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It Service Intern Jobs in Calgary, AB (NOW HIRING)

VC3

IT Service Desk Technician, Level 3

Calgary, AB

Description Are you a driven IT professional with strong technical skills and a proven track record ... currently looking for a Service Desk Technician, Level 3. The Service Desk Technician is ...

PwC

Information Technology Audit Manager

Calgary, AB · On-site

CA$84K - CA$134K/yr

Line of Service Assurance Industry/Sector Not Applicable Specialism Conduct and Compliance ... Leverage various technical Information Technology controls (e.g. databases, operating systems, data ...

Fluor

Site IT Lead

Calgary, AB

Deliver IT services in a professional, customer-focused, and efficient manner while maintaining effective communication with project leadership and project personnel. REPORTING RELATIONSHIPS Reports ...

Vermilionenergy

IT Support Specialist

Calgary, AB · On-site

The Opportunity Do you enjoy solving technology problems, supporting people and delivering excellent service? Vermilion is seeking an IT Support Specialist to provide responsive front-line technical ...

Xerox

Client Executive - IT Solutions

Calgary, AB · Hybrid

Develop a deep understanding of Xerox's IT service offerings and infrastructure solutions ... Demonstrate comprehensive knowledge of our products, services, and competitive differentiators.

SysGen Solutions Group

IT Administrator

Calgary, AB · On-site

Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix ... Top Managed Services Provider by Channel Futures (Last 4 consecutive years) * Cloud Tango's Top ...

SysGen Solutions

IT Administrator

Calgary, AB · Hybrid

Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets ... Top Managed Services Provider by Channel Futures (Last 4 consecutive years) * Cloud Tango's Top ...

Hexagon

Positioning Services Intern

Calgary, AB · On-site

This position may be a great fit if you have a passion for learning an emerging technology, and ... Able to visualize and organize information from a complex, multi-program software system. * Detail ...

Hexagon

Positioning Services Intern

Calgary, AB

Hexagon's Autonomous Solutions, is looking for a Positioning Services Intern to join our high-tech ... Able to visualize and organize information from a complex, multi-program software system. * Detail ...

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Manager, IT Service Delivery

Hopewell Residential Management LP

Calgary, AB

Full-time

Re-posted 7 days ago

Job description

Title: Manager, IT Service Delivery
Company: Hopewell Residential Management 
Employment Type: Full-time, Permanent
Location: Calgary, AB  About Hopewell ResidentialHopewell Residential is one of Calgary's leading home builders and a respected community developer in Western Canada. Our technology environment is undergoing the most significant change in two decades, anchored by an ERP replacement and a broader digital strategy.The OpportunityWe are hiring a Manager, IT Service Delivery to lead day-to-day IT service operations through the ERP transition and into a new steady-state operating model.This role owns IT service delivery outcomes: ticketing, vendor management, ITSM discipline, and the relationship between IT and the business. You will steward the service function through ERP selection, implementation, go-live, and stabilization, and then lead it as a permanent capability.What You Will Do1. Own IT Service Delivery
  • Own end-to-end IT service delivery for the business, including intake, triage, escalation, and resolution.
  • Establish and enforce ITSM discipline, tooling, and operational standards.
  • Act as the primary relationship owner between IT and functional leaders across operations, finance, sales, marketing, and construction.
  • Support Enterprise solutions such as Salesforce, NEWSTAR, Monday.com etc. through a team of internal team members, vendors and contractors.
2. Lead ERP Service Readiness & Stabilization
  • Participate meaningfully in ERP partner selection, including vendor presentations, scoring, contract input, and run-readiness evaluation.
Define and own ERP service readiness, including:
  • Support model design
  • Cutover and go-live support planning
  • Hypercare execution
  • Post-go-live stabilization
  • Carry accountability for ERP operational performance through the first 12 months post go-live.
3. Team Leadership & EvolutionLead a team evolving over time:
  • Current state: 1 analysts
  • Future state (12–18 months): 2 specialized analysts (Salesforce/Business Apps; AI/Microsoft/Data)
  • Hire, coach, prioritize, and hold the team accountable as the function scales.
  • Ensure roles are clear, workloads are sustainable, and knowledge is not concentrated in individuals.
4. Vendor & Partner Management
  • Own relationships with managed services providers, ERP vendors, Salesforce specialists, and Microsoft contractors.
  • Negotiate and manage SOWs, rate cards, SLAs, and performance expectations.
  • Drive accountability, escalation discipline, and continuous improvement with vendors.
5. Governance & Operating Model Participation
  • Participate as a member of all Enterprise Application Steering Committees.
  • Maintain RACI accountability for service delivery readiness, ITSM tooling, and vendor performance.
  • Work with the IT Leadership team to formalize and maintain governance structures, decision rights, and escalation paths.
6. Cross-Functional PartnershipPartner closely with the IT and business team members:
  • Define business vs. technical issue triage
  • Establish clean handoffs between project delivery and operations
  • Ensure continuity through system implementation and beyond
Organizational ContextHopewell Residential is part of the Hopewell family of companies. Central IT services (infrastructure, identity, endpoint, cyber) are provided by Hopewell Capital.You will work with the Fractional CIO to formalize and maintain the RACI defining the boundary between:
  • Hopewell Residential application and service delivery
  • Hopewell Capital central IT services
What You Bring
  • 5–8 years of progressive IT experience with a clear focus on service delivery and vendor management
  • Demonstrated experience running or standing up an ITSM function
  • Comfort owning outcomes across multiple application platforms without being the deepest technical expert
  • Strong communication skills with business leaders who are not IT-native
  • ERP transition experience in a mid-market environment is a strong asset
What Success Looks LikeAt 6 Months
  • ERP partner selection participation complete
  • Enterprise Application Vendor relationships formalized with clear SOWs and expectations
  • Application service delivery model defined (support tiers, escalation paths, tooling direction)
  • Foundational ITSM processes integrated in service delivery
At 12 Months (ERP Go-Live)
  • ERP is live with a functioning hypercare model
  • ITSM tooling supports ERP and non-ERP workloads cohesively
  • Service team build-out complete
At 24 Months (Post-Stabilization)
  • ERP is stable and fully transitioned into BAU operations
  • Application portfolio rationalized to approximately 10–12 core tools
  • Vendor performance is measured, managed, and continuously improved
  • IT service delivery is viewed as a strategic partner, not a reactive support function

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