ZipRecruiter

Log In

1

It Support Amazon Connect Jobs (NOW HIRING)

Headway Tek Inc

Amazon Connect Developer

Manhattan, NY · On-site

Support migration from legacy contact center platforms such as Avaya, Cisco to Amazon Connect ... Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline ...

Miratech

Senior Amazon Connect Developer

$125K - $165K/yr

We are a global IT services and consulting company that brings together enterprise and start-up ... Today, we support digital transformation for some of the world's largest enterprises. By partnering ...

Staffingine LLC

Amazon Connect

Dallas, TX · On-site

Technology and Platform Requirements * Technologies Tools * AWS Services * AWS Connect * AWS Dynamo ... support will be extended annually * Supplier to define Resource Squad and align titles to the ...

Blink Health

IT Support Technician

Saint Louis, MO · On-site

$21 - $28.75/hr

Experience with Amazon Connect and Zendesk is a plus. * Experience with IT Asset tracking. * Experience supporting a large user community of remote users. * Experience supporting & working in a ...

Miratech

Amazon Connect Support Engineer

Texas City, TX · On-site +1

We are a global IT services and consulting company that brings together enterprise and start-up ... We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsIT Support Amazon Connect Jobs

It Support Amazon Connect information

See salary details

$36K

$86.1K

$131.5K

How much do it support amazon connect jobs pay per year?

As of Sep 15, 2026, the average yearly pay for it support amazon connect in the United States is $86,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What is the difference between It Support Amazon Connect vs Help Desk Technician?

AspectIt Support Amazon ConnectHelp Desk Technician
CertificationsITIL, AWS certifications, CompTIA A+CompTIA A+, HDI-Support Center Analyst
Work EnvironmentCloud-based contact centers, remote and on-siteHelp desks, call centers, on-site or remote
Industry UsageCustomer service, cloud contact solutionsIT support, customer service
Job FocusImplementing and supporting Amazon Connect systemsTroubleshooting user issues, ticket management

It Support Amazon Connect specialists focus on deploying and maintaining Amazon Connect contact center solutions, often requiring cloud and AWS knowledge. Help Desk Technicians handle user support and issue resolution across various IT systems. While both roles involve technical support, Amazon Connect roles are more specialized in cloud contact solutions, whereas Help Desk Technicians provide broader IT support.

What is Amazon Connect jobs?

Amazon Connect jobs involve roles related to managing and supporting Amazon Connect, a cloud-based contact center service. These positions typically require skills in cloud computing, customer service, and familiarity with AWS tools, and may include tasks such as system configuration, troubleshooting, and user support.

What are popular job titles related to It Support Amazon Connect jobs?

For It Support Amazon Connect jobs, the most frequently searched job titles are:

Infographic showing various It Support Amazon Connect job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $86,148 per year, or $41.4 per hour.

Amazon Connect Production Engineer

Minneota, MN

Purple Drive
See more jobs at Purple Driveexternal

$44 - $57.50/hr

Contractor

Posted 19 days ago

Key responsibilities

  • Serve as the primary support engineer for Amazon Connect services, including contact flows, routing profiles, queues, and omnichannel interactions.

  • Troubleshoot issues involving Amazon Connect, related AWS services, SIP telephony, and integrated solutions such as Pindrop Voice Authentication.

  • Monitor platform performance and production incidents, coordinate escalations with vendors, and support deployment validation and configuration changes.

Job description

The Senior CCaaS Production Support Engineer is responsible for ensuring the stability, availability, and operational health of Amazon Connect-based enterprise contact center environments and associated integrations. This role requires deep hands-on experience supporting Amazon Connect production platforms, SIP telephony services, voice routing, and integrated solutions such as Pindrop Voice Authentication/Fraud Detection. The engineer will serve as a critical escalation point for production incidents, troubleshooting, vendor engagement, and operational support activities to maintain highly reliable customer and agent experiences across the contact center ecosystem. Experience with Genesys Cloud, NICE CXOne, and other CCaaS platforms is preferred; however, strong Amazon Connect production support experience is required

Platform Operations:

· Serve as the primary production support engineer for Amazon Connect services, including contact flows, routing profiles, queues, agent workspaces, and omnichannel customer interactions.

· Troubleshoot issues involving Amazon Connect, Contact Lens, Amazon Lex, Lambda integrations, APIs, and AWS services supporting customer engagement.

· Monitor and analyze Contact Trace Records (CTRs), CloudWatch logs, call recordings, telephony events, and routing behavior to identify and resolve production issues.

· Support SIP trunk integrations, call routing, carrier connectivity, DID provisioning, failover mechanisms, and telephony troubleshooting activities.

· Validate production deployments, configuration changes, and release implementations within Amazon Connect and associated AWS services.

· Monitor platform performance using CloudWatch, Splunk, Dynatrace, Datadog, Grafana, and similar observability platforms.

Vendor & Integration Support

· Act as the primary operational liaison for AWS Support, Amazon Connect Support, telecom carriers, Pindrop Support, and third-party CCaaS vendors.

· Troubleshoot integrations involving Amazon Connect, SIP providers, voice gateways, session border controllers (SBCs), CRM platforms, authentication services, APIs, and external business applications.

· Support and troubleshoot Pindrop Voice Authentication and Fraud Detection integrations, including call authentication workflows, voice-print validation issues, customer enrollment challenges, and production incidents impacting authentication services.

· Coordinate escalations with AWS, telecom carriers, and Pindrop vendors to drive timely restoration of services.

· Ensure vendor issues are tracked, documented, and resolved within established SLAs.

Mandatory Skills

· 4+ years of hands-on Amazon Connect production support experience in enterprise contact center environments.

· Strong experience supporting Amazon Connect contact flows, routing profiles, queues, agent workspaces, and production operations.

· 3+ years of experience supporting SIP telephony environments, SIP trunking, voice routing, carrier integrations, and contact center telephony services.

· Hands-on experience supporting Pindrop Voice Authentication, Voice Security, Fraud Detection, or similar voice biometric solutions in production environments.

· Strong experience troubleshooting production incidents involving:

o Amazon Connect

o AWS Lambda

o CloudWatch

o Contact Lens

o Amazon Lex

o SIP Trunks

o Telephony Routing

o Pindrop Integrations

· Experience working with monitoring tools such as Splunk, CloudWatch, Dynatrace, Datadog, Grafana, or equivalent.

· Experience supporting 24x7 production environments with on-call responsibilities.

· Strong incident management, stakeholder communication, and root cause analysis skills.