Wendell, NC · On-site
IT Infrastructure Lead Department: IT / Infrastructure & Operations Reports to: IT & DT Manager ... and manage external infrastructure vendors, MSPs, and project partners. o Follow up on service ...
Quick apply
Wendell, NC · On-site
IT Infrastructure Lead Department: IT / Infrastructure & Operations Reports to: IT & DT Manager ... and manage external infrastructure vendors, MSPs, and project partners. o Follow up on service ...
Raleigh, NC · On-site
Smart Infrastructure, Asset Management Software (SI AMS) is seeking an IT Business Partner to act ... Ensure reliable IT service delivery and a seamless end-user experience across onboarding ...
Raleigh, NC · On-site
Smart Infrastructure, Asset Management Software (SI AMS) is seeking an IT Business Partner to act ... Ensure reliable IT service delivery and a seamless end-user experience across onboarding ...
Head of Technology Infrastructure & Operations Who is Gen II? Gen II is a leading fund ... Experience managing complex IT outsourcing relationships and service delivery * Excellent ...
Head of Technology Infrastructure & Operations Who is Gen II? Gen II is a leading fund ... Experience managing complex IT outsourcing relationships and service delivery * Excellent ...
Head of Technology Infrastructure & Operations Who is Gen II? Gen II is a leading fund ... Experience managing complex IT outsourcing relationships and service delivery * Excellent ...
Head of Technology Infrastructure & Operations Who is Gen II? Gen II is a leading fund ... Experience managing complex IT outsourcing relationships and service delivery * Excellent ...
Durham, NC · On-site
IT Service Desk Lead Solid knowledge and experience with browser based applications. Experience ... Experience implementing and managing a help desk operation.
Durham, NC · On-site
IT Service Desk Lead Solid knowledge and experience with browser based applications. Experience ... Experience implementing and managing a help desk operation.
Raleigh, NC · On-site +1
... D IT organization. This is not a build-from-zero software program. It is a live operations ... Track record as a Delivery Manager, Engagement Manager, or Service Delivery Manager owning an ...
Raleigh, NC · On-site +1
... D IT organization. This is not a build-from-zero software program. It is a live operations ... Track record as a Delivery Manager, Engagement Manager, or Service Delivery Manager owning an ...
... management of enterprise information technology solutions across Duke Health.By harnessing the ... the delivery and adoption of IT services. Because this work directly supports technology ...
... management of enterprise information technology solutions across Duke Health.By harnessing the ... the delivery and adoption of IT services. Because this work directly supports technology ...
... management of enterprise information technology solutions across Duke Health. By harnessing the ... the delivery and adoption of IT services. Because this work directly supports technology ...
... management of enterprise information technology solutions across Duke Health. By harnessing the ... the delivery and adoption of IT services. Because this work directly supports technology ...
Wendell, NC · On-site
Department: IT / Infrastructure & Operations Reports to: IT & DT Manager Position Status: Full-Time ... and manage external infrastructure vendors, MSPs, and project partners. * Follow up on service ...
Wendell, NC · On-site
Department: IT / Infrastructure & Operations Reports to: IT & DT Manager Position Status: Full-Time ... and manage external infrastructure vendors, MSPs, and project partners. * Follow up on service ...
The ideal candidate will have a strong background in infrastructure management, cloud services ... delivering scalable and efficient infrastructure solutions integrating DevOps methodologies.
The ideal candidate will have a strong background in infrastructure management, cloud services ... delivering scalable and efficient infrastructure solutions integrating DevOps methodologies.
... to deliver essential services that strengthen and support our vibrant, diverse community. As the ... Management may assign additional functions as needed. • Lead the design and governance of ...
... to deliver essential services that strengthen and support our vibrant, diverse community. As the ... Management may assign additional functions as needed. • Lead the design and governance of ...
Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice. * Establish and run delivery governance: integrated ...
Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice. * Establish and run delivery governance: integrated ...
And Experience meeting with managers to gather information on current processes to effectively document the process. And who have Knowledge of IT Service Delivery (network connectivity, desktop ...
And Experience meeting with managers to gather information on current processes to effectively document the process. And who have Knowledge of IT Service Delivery (network connectivity, desktop ...
... Cloud Systems Manager to lead an IT team overseeing a complex hybrid, multi-cloud enterprise ... governance and service delivery excellence. Key Responsibilities Infrastructure Strategy and ...
... Cloud Systems Manager to lead an IT team overseeing a complex hybrid, multi-cloud enterprise ... governance and service delivery excellence. Key Responsibilities Infrastructure Strategy and ...
... Cloud Systems Manager to lead an IT team overseeing a complex hybrid, multi-cloud enterprise ... governance and service delivery excellence. Key Responsibilities Infrastructure Strategy and ...
... Cloud Systems Manager to lead an IT team overseeing a complex hybrid, multi-cloud enterprise ... governance and service delivery excellence. Key Responsibilities Infrastructure Strategy and ...
Chapel Hill, NC · On-site
Update knowledge management tools and self-service resources to reduce recurring incidents. * Ensure seamless remote and office IT support for a mobile consulting workforce. Evaluate, recommend, and ...
Chapel Hill, NC · On-site
Update knowledge management tools and self-service resources to reduce recurring incidents. * Ensure seamless remote and office IT support for a mobile consulting workforce. Evaluate, recommend, and ...
Chapel Hill, NC · On-site
Update knowledge management tools and self-service resources to reduce recurring incidents. * Ensure seamless remote and office IT support for a mobile consulting workforce. Evaluate, recommend, and ...
New
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Chapel Hill, NC · On-site
Update knowledge management tools and self-service resources to reduce recurring incidents. * Ensure seamless remote and office IT support for a mobile consulting workforce. Evaluate, recommend, and ...
New
... IT operations to ensure the availability, performance, and security of enterprise infrastructure ... delivering clear communication during incidents and maintaining accountability for service levels ...
... IT operations to ensure the availability, performance, and security of enterprise infrastructure ... delivering clear communication during incidents and maintaining accountability for service levels ...
Durham, NC · On-site
$151K - $189K/yr
The role provides leadership for a single, integrated IT department that delivers services across ... managed service provider agreements, EMR, billing and back-office systems, data infrastructure and ...
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Durham, NC · On-site
$151K - $189K/yr
The role provides leadership for a single, integrated IT department that delivers services across ... managed service provider agreements, EMR, billing and back-office systems, data infrastructure and ...
Raleigh, NC · On-site
... delivery. This role involves leading a team of support analysts, optimizing IT support processes ... Service Desk Management: * Oversee day-to-day IT support operations, ensuring timely resolution of ...
Raleigh, NC · On-site
... delivery. This role involves leading a team of support analysts, optimizing IT support processes ... Service Desk Management: * Oversee day-to-day IT support operations, ensuring timely resolution of ...
$28.2K - $39.8K
5% of jobs
$39.8K - $51.4K
12% of jobs
$56K is the 25th percentile. Wages below this are outliers.
$51.4K - $63.1K
20% of jobs
$63.1K - $74.7K
12% of jobs
The median wage is $77K / yr.
$74.7K - $86.3K
5% of jobs
$86.3K - $97.9K
7% of jobs
$97.9K - $109.5K
6% of jobs
$119K is the 75th percentile. Wages above this are outliers.
$109.5K - $121.2K
9% of jobs
$121.2K - $132.8K
12% of jobs
$132.8K - $144.4K
9% of jobs
$144.4K - $156K
3% of jobs
$28.2K
$91.3K
$156K
| Aspect | It Service Delivery Manager Infrastructure | It Service Desk Manager |
|---|---|---|
| Responsibilities | Oversees infrastructure services, network, servers, and hardware management | Manages help desk operations, user support, and incident resolution |
| Certifications | ITIL, Network+ or Cisco certifications often preferred | ITIL, HDI Support Center Manager, or CompTIA certifications common |
| Work Environment | Typically in data centers, network operations centers, or enterprise IT departments | Primarily in service desks, support centers, or IT support teams |
| Focus | Infrastructure stability, performance, and scalability | User support, issue resolution, and customer satisfaction |
The main difference is that the It Service Delivery Manager Infrastructure focuses on managing and maintaining IT infrastructure components, while the It Service Desk Manager concentrates on user support and help desk operations. Both roles require ITIL knowledge and certifications but serve different aspects of IT service management.
