IT projects that enhance the fabric of our ...

Pomeroy

IT Support Specialist

Tallahassee, FL · On-site

IT Specialist Purpose: Deliver world class IT service and support to the employees independent of region, country, or site. Ensure end user satisfaction and business operation by delivering full, end ...

WheelHouse IT

IT Support Escalation

Orlando, FL · On-site

$48K - $55K/yr

Provide IT support relating to issues with internal systems and network infrastructure. * Support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc.

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All JobsIt Support Lab JobsIt Support Lab Jobs in Florida

It Support Lab information

What is an IT Support Lab?

An IT Support Lab is a dedicated environment where IT support professionals and trainees can practice troubleshooting, repairing, and maintaining computer systems and networks. These labs often simulate real-world technical issues, allowing users to gain hands-on experience in diagnosing and resolving problems. IT Support Labs may be physical spaces with hardware and software setups or virtual labs accessible online. They are essential for skill development in areas like system administration, network configuration, and user support.

What are some common challenges IT Support Lab professionals face when troubleshooting hardware and software issues?

IT Support Lab professionals often encounter challenges such as diagnosing complex technical problems under time constraints, managing multiple support tickets simultaneously, and keeping up with rapidly evolving technology. They may also face difficulties communicating technical information to users with varying levels of technical knowledge. Successfully overcoming these challenges requires strong analytical skills, effective time management, and the ability to collaborate closely with both end-users and other IT team members.

What are the key skills and qualifications needed to thrive as an IT Support Lab technician, and why are they important?

To thrive as an IT Support Lab Technician, you need a solid understanding of computer hardware, networking, troubleshooting, and a relevant IT-related degree or certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with operating systems, ticketing systems, remote support tools, and basic scripting is typically required. Strong problem-solving abilities, patience, and effective communication skills help in resolving technical issues and assisting users. These skills and qualities are crucial for ensuring efficient lab operations, minimizing downtime, and providing reliable technical support.

What is the difference between It Support Lab vs Help Desk Technician?

AspectIt Support LabHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-Support Center Analyst
Work EnvironmentLab setting, testing hardware/softwareHelp desk, remote or on-site support
Industry UsageIT support, testing, and trainingCustomer support, troubleshooting
Job FocusHands-on testing, lab setupIssue resolution, user assistance

While both roles involve IT support skills and certifications like CompTIA A+, the It Support Lab focuses on testing, training, and lab environment activities, whereas Help Desk Technicians primarily handle end-user support and troubleshooting. The roles complement each other but serve different functions within IT support operations.

What cities in Florida are hiring for It Support Lab jobs?

Cities in Florida with the most It Support Lab job openings:

IT Support Specialist

Fort Lauderdale, FL • On-site

The Pharmacy Hub
Online Shopping and Mail-Order Houses • 11 - 50 employees
Learn more about The Pharmacy Hubexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Provide desktop and end-user technical support to employees across the company.

  • Troubleshoot hardware, software, printer, and network/connectivity issues.

  • Set up, deploy, and maintain IT equipment and inventory, including onboarding and offboarding processes.

Job description

About Us
At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.
About Us
At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.
Position Summary
The Pharmacy Hub is looking for an IT Support Specialist to join our IT team and provide hands-on desktop and end-user technical support across our Davie and Miami Gardens locations. This person will provide IT desktop support, troubleshoot hardware, software, printer, and connectivity issues, assist with employee onboarding and offboarding, and help maintain IT equipment and inventory. They will work closely with the IT team and employees across the company.
This is a new headcount position. Our IT support team has decreased from five employees to two, leaving no coverage for illness, vacation, or unexpected absences. We are hiring two additional IT Support Specialists to restore adequate coverage, maintain business continuity, and avoid service disruptions.
This position reports to the IT Manager.
Core Responsibilities
Desktop & End-User Support (~30%)
  • Provide general desktop and end-user technical support to employees across the company
  • Troubleshoot hardware, software, printer, and network/connectivity issues
  • Assist with employee onboarding and offboarding, including setting up user accounts, computers, and other IT equipment
IT Equipment & Inventory Management (~45%)
  • Set up, deploy, and track company laptops, headsets, and other IT equipment
  • Maintain accurate IT equipment and inventory records across both the Davie and Miami Gardens locations
  • Ensure equipment is properly maintained, accounted for, and ready for new hires
Support Ticket Management (~15%)
  • Respond to and resolve support tickets through the company's ticketing system
  • Prioritize multiple concurrent requests and escalate issues appropriately when needed
Documentation (~10%)
  • Document troubleshooting steps, resolutions, and recurring issues
  • Maintain clear, up-to-date records to support knowledge sharing across the IT team
Qualifications
Required
  • 2+ years of experience in desktop support, help desk, or a similar IT role
  • Associate degree in Information Technology or equivalent experience
  • Knowledge of common business applications
  • Experience troubleshooting hardware, software, printers, and basic network connectivity
  • Experience setting up user accounts, computers, and other IT equipment
  • Familiarity with ticketing systems and remote-support tools
  • Basic understanding of TCP/IP, Wi-Fi, DNS, and network troubleshooting
  • Strong communication, customer-service, and problem-solving skills
  • Ability to prioritize multiple requests and work independently
  • Ability to lift and move computer equipment as needed

Preferred
  • Bachelor's degree in Computer Science
  • 3+ years of experience in IT
  • Experience with Google Workspace
  • Okta experience
  • Experience with cloud-based applications
  • Experience with remote-support platforms (e.g., NinjaOne)
Core Competencies
  • Dependable, hands-on, and organized
  • Comfortable working in a fast-paced pharmaceutical fulfillment environment
  • Proactive, patient, and service-oriented
  • Communicates clearly with both technical and nontechnical employees
  • Takes ownership of problems rather than passing them along
  • Manages competing priorities calmly under pressure
  • Documents work thoroughly and consistently
  • Knows when to escalate an issue
Work Environment
This is a 100% on-site role split across The Pharmacy Hub's Davie and Miami Gardens, Florida locations, Monday-Friday, 9:00 AM-6:00 PM. The pace is driven by day-to-day support ticket volume, onboarding and offboarding timelines, and the operational needs of a fast-paced pharmaceutical fulfillment environment. This role works closely with the IT team and with employees across the company, and may require travel between the two office locations. Candidate should be open scheduled.
Physical Requirements
The physical and mental demands described are representative of those an employee must meet to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to lift and move computer equipment as needed
  • Extended periods of computer use for ticket resolution, remote support, and documentation
  • Close visual acuity required for troubleshooting hardware and software issues
  • Clear verbal and written communication required across in-person and written formats with technical and nontechnical employees
  • Role requires on-site presence at both the Davie and Miami Gardens locations; ability to travel between locations as needed
At-Will Employment
Employment is at will and may be terminated at any time, with or without cause or notice, in accordance with applicable law.
Pay Range
$49,000-$62,000 USD
Benefits:
  • 401(k) with up to 4% matching
  • Medical, dental, vision and life insurance
  • Paid time off that grows with your tenure
Core Values
The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.
  • Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs
  • Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes
  • Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.
You will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services
At The Pharmacy Hub, we don't just offer jobs-we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success.
If you're ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.
The Pharmacy Hub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the hiring process are encouraged to indicate this in their application.
The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions. Additional pre-employment screenings may apply depending on the role.

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