IT Service Desk Manager
Chapel Hill, NC · On-site
Supervise, mentor, and train helpdesk technicians and support analysts. Schedule shifts to ... IT Service Desk or Help Desk team. * Strong Microsoft 365 and Windows troubleshooting experience.
IT Service Desk Manager
Chapel Hill, NC · On-site
Supervise, mentor, and train helpdesk technicians and support analysts. Schedule shifts to ... IT Service Desk or Help Desk team. * Strong Microsoft 365 and Windows troubleshooting experience.
Supervise, mentor, and train helpdesk technicians and support analysts. Schedule shifts to ... IT Service Desk or Help Desk team. * Strong Microsoft 365 and Windows troubleshooting experience.
Supervise, mentor, and train helpdesk technicians and support analysts. Schedule shifts to ... IT Service Desk or Help Desk team. * Strong Microsoft 365 and Windows troubleshooting experience.
IT Service Desk Manager
Chapel Hill, NC · On-site
Supervise, mentor, and train helpdesk technicians and support analysts. Schedule shifts to ... IT Service Desk or Help Desk team. * Strong Microsoft 365 and Windows troubleshooting experience.
New
Quick apply
IT Service Desk Manager
Chapel Hill, NC · On-site
Supervise, mentor, and train helpdesk technicians and support analysts. Schedule shifts to ... IT Service Desk or Help Desk team. * Strong Microsoft 365 and Windows troubleshooting experience.
New
IT Service Desk lead
Durham, NC · On-site
IT Service Desk Lead Solid knowledge and experience with browser based applications. Experience ... Experience implementing and managing a help desk operation.
IT Service Desk lead
Durham, NC · On-site
IT Service Desk Lead Solid knowledge and experience with browser based applications. Experience ... Experience implementing and managing a help desk operation.
... in a Service Desk, Help Desk, Desktop Support, or similar IT support role. * CompTIA A+ certification required. * ITIL 4 Foundation certification preferred. * Microsoft certifications or MCSE ...
... in a Service Desk, Help Desk, Desktop Support, or similar IT support role. * CompTIA A+ certification required. * ITIL 4 Foundation certification preferred. * Microsoft certifications or MCSE ...
IT Helpdesk Technician
Chapel Hill, NC · On-site
... in a Service Desk, Help Desk, Desktop Support, or similar IT support role. * CompTIA A+ certification required. * ITIL 4 Foundation certification preferred. * Microsoft certifications or MCSE ...
New
Quick apply
IT Helpdesk Technician
Chapel Hill, NC · On-site
... in a Service Desk, Help Desk, Desktop Support, or similar IT support role. * CompTIA A+ certification required. * ITIL 4 Foundation certification preferred. * Microsoft certifications or MCSE ...
New
Service Desk Analyst
Raleigh, NC · On-site
$20 - $27.25/hr
Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service orientation with excellent verbal and ...
Service Desk Analyst
Raleigh, NC · On-site
$20 - $27.25/hr
Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service orientation with excellent verbal and ...
Service Desk Analyst
Raleigh, NC · On-site
$18.25 - $25/hr
... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ... orientation with excellent verbal and written communication skills. * Basic understanding of:
Service Desk Analyst
Raleigh, NC · On-site
$18.25 - $25/hr
... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ... orientation with excellent verbal and written communication skills. * Basic understanding of:
Service Desk Consultant/Lead
Raleigh, NC · On-site
This role involves leading a team of support analysts, optimizing IT support processes, and ... Service Desk Management: * Oversee day-to-day IT support operations, ensuring timely resolution of ...
Service Desk Consultant/Lead
Raleigh, NC · On-site
This role involves leading a team of support analysts, optimizing IT support processes, and ... Service Desk Management: * Oversee day-to-day IT support operations, ensuring timely resolution of ...
Help Desk Analyst
Durham, NC · On-site
$19.75 - $27/hr
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... This is an Application/Production Support position where the selected candidate will support the NC ...
