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It Support Dispatcher Jobs in Rio Rancho, NM (NOW HIRING)

University of New Mexico

IT Support Tech 2

Albuquerque, NM · On-site

$20.75 - $28.50/hr

... supporting and maintaining systems used to manage sensitive information. Write and maintain user ... Serves as team member on technology projects with moderate scope and impact, providing some ...

University of New Mexico

IT Support Tech 2

Albuquerque, NM · On-site

$20.75 - $28.50/hr

... supporting and maintaining systems used to manage sensitive information. Write and maintain user ... Serves as team member on technology projects with moderate scope and impact, providing some ...

Amazon

IT Support Engineer II, OTS

Albuquerque, NM · On-site

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

Techmate

Be Seen First

On Demand IT Support - Freelance/Consultant

Albuquerque, NM · On-site

$45/hr

We are seeking freelancers/consultants for on site IT Support in the Albuquerque, NM area to join our team! As a team member, you will assist our clients with resolving a range of computer-related ...

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All JobsIt Support Dispatcher JobsIt Support Dispatcher Jobs in Rio Rancho, NM

It Support Dispatcher information

See Rio Rancho, NM salary details

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How much do it support dispatcher jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for it support dispatcher in Rio Rancho, NM is $20.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.40 per hour, depending on experience, location, and employer.

What does an IT Support Dispatcher do?

An IT Support Dispatcher is responsible for coordinating and assigning technical support requests within an organization. They act as the first point of contact for users experiencing IT issues, gathering information, and prioritizing service tickets based on urgency. The dispatcher then routes these tickets to the appropriate IT technicians or support teams, ensuring efficient and timely resolution. They may also track the progress of open tickets, communicate status updates to users, and maintain records of IT incidents.

How does an IT Support Dispatcher typically coordinate with technical teams during high-priority incidents?

An IT Support Dispatcher plays a crucial role in managing high-priority incidents by efficiently triaging incoming requests and assigning them to the appropriate technical teams based on expertise and availability. They maintain clear communication between users and technicians, ensuring that updates and escalations are handled promptly. During critical situations, Dispatchers often facilitate conference calls, track incident progress, and help prioritize responses to minimize downtime. This collaborative approach ensures that issues are resolved quickly and that all stakeholders remain informed throughout the process.

What are the key skills and qualifications needed to thrive as an IT Support Dispatcher, and why are they important?

To thrive as an IT Support Dispatcher, you need strong organizational abilities, technical troubleshooting knowledge, and familiarity with IT service management, often supported by relevant certifications like CompTIA A+ or ITIL Foundation. Proficiency with ticketing systems, remote support tools, and communication platforms is typically required. Excellent multitasking, customer service, and problem-solving skills help you efficiently prioritize and coordinate support requests. These skills ensure rapid response to IT issues, effective communication between users and technical teams, and smooth operations within IT support environments.

What is the difference between It Support Dispatcher vs Help Desk Technician?

AspectIt Support DispatcherHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentDispatching support requests, coordinating techniciansProviding direct user support, troubleshooting issues
Employer & Industry UsageIT service providers, large organizationsCorporate IT departments, MSPs

While both roles involve supporting IT users, an It Support Dispatcher primarily manages and routes support requests to technicians, focusing on coordination. In contrast, a Help Desk Technician directly interacts with users to troubleshoot and resolve issues. The roles often overlap in certifications and work environment, but their core responsibilities differ in scope and daily tasks.

IT Support Tech 2

Albuquerque, NM • On-site

University of New Mexico
See more jobs at University of New Mexicoexternal

$20.75 - $28.50/hr

Full-time

Posted 25 days ago

University Of New Mexico rating

8.0

Company rating: 8.0 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

Job description

The Center for Development and Disability (CDD), established in 1990, is New Mexico's University Center for Excellence in Developmental Disabilities Education, Research and Service. These centers, authorized by the Developmental Disabilities Assistance and Bill of Rights Act, build the capacities of states and communities to respond to the needs of individuals with developmental disabilities and their families. 

The CDD is seeking a skilled professional to provide user support for all divisions and programs within the Center. This position will join the Technology Services team to implement the latest Windows based technologies and will require strong technical, communication, and organizational skills with an emphasis on excellent customer service. 

The successful candidate will:

  Provide general problem solving and user support for all programs and divisions at the CDD, including but not limited to support for client operating systems, applications, and video conferencing.

  Adhere to applicable laws and policies related to implementing, supporting and maintaining systems used to manage sensitive information.

  Write and maintain user instructions and technical documentation.

  Maintain systems and support models for a wide variety of services based on the Windows platform.

  Audit conferencing and video recording equipment to maintain a high-quality user experience.

  Maintain applicable records including user lists, user accounts and security, software license and equipment inventory.

  Maintain knowledge of current technological developments/trends in area of expertise.

  Serves as team member on technology projects with moderate scope and impact, providing some direction and integration of staff work.

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