ZipRecruiter

Log In

1

It Solutions Manager Jobs in Nebraska (NOW HIRING)

next page

Showing results 1-20

All JobsIt Solutions JobsIt Solutions Manager JobsIt Solutions Manager Jobs in Nebraska

It Solutions Manager information

See Nebraska salary details

$47.2K

$89.8K

$144K

How much do it solutions manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for it solutions manager in Nebraska is $89,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,100.00 and $109,600.00 per year, depending on experience, location, and employer.

What is an IT Solutions manager?

IT Solutions Managers are professionals responsible for overseeing the development, implementation, and maintenance of technology solutions within an organization. They work closely with clients or internal departments to assess business needs, design appropriate IT strategies, and manage teams that deliver these solutions. Their role often includes project management, budgeting, and ensuring that IT systems align with organizational goals. An IT Solutions Manager typically bridges the gap between technical teams and business stakeholders to ensure successful technology adoption.

What are the key skills and qualifications needed to thrive as an IT Solutions manager?

To thrive as an IT Solutions Manager, you need a solid background in information technology, project management, and systems analysis, typically supported by a relevant degree and experience in IT leadership roles. Familiarity with enterprise software, cloud platforms, ITIL frameworks, and certifications like PMP or AWS Certified Solutions Architect is highly valuable. Strong communication, strategic thinking, and team leadership are essential soft skills for coordinating cross-functional teams and aligning technology with business goals. These skills enable IT Solutions Managers to deliver effective solutions, drive innovation, and ensure that IT initiatives support organizational success.

How does an IT Solutions manager typically collaborate with other departments to deliver effective technology solutions?

An IT Solutions Manager regularly works cross-functionally, partnering with teams such as operations, finance, and marketing to understand their unique needs and deliver tailored technology solutions. This collaboration involves gathering requirements, facilitating discussions to align tech initiatives with business goals, and leading project teams composed of IT professionals and stakeholders from other departments. Strong communication and project management skills are essential, as the manager often serves as a bridge between technical teams and non-technical users, ensuring that solutions are both effective and user-friendly.

What is the difference between It Solutions Manager vs Network Administrator?

It Solutions ManagerNetwork Administrator
Oversees IT solutions, manages projects, and aligns technology with business goalsMaintains and manages computer networks, ensures network security, and troubleshoots connectivity issues
Requires certifications like PMP, ITIL, or vendor-specific credentialsOften requires Cisco, CompTIA Network+, or similar networking certifications
Works in diverse environments including corporate, IT service providers, and tech firmsPrimarily employed in organizations with complex network infrastructure, such as enterprises and data centers

The main difference is that an It Solutions Manager focuses on overall IT solutions and project management, while a Network Administrator specializes in maintaining and securing network infrastructure. Both roles require technical certifications and are vital in IT operations, but they serve different functions within an organization.

What job categories do people searching It Solutions Manager jobs in Nebraska look for?

The top searched job categories for It Solutions Manager jobs in Nebraska are:

What cities in Nebraska are hiring for It Solutions Manager jobs?

Cities in Nebraska with the most It Solutions Manager job openings:

It Solutions Manager jobs near you
Infographic showing various It Solutions Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $89,789 per year, or $43.2 per hour.