Help Desk Analyst
Durham, NC · On-site
$19.75 - $27/hr
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... This is an Application/Production Support position where the selected candidate will support the NC ...
Program/Program Office/Agency IT Help Desk Technician - Level 1SkillBridgeFellow Service All ... The fellowship focuses on foundational IT support operations, customer service, ticket management ...
Program/Program Office/Agency IT Help Desk Technician - Level 1SkillBridgeFellow Service All ... The fellowship focuses on foundational IT support operations, customer service, ticket management ...
IT Help Desk Engineer
Raleigh, NC · On-site
$40K - $45K/yr
IT Help Desk Engineer CSP, Inc. is a leading Managed Services & IT Solutions Provider in North ... Services Provider (MSP) * Experience supporting cloud technologies (Microsoft Azure, M365, AWS, etc.
Quick apply
IT Help Desk Engineer
Raleigh, NC · On-site
$40K - $45K/yr
IT Help Desk Engineer CSP, Inc. is a leading Managed Services & IT Solutions Provider in North ... Services Provider (MSP) * Experience supporting cloud technologies (Microsoft Azure, M365, AWS, etc.
Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...
Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...
Program/Program Office/Agency IT Help Desk Technician - Level 1 SkillBridge Fellow Service All ... The fellowship focuses on foundational IT support operations, customer service, ticket management ...
Program/Program Office/Agency IT Help Desk Technician - Level 1 SkillBridge Fellow Service All ... The fellowship focuses on foundational IT support operations, customer service, ticket management ...
Monitor the service desk queue to maintain response and resolution time SLAs. * Generate reports on ... Contribute to the development of a knowledge base to empower end-users with self-help resources.
Monitor the service desk queue to maintain response and resolution time SLAs. * Generate reports on ... Contribute to the development of a knowledge base to empower end-users with self-help resources.
IT Support Specialist
Durham, NC · On-site
$46K - $87K/yr
Monitor the service desk queue to maintain response and resolution time SLAs. * Generate reports on ... Contribute to the development of a knowledge base to empower end-users with self-help resources.
IT Support Specialist
Durham, NC · On-site
$46K - $87K/yr
Monitor the service desk queue to maintain response and resolution time SLAs. * Generate reports on ... Contribute to the development of a knowledge base to empower end-users with self-help resources.
Help Desk Team Lead
Durham, NC · On-site
Summary Operating Title Help Desk Team Lead Long Classification Title Information Technologist III ... IT support and service to staff, faculty, and students throughout the University System of New ...
Help Desk Team Lead
Durham, NC · On-site
Summary Operating Title Help Desk Team Lead Long Classification Title Information Technologist III ... IT support and service to staff, faculty, and students throughout the University System of New ...
Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All ... services. The department provides technical support, enterprise systems administration ...
Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All ... services. The department provides technical support, enterprise systems administration ...
Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All ... services. The department provides technical support, enterprise systems administration ...
Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All ... services. The department provides technical support, enterprise systems administration ...
IT Manager - Service Desk
Durham, NC · On-site
The DHTS Service Desk Team provides 24/7 support for Duke Health System customers. This team has the day-to-day responsibilities for providing IT support services to approximately 60,000 customers.
IT Manager - Service Desk
Durham, NC · On-site
The DHTS Service Desk Team provides 24/7 support for Duke Health System customers. This team has the day-to-day responsibilities for providing IT support services to approximately 60,000 customers.
It Support Help Desk Service Desk information
See Raleigh, NC salary details
$12.38 - $14.25
2% of jobs
$14.25 - $16.12
6% of jobs
$16.12 - $17.99
12% of jobs
$18.52 is the 25th percentile. Wages below this are outliers.
$17.99 - $19.86
17% of jobs
The median wage is $21.36 / hr.
$19.86 - $21.73
16% of jobs
$21.73 - $23.60
16% of jobs
$24.54 is the 75th percentile. Wages above this are outliers.
$23.60 - $25.47
12% of jobs
$25.47 - $27.34
7% of jobs
$27.34 - $29.21
6% of jobs
$29.21 - $31.08
3% of jobs
$31.08 - $32.95
2% of jobs
$12
$22
$32
How much do it support help desk service desk jobs pay per hour?
