| It Services Intern | Help Desk Technician |
|---|
| Typically an entry-level role focused on supporting IT projects, assisting with infrastructure setup, and gaining hands-on experience. | Provides technical support to end-users, troubleshooting hardware and software issues, often in a help desk environment. |
While both roles are entry-level and involve technical support, an It Services Intern usually works under supervision on broader IT projects, whereas a Help Desk Technician primarily handles user support and issue resolution. The intern role often aims to build foundational skills, while the technician role emphasizes customer service and troubleshooting expertise.