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It Services Engineer Jobs in Delaware (NOW HIRING)

Courser

IT Support Services II-Help Desk

Wilmington, DE · On-site

About Courser Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to ...

Courser

IT Support Services II-Help Desk

Wilmington, DE · On-site

About Courser Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to ...

Courser

IT Support Services I-Help Desk

Wilmington, DE · On-site

... engineers as needed. · Support IT projects such as system upgrades, software deployments, and ... service. · Ability to work independently and to carry out assignment to completion within ...

Winner Automotive Group

IT SUPPORT SPECIALIST

Dover, DE · On-site

$20 - $25/hr

The IT Specialist position uses IT knowledge and customer service skills to provide technical support and solve IT-related problems. This individual demonstrates desktop computer experience, good ...

Mondo

IT Application Support

Elsmere, DE · On-site

$27 - $35/hr

... scientists, engineers, researchers, IT teams, and software vendors. Key Responsibilities ... Support service-account requests and periodic access reviews. * Help maintain application security ...

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It Services Engineer information

What is the difference between It Services Engineer vs Network Support Specialist?

AspectIt Services EngineerNetwork Support Specialist
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, service providers, client sitesNetwork operations centers, client sites, enterprise networks
Employer & IndustryIT service companies, corporate IT teamsTelecommunications, enterprise IT, managed service providers
Common Search/ComparisonYesYes

While both roles involve supporting IT infrastructure, an It Services Engineer typically handles a broader range of IT services, including hardware, software, and user support, whereas a Network Support Specialist focuses specifically on network issues and infrastructure. Both roles require similar certifications and are found in similar environments, but their primary responsibilities differ in scope and specialization.

What is the role of IT services engineer?

An IT services engineer is responsible for maintaining, troubleshooting, and supporting an organization's IT infrastructure, including networks, servers, and hardware. They often configure and install software, ensure system security, and may hold certifications like CompTIA or Cisco to perform their duties effectively.

Which IT Services Engineer job is the highest paid?

Senior IT Services Engineers with specialized skills in cloud computing, cybersecurity, or network architecture tend to have the highest salaries in the field. Experience, certifications like CISSP or Cisco CCIE, and working in high-demand industries or large organizations can significantly increase earning potential.
It Services Engineer jobs near you
Infographic showing various It Services Engineer job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

IT Support Services II-Help Desk

Wilmington, DE • On-site

Palmetto Technology Group
See more jobs at Palmetto Technology Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

About Courser
Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.
IT Support Services II-Help Desk
We are seeking a skilled IT Support Services II-Help Desk to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior team members, and contribute to client-facing IT projects and initiatives.
Key Responsibilities:
  • Provide tier II support for application, hardware, and network-related issues escalated from junior team members, ensuring timely resolution.
  • Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience.
  • Assist in the administration and management of IT systems, including servers, workstations, and cloud environments.
  • Diagnose and resolve complex technical issues across a variety of platforms, including Windows, macOS, Linux, and mobile devices.
  • Maintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference.
  • Assist in training and mentoring junior IT support staff, providing guidance on best practices and technical skills.
  • Participate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scope.
  • Monitor IT systems and networks for performance and security, proactively identifying and resolving potential issues.
  • Manage user accounts, permissions, and access rights within various systems and applications.
  • Track and report on incident trends, root causes, and resolutions to help improve IT services and support processes.
Key Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 3-5 years of experience in IT support or system administration, preferably in a corporate environment.
  • Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications.
  • Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations.
  • Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk).
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently.
  • Strong communication skills, with the ability to explain technical concepts to non-technical users.
Preferred Experience:
  • Experience with ConnectWise.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE).
  • Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V).
  • Knowledge of IT security practices and data protection regulations.
Why you'll love working here
At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.
Benefit Highlights
• Competitive benefits package, including medical, dental, vision, and life insurance
• 401k match
• Unlimited vacation time*
• Paid sick time
• 10 Holidays including your Birthday and a Floating Holiday!
• Healthy Lifestyle reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid parental leave
• Reimbursement for ongoing education and certifications
• Learning and development programs
* Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.
Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.

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