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It Service Support Jobs in Decatur, GA (NOW HIRING)

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Knowledge of web services, API, and IP-based protocols. * Industry knowledge and/or experience ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Knowledge of web services, API, and IP-based protocols. * Industry knowledge and/or experience ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Knowledge of web services, API, and IP-based protocols. * Industry knowledge and/or experience ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

Operating within a structured, metrics-driven IT service model, the engineer partners closely with ... Technical Support & Troubleshooting: * Proven ability to support both onsite and remote users ...

Cajun Funding Corp

IT Support Engineer

Atlanta, GA · On-site

Operating within a structured, metrics-driven IT service model, the engineer partners closely with ... Technical Support & Troubleshooting: Proven ability to support both onsite and remote users across ...

CYNET SYSTEMS

IT Service Desk Technician

Atlanta, GA · On-site

$22 - $27/hr

Two (2) years of experience providing technical support in a Help Desk or Service Desk environment. * Associate degree in Information Technology, Computer Science, or related field and one (1) year ...

Kopius, Inc.

IT Support Analyst

Atlanta, GA · On-site

$50K - $75K/yr

Technology Consulting / Digital Services Work Authorization: Must be legally authorized to work in the United States on a permanent basis About the Role Kopius is seeking an IT Support Analyst to ...

RaceTrac

IT Support Manager

Atlanta, GA

This role leads incident response, operational support, and continuous service improvement ... Knowledge of IT infrastructure, networking, and cloud environments, with strong preference for ...

Hermeus

Sr IT Support Specialist

Atlanta, GA · Hybrid

As a Senior IT Support Specialist , you will be a senior individual contributor and the hands-on ... Service Desk & Escalations * Provide senior-level, hands-on support for daily service desk ...

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Showing results 21-40

All JobsIt Service Support JobsIt Service Support Jobs in Decatur, GA

It Service Support information

See Decatur, GA salary details

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How much do it service support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for it service support in Decatur, GA is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.95 per hour, depending on experience, location, and employer.

What does an IT Service Support job do?

An IT Service Support job involves assisting users with technical issues related to hardware, software, and network systems. Support staff troubleshoot problems, provide solutions, and may use tools like ticketing systems to track requests, often working in help desk or technical support environments.

Which IT Service Support job is the highest paid?

Senior IT Service Support roles, such as IT Support Manager or IT Service Manager, tend to be the highest paid within the support field, often earning higher salaries due to leadership responsibilities and experience. Advanced certifications like ITIL or CompTIA can also contribute to higher compensation in these roles.

What cities near Decatur, GA are hiring for It Service Support jobs?

Cities near Decatur, GA with the most It Service Support job openings:

Infographic showing various It Service Support job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,756 per year, or $18.2 per hour.

IT Support Engineer

Alpharetta, GA • On-site

CorDx
Biotechnology Research and Development • 1 - 5K employees
Learn more about CorDxexternal

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

About Us
CorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health. With over 2000 employees across the world serving millions of users in over 100 countries, CorDx delivers rapid testing and point-of-care medical device solutions used in the detection of infectious disease such as COVID-19, pregnancy, drug abuse, biomarkers and more. CorDx is at the cutting edge of technology, artificial intelligence, and data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare.
The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to troubleshooting, issue tracking, escalation, documentation, customer support and reporting.
Responsibilities
  • 1. Technical Support and Troubleshooting
    Provide daily technical support, resolving hardware, software, and application issues. Track and document support requests, escalating when necessary.
  • 2. Device Management and Maintenance
    Install, configure, and maintain all company IT devices (e.g., computers, printers, mobile devices) to ensure smooth operation and extended lifespan.
  • 3. User Account and Access Management
    Manage employee accounts, including creation, permission assignment, and deactivation, ensuring access control aligns with security policies to protect company data.
  • 4. Software Installation and Update Management
    Oversee the distribution, updating, and compliance of software, ensuring all applications are secure and meet company standards.
  • 5. Network Support and Security Protection
    Monitor network security and stability (e.g., Wi-Fi, VPN), implementing firewalls and intrusion detection to prevent unauthorized access.
  • 6. Email Security and Anti-Phishing Measures
    Set up email security protections against phishing and spam attacks. Educate employees on safe email practices to reduce data breach risks.
  • 7. Data Backup and Recovery
    Conduct regular data backups and enable quick recovery in the event of device failures or data loss to ensure business continuity.
  • 8. Information Security Compliance and Training
    Ensure devices and systems meet security and compliance standards. Provide IT security training to employees to raise awareness of data protection practices.
  • 9. Support IT Projects and Technology Deployment
    Assist in IT project implementation, including system upgrades and new technology rollouts, ensuring projects are completed successfully.
  • 10. Documentation and Reporting
    Document technical support, device status, and security incidents. Regularly analyze and recommend improvements to enhance IT service quality.

Requirements
  • Bachelor's degree in information technology or computer science.
  • Proven work experience as a technical support engineer.
  • Knowledge of web services, API, and IP-based protocols.
  • Industry knowledge and/or experience relating to AI
  • Knowledge of computer hardware and networking systems.
  • Good time management skills.
  • Good interpersonal skills.
  • Ability to troubleshoot complex hardware and software issues.
  • Excellent written and verbal communication skills.

Benefits
  • Medical Insurance
  • Retirement Plan
  • Paid Time-Off
  • Opportunities for professional development and career advancement

Apply