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It Service Intern Jobs in California (NOW HIRING)

ASUS Computer International

IT Service Desk

Fremont, CA · On-site

$28.84 - $31.25/hr

The IT Service Desk is the first point of contact for all employee related IT troubleshooting and support. You will work with internal IT team members in maintaining and responding to all hardware ...

BKF

Director of IT Service & Operations

Pleasanton, CA · On-site

The Director of IT Service & Operations is responsible for leading the teams, processes, and technologies that deliver IT services across BKF Engineers. Reporting to the Vice President of Technology ...

Solar Turbines Incorporated

2027 IT Intern

San Diego, CA · On-site

$22.50 - $40.25/hr

Engineering, Sales, Service & HR IT * Enterprise Applications * Client Support Services ... An intern's hourly rate is based on the major/degree being pursued and the number of completed ...

Caterpillar Inc.

$22.50 - $40.25/hr

Engineering, Sales, Service & HR IT * Enterprise Applications * Client Support Services ... An intern's hourly rate is based on the major/degree being pursued and the number of completed ...

Caterpillar Inc.

2027 IT Intern

San Diego, CA · On-site

$22.50 - $40.25/hr

Engineering, Sales, Service & HR IT * Enterprise Applications * Client Support Services ... An intern's hourly rate is based on the major/degree being pursued and the number of completed ...

Caterpillar Inc.

2027 IT Intern

San Diego, CA · On-site

$22.50 - $40.25/hr

Engineering, Sales, Service & HR IT * Enterprise Applications * Client Support Services ... An intern's hourly rate is based on the major/degree being pursued and the number of completed ...

Realty Income

IT Service Desk Analyst

San Diego, CA · On-site

$27.65 - $34.19/hr

Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...

Realty Income

IT Service Desk Analyst

San Diego, CA

$27.65 - $34.19/hr

Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...

WithumSmith+Brown

IT Service Analyst II

Encino, CA · On-site

$65K - $70K/yr

Under the overall supervision of the Senior IT Services Manager, the Service Analyst II provides second and third level hardware, software, and foundational networking support. Supported by IT team ...

WithumSmith+Brown

IT Service Analyst II

Los Angeles, CA · On-site

$60 - $80/hr

Under the overall supervision of the Senior IT Services Manager, the Service Analyst II provides second and third level hardware, software, and foundational networking support. Supported by IT team ...

Withum

IT Service Analyst II

Los Angeles, CA · On-site

$65K - $70K/yr

Under the overall supervision of the Senior IT Services Manager, the Service Analyst II provides second and third level hardware, software, and foundational networking support. Supported by IT team ...

Niagara Bottling, LLC

IT Intern

Diamond Bar, CA · On-site

$28.59 - $37.88/hr

We offer competitive compensation and benefits packages for our Team Members. IT Intern Interns ... Special discount programs including pet plans, pre-paid legal services, identity theft, car rental ...

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IT Service Desk

ASUS Computer International

Fremont, CA • On-site

$28.84 - $31.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

The IT Service Desk is the first point of contact for all employee related IT troubleshooting and support.  You will work with internal IT team members in maintaining and responding to all hardware and software IT requests as well as prepare new equipment for new team members and make sure they are equipped to hit the ground running on their first day.  We are looking for a team player who is obsessed with customer service and able to handle multiple requests in a fast-paced environment.                               
 
Essential Duties and Responsibilities:  
  • Acts as an escalation point where difficult or controversial tasks are received. Responds to requests for various hardware, software, peripheral, and networking technical assistance, escalate more complex problems to appropriate senior level team member 
  • Monitor Service Desk for requests/incident assigned and process first-in first-out based on priority and respond quickly and effectively 
  • Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting ITSD service level requirements 
  • Perform, schedule, work queues and monitor system alerts activity 
  • Ensure users are assigned appropriate resources 
  • Provides complex and unique technical troubleshooting assistance to the end user’s satisfaction 
  • Take ownership of user problems and follow up on the status of problems on behalf of the user and communicate progress in a timely manner 
  • Must be able to demonstrate solid knowledge of major desktop software applications and networking concepts 
  • Must be able to isolate issues and define problems clearly and articulate solutions in a clear, concise, and consultative manner 
  • Must have strong customer service orientation; be able to maintain a professional demeanor, and work under pressure to handle critical issues in timely manner 
  • Take Ownership of ITSD fixed asset inventory and maintain in an appropriate level of accuracy 
  • Participate in technology related projects in line with business requirements as directed by IT Management 
  • Develop the manage tools for increase efficiency for the workflow of ITSD as needed 
  • Generate ITSD score card weekly report and ensure to meet the minimum requirement 
  • Provides and maintains IT inventory weekly report to management 
  • Create and perform maintenance for all ITSD standard operating procedures 
  • Perform other job duties as assigned* 
 
 
Knowledge and Skills:  
  • Proficiency with Windows 7, 8, 10, 2008, 2012, 2019 server and MS Office Suite 
  • TCP/IP, UDP, FTP, LAN ,WAN , Switch , Router , IP Addressing , subnetting, DHCP,DNS concepts 
  • Knowledge for AD/Exchange 
  • Strong verbal and written communication skills; must effectively communicate the scope of work and technical finding or recommendations to a non-technical audience 
  • Ability to provide excellent customer service 
  • Ability to apply diagnostic techniques for problem troubleshooting 
  • Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required  
  • Excellent written and verbal communication skills in English
 
Required Qualifications:
  • BS degree in Computer Science or related field 
 
Preferred Qualifications: 
  • Knowledge of Atlassian JIRA system 
  • Minimum 2 years of relevant work experience 
 
Working Conditions:
  • Office Only: Typically works in an office environment 
  • Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time 
$28.84-$31.25/hourly is an estimated pay range for this role working in Fremont, California office. The final amount will be determined based on the qualifications & experience of the candidate relative to the role. Our employee comprehensive benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k).
ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment. 

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