Client Services Solutions Manager

Union Bank & Trust Company

Lincoln, NE • On-site

Full-time

Posted 3 days ago

New

Job description

Position Summary: The Client Services Solutions Manager serves as the business owner for the 529 Client Services technology ecosystem from a College Savings Group (CSG) perspective. This role partners closely with Client Services, Operations, IT, and third-party vendors to ensure technology solutions effectively support business objectives, reporting needs, operational efficiency, and high-quality customer and financial professional experience. The Client Services Solution Manager combines leadership, business systems expertise, analytics, and continuous improvement to maximize the value of technology solutions supporting the 529 business.
Essential Functions:
  • Serve as the business lead for NICE CXone, partnering with IT to align call routing, business rules, phrase libraries, skills, queues, dashboards, reporting, and agent workflows with business objectives, service level goals, and customer experience requirements
  • Configure and maintain NICE CXone Workforce Management (WFM) and Quality Management (QM) tools, partnering with CSG Client Services leadership to optimize forecasting, scheduling, adherence, CSR schedules, capacity planning and real time monitoring, quality monitoring, interaction evaluations, coaching initiatives, and performance reporting to optimize CSG Client Services operations and customer satisfaction.
  • Monitor service metrics, call quality, and operational performance trends; identify improvement opportunities and coordinate with IT and vendors to resolve system-related concerns
  • Partner with Client Services leadership to support service level objectives (SLAs), KPIs, and customer experience initiatives.
  • Oversee call recording and quality monitoring programs to support performance management and continuous improvement.
  • Support digital transformation initiatives including omnichannel communications, self-service capabilities, AI solutions, and automation.
  • Partner with Dealer Services, Field Representatives, and IT to identify business requirements, prioritize enhancements, and optimize the use of Creatio capabilities to support sales, service, reporting, and operational objectives.
  • Manage Client Services technology initiatives, including software implementations, enhancements, and integrations (CRM, digital channel, PowerAgent).
  • Evaluate system performance and recommend enhancements that improve efficiency, scalability, reporting capabilities, and user experience.
  • Coordinate with vendors and IT teams regarding system maintenance, upgrades, patches, and incident resolution.
  • Stay current on industry trends, emerging technologies, AI capabilities, and best practices related to contact center and business systems.
  • Develop and maintain dashboards, reporting, and analytics that identify trends, performance gaps, and operational improvement opportunities.
  • Create reports related to call volume, handle time, abandonment, adherence, quality, and other key performance indicators.
  • Create and maintain technical documentation, business requirements, standard operating procedures, and system workflows.
  • Partner with CSG Client Service leadership and training teams to enable effective use of system monitoring and reporting and assist the Trainer in developing training materials to drive adoption and performance.
  • Ensure platform configurations align with applicable regulatory, compliance, audit, and data privacy requirements.
  • Serve as the business liaison to System Security regarding user access, role-based permissions, and security-related requests, ensuring appropriate access is granted based on business needs and job responsibilities.
  • Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training. Follow internal processes and controls as required.
  • Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
  • Regular and reliable attendance is an essential function of this position.
  • Performs other job-related duties or special projects as assigned.

Qualifications:
  • Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field, or equivalent professional experience.
  • At least five years of experience supporting contact center operations, business systems, analytics, reporting, or technology solutions.
  • Experience with system administration, reporting and analytics, platform support, technical troubleshooting, and vendor management.
  • NICE CXone experience strongly preferred.
  • Experience managing cloud-based contact center platforms preferred.
  • Experience collaborating with vendors and cross-functional business and technology teams.
  • Strong understanding of contact center technologies and analytics, including ACD, IVR, Workforce Management (WFM), Quality Management (QM), and performance reporting.
  • Advanced proficiency in Power BI, SQL, Microsoft Excel, and data analysis.
  • Working knowledge of artificial intelligence and emerging technologies, including generative AI, machine learning concepts, and Microsoft Copilot capabilities.
  • Project management experience and relevant certifications are a plus.

Preferred Talents:
  • Self-motivated professional with strong initiative, judgment, and decision-making abilities.
  • Exceptional attention to detail and commitment to quality.
  • Strong analytical and business systems skills with experience translating business objectives into technical solutions and supporting solution design, testing, implementation, and continuous improvement efforts.
  • Advanced problem-solving skills with the ability to quickly identify root causes, resolve complex production issues, and implement sustainable solutions in high-availability environments.
  • Excellent verbal and written communication skills with the ability to interact across all levels of the organization.
  • Organized, deadline-driven and proven ability to manage multiple projects and priorities while meeting deadlines and stakeholder expectations.
  • Ability to work independently while collaborating effectively with cross-functional teams.
  • Continuous improvement mindset with a passion for leveraging technology to drive business results.

Working Environment:
Sedentary work, occasional lifting and/or carrying up to 20 pounds.
Primarily indoor work environment not exposed to outdoor elements or hazards.
This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.
PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply