ZipRecruiter

Log In

1

It Service Desk Manager Jobs in Springfield, IL (NOW HIRING)

Choice Hotels

Front Desk Supervisor

Springfield, IL · On-site

$18 - $20/hr

Led and trained front desk staff, and managed shift schedules. * Process guest check-ins, confirm reservations, assign rooms, and issue room keys. * Handle confidential guest information with ...

LRS

IT Business Analyst

Springfield, IL

$45 - $75/hr

LRS Consulting Services is seeking a two Business Analysts for a 6-month contract opportunity with ... Project Manager Candidate must be able to effectively communicate in English (written & verbal ...

LRS

IT Hardware Asset/Inventory Analyst

Springfield, IL

$18 - $48/hr

LRS Consulting Services is seeking several IT Hardware Asset/Inventory Analysts for a client in Central Illinois. This is a 3-month contract opportunity for the right person. If you're that person ...

LRS

IT Business Analyst

Springfield, IL · On-site

$30 - $55/hr

LRS Consulting Services is seeking a two Business Analysts for a 6-month contract opportunity with ... Must have 7+ years of experience with the following: IT Business Analyst experience Experience in ...

previous pagenext page

Showing results 21-40

All JobsIt Service Desk JobsIt Service Desk Manager JobsIt Service Desk Manager Jobs in Springfield, IL

It Service Desk Manager information

See Springfield, IL salary details

$36.2K

$93.7K

$155.6K

How much do it service desk manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for it service desk manager in Springfield, IL is $93,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,400.00 and $111,500.00 per year, depending on experience, location, and employer.

What does an IT Service Desk Manager do?

An IT Service Desk Manager oversees the daily operations of an organization's IT service desk team. They are responsible for ensuring that user issues and requests are addressed promptly and effectively, managing support staff, implementing service improvements, and maintaining high levels of customer satisfaction. Additionally, they monitor performance metrics, develop support processes, and coordinate with other IT departments to resolve technical problems efficiently. Their goal is to ensure seamless IT support and contribute to overall business productivity.

What are the key skills and qualifications needed to thrive as an IT Service Desk Manager, and why are they important?

To thrive as an IT Service Desk Manager, you need expertise in IT support processes, incident management, and a solid understanding of ITIL frameworks, often backed by a relevant bachelor’s degree and ITIL certification. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and reporting platforms is typically required. Exceptional leadership, problem-solving, and communication skills help you manage teams and coordinate effectively with both technical staff and end users. These skills and qualities are crucial for optimizing service delivery, ensuring high user satisfaction, and driving continuous improvement in IT support environments.

What are some common challenges faced by IT Service Desk Managers, and how can they be addressed?

IT Service Desk Managers often encounter challenges such as managing high ticket volumes, ensuring consistent service quality across the team, and staying updated with rapidly evolving technology. Addressing these challenges involves implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training for staff. Additionally, fostering open communication and collaboration with other IT departments helps ensure that issues are resolved efficiently and service expectations are met.

What is the difference between It Service Desk Manager vs It Support Specialist?

AspectIt Service Desk ManagerIt Support Specialist
CertificationsITIL, HDI, CompTIA A+CompTIA A+, HDI, Microsoft Certified
Work EnvironmentTeam leadership, strategic planning, overseeing support teamsProviding technical support, troubleshooting, user assistance
Employer & Industry UsageIT departments across industries, corporate environmentsHelp desks, technical support centers, internal IT teams

The main difference is that an It Service Desk Manager oversees support teams and manages service delivery, while an It Support Specialist focuses on providing direct technical assistance to users. The manager handles strategic planning and team coordination, whereas the specialist handles day-to-day troubleshooting and user support.

What job categories do people searching It Service Desk Manager jobs in Springfield, IL look for?

The top searched job categories for It Service Desk Manager jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for It Service Desk Manager jobs?

Cities near Springfield, IL with the most It Service Desk Manager job openings:

It Service Desk Manager jobs near you
Infographic showing various It Service Desk Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $93,678 per year, or $45 per hour.

Front Desk Supervisor

Comfort Suites Springfield

Springfield, IL • On-site

$18 - $20/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Front Desk Supervisor

We are looking for a Front Desk Supervisor to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring a professional lobby environment. Strong leadership, time management, organizational, and communication skills are essential.

Compensation: $18-$20/hr

Key Responsibilities:
  • Led and trained front desk staff, and managed shift schedules.
  • Process guest check-ins, confirm reservations, assign rooms, and issue room keys.
  • Handle confidential guest information with integrity.
  • Resolve guest complaints and requests in a friendly, professional manner.
  • Ensure the lobby and common areas are clean and welcoming.
  • Manage cash drawer contents and transactions during shifts.
  • Coordinate with Housekeeping/Maintenance to ensure room readiness.
  • Process payments (cash, debit, credit) and check-outs, resolving any charges.
  • Generate daily reports (arrivals, departures, special requests) and ensure accuracy.
  • Supervise staff performance and complete performance reviews.
  • Assist guests with directions and information about the property and local areas.
  • Perform administrative duties such as filing and updating records.
  • Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.
  • Complete other duties as assigned.
Requirements:
  • Minimum 2 years of hospitality experience.
  • Minimum 2 years of front desk experience.
  • At least 1 year of supervisory experience, preferably in hospitality.
  • Proficiency in Windows OS and company-approved spreadsheets and word processing.
  • Strong verbal and written communication skills.
  • Ability to handle guest complaints and resolve issues promptly.
  • Ability to manage time effectively in high-pressure situations.
  • High school diploma or equivalent.
Physical Demands:
  • Regularly required to walk, stand, and use hands to reach.
  • Frequently required to stoop, kneel, crouch, or crawl.
  • Must be able to lift and move up to 50 pounds occasionally.

Apply