ZipRecruiter

Log In

1

It Support Dispatcher Jobs in Rio Rancho, NM (NOW HIRING)

Rocket Lab Corporation

Lead, IT Support

Albuquerque, NM · On-site

Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment, but who also thrive under the challenge of supporting all our proprietary systems and people, from ...

Rocket Lab Corporation

Lead, IT Support

Albuquerque, NM · On-site

Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment, but who also thrive under the challenge of supporting all our proprietary systems and people, from ...

T2S Solutions

IT Support Specialist

Albuquerque, NM · On-site

Summary T2S Solutions is seeking to hire an IT Support Specialist (1TS) in support of the Joint Navigation Warfare Center (JNWC). The JNWC is chartered to enable positioning, navigation and timing ...

T2s, Llc

IT Support Specialist

Albuquerque, NM · On-site

Summary T2S Solutions is seeking to hire a IT Support Specialist (1TS) in support of the Joint Navigation Warfare Center (JNWC). The JNWC is chartered to enable positioning, navigation and timing ...

University of New Mexico

IT Support Tech 1

Albuquerque, NM

$20.75 - $28.50/hr

Thisentry-level position is designed for individuals looking to start their careerin IT support, with a primary focus on phone-based assistance and self-servicesupport. UNM IT is a criticalarea that ...

University of New Mexico

IT Support Tech 1

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Thisentry-level position is designed for individuals looking to start their careerin IT support, with a primary focus on phone-based assistance and self-servicesupport. UNM IT is a criticalarea that ...

CDIT

IT Support Specialist 1S

Albuquerque, NM · On-site

Provide24/7/365 IT support. * OverseeInformation Assurance certificate renewal. * MaintainsIAT Level I Certification and continuing education requirements. * Supportsall JNWC Continuity of Operations ...

University of New Mexico

IT Support Tech 2

Albuquerque, NM · On-site

$19.76 - $26.85/hr

IT Support Tech 2 Requisition ID req37707 Working Title IT Support Tech 2 Position Grade 10 Position Summary The Center for Development and Disability (CDD), established in 1990, is New Mexico ...

next page

Showing results 1-20

All JobsIt Support Dispatcher JobsIt Support Dispatcher Jobs in Rio Rancho, NM

It Support Dispatcher information

See Rio Rancho, NM salary details

$10

$20

$31

How much do it support dispatcher jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for it support dispatcher in Rio Rancho, NM is $20.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.40 per hour, depending on experience, location, and employer.

What does an IT Support Dispatcher do?

An IT Support Dispatcher is responsible for coordinating and assigning technical support requests within an organization. They act as the first point of contact for users experiencing IT issues, gathering information, and prioritizing service tickets based on urgency. The dispatcher then routes these tickets to the appropriate IT technicians or support teams, ensuring efficient and timely resolution. They may also track the progress of open tickets, communicate status updates to users, and maintain records of IT incidents.

How does an IT Support Dispatcher typically coordinate with technical teams during high-priority incidents?

An IT Support Dispatcher plays a crucial role in managing high-priority incidents by efficiently triaging incoming requests and assigning them to the appropriate technical teams based on expertise and availability. They maintain clear communication between users and technicians, ensuring that updates and escalations are handled promptly. During critical situations, Dispatchers often facilitate conference calls, track incident progress, and help prioritize responses to minimize downtime. This collaborative approach ensures that issues are resolved quickly and that all stakeholders remain informed throughout the process.

What are the key skills and qualifications needed to thrive as an IT Support Dispatcher, and why are they important?

To thrive as an IT Support Dispatcher, you need strong organizational abilities, technical troubleshooting knowledge, and familiarity with IT service management, often supported by relevant certifications like CompTIA A+ or ITIL Foundation. Proficiency with ticketing systems, remote support tools, and communication platforms is typically required. Excellent multitasking, customer service, and problem-solving skills help you efficiently prioritize and coordinate support requests. These skills ensure rapid response to IT issues, effective communication between users and technical teams, and smooth operations within IT support environments.

What is the difference between It Support Dispatcher vs Help Desk Technician?

AspectIt Support DispatcherHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentDispatching support requests, coordinating techniciansProviding direct user support, troubleshooting issues
Employer & Industry UsageIT service providers, large organizationsCorporate IT departments, MSPs

While both roles involve supporting IT users, an It Support Dispatcher primarily manages and routes support requests to technicians, focusing on coordination. In contrast, a Help Desk Technician directly interacts with users to troubleshoot and resolve issues. The roles often overlap in certifications and work environment, but their core responsibilities differ in scope and daily tasks.

IT Support Specialist

Albuquerque, NM • On-site

Joint Strategic Technologies
Public Administration • 11 - 50 employees
Learn more about Joint Strategic Technologiesexternal

Full-time

Re-posted 5 days ago

Job description

Overview

JST is currently seeking a IT Support Specialist to join our team.

This is a full-time position at Kirtland AFB in Albuquerque, NM. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply.

As an IT Support Support Specialist in the Joint Navigation Warfare Center (JNWC) you will help empower the Department of Defense's navigation warfare (NAVWAR) mission ensuring positioning, navigation and timing superiority. You will serve a s a member of a team providing combatant commanders and joint force commanders with subject matter expertise on planning and conducting NAVWAR by providing knowledge of friendly and enemy NAVWAR order of battle and PNT-related successes and threats. You will support the Government with the integration, at the theater strategic level, of C4, cyber, and cyberspace operations into JNWC's strategic and operational objectives.

IT Support Specialist Responsibilities

  • You will provide technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies
  • Schedules and coordinates customer deskside support for the installation of new software or to performance hardware or software break/fix activities
  • Setsup and configures new end-user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals
  • Investigates and resolves all connectivity issues related to enduser, site infrastructure and IT equipment
  • Actively participates in construction project planning, providing detailed requirements for facility IT specifications
  • Responsible for the onsite coordination of break/fix installations with hardware maintenance providers, providing after hours support when required
  • Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information
  • Recommends customer service and IT process support enhancements by researching and recommending new technologies and processes

IT Support Specialist Qualifications

  • 5 Yrs. Relevant experience.
  • BA/BS technical degree in computer science, information technology or a related field.

IT Support Specialist Desired Qualifications

  • Information Assurance Level Technician experience in a large gov consulting environment.
  • IAT Level II Certifications: CompTIA CySA+/CompTIA Security+/EC-Council CND

Required Clearances and Screenings

  • MUST have an active TS/SCI security clearance
  • MUST be able to pass a US Government Security Clearance

About Joint Strategic Technologies (JST)

No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from military, government and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take-action, thus improving overall organizational growth and employee development.

Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives. JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement.

JST is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. JST will not tolerate discrimination or harassment.

Apply