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It Solutions Jobs in Rochester, NY (NOW HIRING)

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support -- helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared ...

SpaceX

IT Support Technician

Canandaigua, NY

$38 - $45/hr

Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues. * Write instructional documentation and convey highly ...

SpaceX

IT Support Technician

Canandaigua, NY · On-site

$38 - $45/hr

Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues. * Write instructional documentation and convey highly ...

Just Solutions

IT Service Coordinator

Fairport, NY · Hybrid

$60K - $80K/yr

Just Solutions, Inc. is so much more than an IT company! We're a full-service technology partner ... ABOUT THIS IT SERVICE MANAGER ROLE Role: Full-time IT Service Manager Location: Fairport, NY Pay ...

L3Harris

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

... solutions connecting the space, air, land, sea and cyber domains in the interest of national ... Job Title: IT Customer Service Job Code: 39826 Job Location: Rochester, NY Job Schedule: 9/80 ...

Cooper Companies

IT Operations Analyst

West Henrietta, NY · On-site

$25.67 - $31.22/hr

Familiarity with IT procurement processes preferred. * Experience of supporting project ... Identify problems, devise, and deliver proactive solutions to enhance quality of service and to ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

Just Solutions, Inc. is so much more than an IT company! We're a full-service technology partner ... ABOUT THIS IT SERVICE MANAGER ROLE Role: Full-time IT Service Manager Location: Fairport, NY Pay ...

w3r Consulting

IT Project Manager 2

Rochester, NY · On-site

$97K - $114K/yr

Under the guidance of the assigned Manager IT Project Delivery, The IT Project Manager I/II is ... Passes decisions clearly outside scope of project upward, including proposed solutions whenever ...

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All JobsIt Solutions JobsIt Solutions Jobs in Rochester, NY

It Solutions information

See Rochester, NY salary details

$48.8K

$92.9K

$149K

How much do it solutions jobs pay per year?

As of Aug 10, 2026, the average yearly pay for it solutions in Rochester, NY is $92,918.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $113,500.00 per year, depending on experience, location, and employer.

What is the job description of IT solutions?

IT solutions roles typically involve designing, implementing, and maintaining technology systems to meet organizational needs. Responsibilities include troubleshooting hardware and software issues, managing networks, and supporting cybersecurity measures, often requiring knowledge of tools like cloud platforms and certifications such as CompTIA or Cisco. These positions may require strong problem-solving skills and the ability to work in team environments.

What are the key skills and qualifications needed to thrive as an IT Solutions specialist?

To thrive as an IT Solutions Specialist, you need a solid foundation in computer science, systems analysis, and problem-solving, typically supported by a relevant degree or certifications such as CompTIA, Cisco, or Microsoft. Familiarity with enterprise software, cloud platforms, network infrastructure, and troubleshooting tools is essential. Strong communication, teamwork, and project management skills help you collaborate with clients and stakeholders to deliver effective solutions. These skills ensure that technology needs are met efficiently, minimizing downtime and maximizing business productivity.

What is an IT solution?

IT solutions refer to a range of services, products, or strategies designed to address the technological needs and challenges of businesses and organizations. These can include software development, network management, cybersecurity, cloud computing, and technical support. IT solutions aim to improve efficiency, security, and productivity by leveraging technology to solve specific business problems or enhance existing processes. Companies often partner with IT solutions providers to implement, manage, and optimize their IT infrastructure.

What is the difference between It Solutions vs Network Administrator?

AspectIt SolutionsNetwork Administrator
Required CredentialsIT certifications (e.g., CompTIA, Cisco, Microsoft)Networking certifications (e.g., Cisco CCNA, CompTIA Network+)
Work EnvironmentVaries across IT projects, support, and consultingPrimarily in network setup, maintenance, and troubleshooting
Employer & Industry UsageUsed across multiple industries for IT support and solutionsCommonly employed in organizations with complex network infrastructure
Search & Comparison IntentOften compared for IT roles involving solutions and supportCompared when focusing on network management roles

While both roles involve IT expertise, It Solutions professionals focus on providing comprehensive IT services and solutions across various systems, whereas Network Administrators specialize in managing and maintaining network infrastructure. The choice depends on whether the focus is on broad IT support or specific network management.

What are some common challenges IT Solutions professionals face when supporting multiple clients or departments?

IT Solutions professionals often juggle a variety of support requests from different clients or departments, which can present challenges in prioritization and time management. Balancing urgent technical issues with longer-term project work requires strong organizational skills and clear communication. Additionally, adapting solutions to fit the diverse needs and systems of various stakeholders can be complex, but it also offers valuable experience and opportunities for professional growth.
What cities near Rochester, NY are hiring for It Solutions jobs? Cities near Rochester, NY with the most It Solutions job openings:
It Solutions jobs near you
Infographic showing various It Solutions job openings in Rochester, NY as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $92,918 per year, or $44.7 per hour.

IT Support Analyst

Innovative Solutions

Rochester, NY • On-site

$65K - $65K/yr

Full-time

Re-posted 10 days ago

Job description

As an IT Support Analyst, you'll be the front line of technical support — helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared queue on time and on SLA. You'll troubleshoot desktop, end-user, and Microsoft 365 problems for our traditional IT services customers, escalate to Engineering when needed, and build foundational AWS cloud support skills as your experience grows. In this role, you'll work directly with customers and internal teams to deliver clear, timely communication throughout the life of every ticket — ensuring issues are resolved efficiently, customer satisfaction stays high, and our operational runbooks keep improving along the way.

What You'll Do:

  • Assist customers via email, phone, and chat to troubleshoot and resolve day-to-day IT issues
  • Provide clear, concise, and timely communication to internal and external stakeholders throughout the life of a ticket
  • Proactively detect, troubleshoot, and resolve issues affecting customer systems, coordinating with and escalating to Engineering when necessary 
  • Monitor a shared ticket queue and work tickets in order of priority and urgency, meeting SLA commitments
  • Provide hands-on desktop and end-user support (hardware, software, Microsoft 365) for our traditional IT services customers
  • Build foundational AWS troubleshooting skills, assisting with cloud support tickets as your experience grows
  • Leverage a growing library of operational runbooks to help solve problems and identify opportunities to improve them 
  • Provide off-hours support on a rotational basis 

Required Skills:

  • 1-3 years of related IT experience
  • Ability to clearly follow processes and procedures, and make sound decisions 
  • Experience with ticketing/helpdesk systems like Autotask, ConnectWise, JIRA, ZenDesk, or similar 
  • Desktop and end-user troubleshooting experience (Windows, Microsoft 365, and common business applications) 
  • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • Exposure to cloud platforms (AWS or similar) is a plus, but not required — we’ll teach you the rest
  • A positive attitude, a passion for dealing with customers, and a knack for problem solving

Preferred:

  • You enjoy digging into customer problems and driving them to a successful resolution 
  • You know your limits and aren’t afraid to escalate or ask for help 
  • You’re curious about cloud computing, AI, and the broader tech industry, and eager to keep learning 
  • You communicate clearly and professionally, even when a customer is frustrated 
  • You stay organized and manage your time well across a busy ticket queue 
  • You’re comfortable supporting both traditional on-prem IT and cloud-based environments, and motivated to grow your AWS skills over time
The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate’s professional experience, key skills, and education/training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.