As of Sep 11, 2026, the average hourly pay for it support help desk service desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.
IT Service Desk Manager
Chapel Hill, NC • On-site
Rimkus
• Business Management Consulting • 1 - 5K employees1,001 - 5,000 employees
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
Job description
Join Rimkus and unlock your potential with endless opportunities for growth, learning, and making a difference!
Rimkus is a worldwide leader in Engineering and Technical Consulting. Rimkus experts specialize in building envelope, engineering, forensic consulting, dispute resolution, construction management services, and solutions built for the environment.
NOW IS THE TIME to join this growing and stable company!
A Service Desk Manager at Rimkus leads the technical support team to provide responsive, high-quality assistance for engineers, forensic consultants, and corporate staff across multiple locations. The Service Desk Manager oversees daily support operations and manages service level agreements (SLAs). You will ensure that internal users receive fast and reliable resolution for hardware, software, and network issues. This role combines team leadership, process improvement, and hands-on technical escalation management.
Key Responsibilities:
Requirements
Benefits
Rimkus is a worldwide leader in Engineering and Technical Consulting. Rimkus experts specialize in building envelope, engineering, forensic consulting, dispute resolution, construction management services, and solutions built for the environment.
NOW IS THE TIME to join this growing and stable company!
A Service Desk Manager at Rimkus leads the technical support team to provide responsive, high-quality assistance for engineers, forensic consultants, and corporate staff across multiple locations. The Service Desk Manager oversees daily support operations and manages service level agreements (SLAs). You will ensure that internal users receive fast and reliable resolution for hardware, software, and network issues. This role combines team leadership, process improvement, and hands-on technical escalation management.
Key Responsibilities:
- Establish, document, and implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
- Work with the service desk team to promote excellent customer service, effective response times and provide expert insights into general support issues. Enforce quality of service guidelines for customer interactions, completing services, and overall customer satisfaction.
- Gather and analyze metrics to benchmark the service desk workload/performance and identify trends required to devise preventative solutions, process improvements, schedules, after hour support, ticket management and call/event escalation.
- Mentor and train Service Desk team to ensure that internal customer needs are addressed in a timely fashion.
- Seek innovative and creative solutions to complex technical/business problems within a logical, rigorous, and analytical framework.
- Work to screen and recruit qualified applicants and participate in the interview process.
- Supervise, mentor, and train helpdesk technicians and support analysts. Schedule shifts to guarantee continuous support coverage.
- Oversee the ticketing queue. Monitor response times, assign tasks, and act as the main escalation point for complex technical problems.
- Track key performance indicators (KPIs). Report daily metrics and service trends to IT leadership.
- Develop and enforce helpdesk policies, procedures, and best practices. Update knowledge management tools and self-service resources to reduce recurring incidents.
- Ensure seamless remote and office IT support for a mobile consulting workforce. Evaluate, recommend, and implement new helpdesk tools or remote-control software. The Service Desk Manager is responsible for providing oversight to both local and remote technicians/analysts on a day-to-day basis, ensuring appropriate support service levels are met and providing hands-on technical and analytical support resolving service desk tickets as needed.
Requirements
- 7+ years of progressive IT experience.
- 3+ years managing or leading an IT Service Desk or Help Desk team.
- Strong Microsoft 365 and Windows troubleshooting experience.
- Experience with Active Directory/Entra ID and endpoint support.
- Experience with ITSM/ticketing platforms and ITIL practices.
- Strong understanding of SLAs, KPIs, incident management, and escalations.
- Proven experience coaching and developing technical support teams.
- Excellent communication, customer service, organization, and problem-solving skills.
- Experience supporting multiple offices or locations is preferred.
- Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience.
- ITIL certification and Microsoft certifications are considered assets.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
About Rimkus
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
1,001 - 5,000 Employees
Headquarters location
Houston, TX, US
Year founded
1983