Wendell, NC • On-site
Full-time
Posted 23 days ago
IT Infrastructure Lead
Department:
IT / Infrastructure & Operations
Reports to:
IT & DT Manager
Location:
Wendell, NC
Position Status:
Full-Time
Status:
Salary, Exempt
Management Level:
Lead
JOB SUMMARY
KIOTI Tractor is seeking an IT Infrastructure Lead to join our team onsite in Wendell, NC.
This role leads day-to-day infrastructure and end-user support operations across network, server, security, endpoint, and workplace technologies.
The position is expected to provide both operational leadership and hands-on technical support when needed.
KEY RESPONSIBILITIES OF JOB
Infrastructure Operations Leadership
o Lead daily infrastructure operations across network, server, security, backup, virtualization, and endpoint environments.
o Monitor the overall health, stability, performance, and support readiness of core infrastructure services.
Helpdesk Escalation and User Support
o Act as the primary escalation point for issues not resolved at the helpdesk level.
o Establish support standards, escalation paths, and documentation discipline for end-user support activities.
System Monitoring and Troubleshooting
o Support and maintain firewalls, switches, wireless, servers, storage, backup systems, Microsoft 365, Active Directory, and related infrastructure platforms.
o Participate directly in troubleshooting, configuration, implementation, and recovery work when hands-on intervention is required.
o Provide after-hours or emergency leadership support when significant incidents or urgent infrastructure work require it.
Vendor and Outsourcing Management
o Coordinate and manage external infrastructure vendors, MSPs, and project partners.
o Follow up on service quality, project progress, issue resolution, and technical deliverables.
Infrastructure Project Lead
o Plan and execute infrastructure upgrades, replacements, maintenance activities, and operational improvement projects.
o Prepare implementation approach, risk review, rollback planning, business communication, and execution follow-up for infrastructure changes.
System Installation and Configuration
o Support installation and configuration of servers, network devices, endpoint tools, and related infrastructure components.
o Maintain and improve identity, access, device, and collaboration platforms such as Active Directory, Entra ID / Azure AD, Microsoft 365, and endpoint administration tools.
Backup and Recovery
o Support patching, backup operations, and disaster recovery readiness to reduce operational and business risk.
Security Management
o Support access control, security control execution, and infrastructure security governance in coordination with internal and external stakeholders.
Documentation and Reporting
o Maintain infrastructure documentation, diagrams, asset records, support procedures, and operational status reporting for management review.
Cross-Functional Support
o Work closely with the IT systems / planning function to support business applications, plant operations, and cross-functional business requirements.
EDUCATIONAL AND PHYSICAL REQUIREMENTS
Education and Experience
o Bachelor's degree in computer science, information technology, or a related field, or equivalent practical experience.
o 8+ years of progressive IT infrastructure experience in support, administration, implementation, or operational leadership roles.
Technical Knowledge
o Broad working knowledge of enterprise infrastructure including network, firewall, wireless, Windows Server, virtualization, storage, backup, endpoint, identity, and Microsoft 365 environments.
o Working knowledge of tools and platforms such as Active Directory, Entra ID / Azure AD, PowerShell, VMware, backup platforms, and network/security equipment.
o Ability to troubleshoot across server, network, security, and end-user support issues.
Leadership and Work Style
o Ability to lead infrastructure operations without depending entirely on vendors, while still managing external partners effectively.
o Ability to communicate technical issues, priorities, tradeoffs, and recommendations clearly to both technical staff and management.
o Strong ownership, follow-through, time management, and multi-tasking capability.
Preferred Qualifications
o Experience in a manufacturing, distribution, or multi-site operational environment preferred.
