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It Support Associate Amazon Jobs (NOW HIRING)

The IT Support Team works with Amazon and Audible service managers and other staff to maintain ... As an IT Support Associate, you will... - Conduct inventory and asset management for all computer ...

The IT Support Team works with Amazon and Audible service managers and other staff to maintain ... As an IT Support Associate, you will... - Conduct inventory and asset management for all computer ...

IT Support Associate II, OTS

Phoenix, AZ · On-site

$17 - $21.75/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are ... About The Role As an IT Support Associate II, you will use your skills to support the operations ...

The role of the IT Support Associate is to provide first-line support for all staff. The IT Support Associate is responsible for logging incidents and service requests and resolving support requests ...

NEW YORK CITY IT SUPPORT ASSOCIATE The Fresh Air Fund is a youth development organization providing transformative outdoor experiences, at no cost, for New York City children from underserved ...

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level technical support. PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety ...

IT Support Associate

New York, NY · On-site

$75K - $85K/yr

About You We are seeking an IT Support Associate to join the Nutrafol team. While this role is Hybrid, it does require someone to be located within commutable distance of our NYC (Flatiron) office ...

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It Support Associate Amazon information

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How much do it support associate amazon jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for it support associate amazon in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What does an IT Support Associate at Amazon do?

An IT Support Associate at Amazon is responsible for troubleshooting and resolving technical issues related to hardware, software, and network systems within Amazon's facilities. They support employees by maintaining equipment, installing new technology, and ensuring the smooth operation of IT services. Additionally, they often assist with onboarding new users, maintaining inventory, and escalating complex problems to higher-level engineers. Their role is critical in keeping Amazon's operations running efficiently.

How does an IT Support Associate at Amazon typically collaborate with other teams to resolve technical issues?

As an IT Support Associate at Amazon, you’ll work closely with various departments, including operations, engineering, and network teams, to troubleshoot and resolve technical problems. Collaboration often involves escalating complex issues to specialized teams, providing clear documentation, and participating in cross-functional meetings. Effective communication and a proactive attitude are key, as you’ll frequently coordinate with both local and remote colleagues to ensure minimal disruption to daily business operations. This collaborative environment helps you build strong professional relationships and gain exposure to different technical areas within Amazon.

What are the key skills and qualifications needed to thrive as an IT Support Associate at Amazon, and why are they important?

To thrive as an IT Support Associate at Amazon, you need strong troubleshooting skills, knowledge of computer hardware and networking, and typically a degree in information technology or related certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and standard operating systems (Windows, Linux, macOS) is essential. Excellent communication, problem-solving, and customer service skills help you effectively assist users and work collaboratively with technical teams. These skills ensure efficient resolution of technical issues and reliable support for Amazon's fast-paced, technology-driven environment.
IT Support Associate

IT Support Associate

Amazon

Newark, NJ • On-site

Full-time

Medical, Retirement

Posted 11 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,820 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers


Job description

At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
Audible is looking for a dynamic and motivated IT Support Associate to join our IT Support team. As a member of our team you will be responsible for various tasks related to IT hardware including inventory management, hardware break/fix and warranty support, setting up and collecting equipment from desks, preparing computers for deprecation and assisting with computer setups to distribute to staff.
ABOUT THE TEAM
Audible's Technical Operations organization powers the infrastructure, systems, tools and services to keep Audible running fast, secure, and resilient. As part of Audible's Technology organization, this group comprises of Network Engineering, Systems Engineering, Corporate Systems, IT Support, and Audio Visual support teams. Collectively, the Technical Operations team is responsible for enabling operational excellence for employees while delivering secure, scalable, and foundational services for our customers through infrastructure and information technology.
Audible's IT Support team is the first place for Audible employees to go with technical questions and problems with Audible's desktops, laptops, mobile devices, network services and software. The IT Support Team works with Amazon and Audible service managers and other staff to maintain internal solutions and respond to employees' technical issues. Additionally, we manage all the on-premise infrastructure including servers, storage solutions, telephony and printers.
As an IT Support Associate, you will...
- Conduct inventory and asset management for all computer and mobile dev devices
- Perform basic technical support triage including break/fix repairs
- Perform OS imaging for new deployments and secure wiping for recycling/donations
- Participate in facility-related project work such as desk setups and teardowns for new hires and terminations
- Provide hardware cleaning and refurbishment
- Complete IT asset distribution and shipping/tracking logistics
- Provide tech Ops project assistance
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
BASIC QUALIFICATIONS
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Current CompTIA A+ certification
- 1+ years of experience with IT asset management
PREFERRED QUALIFICATIONS
- Experience in a dynamic environment with a high degree of customer service
- Ability to lift 30 lbs and handle physical work related to IT assets and material goods
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, NJ, Newark - 25.00 - 41.00 USD hourly

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US