ZipRecruiter

Log In

1

It Project Program Manager Jobs in Edmonton, AB (NOW HIRING)

SMS Equipment

Manager, IT Service Delivery

Acheson, AB · Hybrid

CA$115K - CA$125K/yr

SMS is looking for a Manager, IT Service Delivery to lead end-to-end IT Service Management and ensure reliable, high-quality IT services across the organization. Reporting to the Director, IT & ...

Wood Plc

Senior Site Project Manager

Edmonton, AB

... class safety program. Skills / Qualifications * University Degree/Technology Diploma in Civil ... Will have a minimum of ten (10) years' experience managing projects in excess of $100M.

The Brick

IT Desktop Administrator

Edmonton, AB

Manage specified Technology Support (Infrastructure) projects * Assist in specified IT projects and initiatives. * Cross-team support and collaboration for both break-fix/production issues and ...

Finning

Project Manager III

Edmonton, AB · Hybrid

Develop and manage approved project programs and roadmaps for assigned business areas. * Provide ... IT projects, technology-enabled initiatives, business transformation, and change management.

Spark Power

Senior IT Administrator

Edmonton, AB · Hybrid

... projects, providing support on operational issues and incidents as well as other related tasks ... Manage and maintain the operations of server, network, and cloud infrastructure with support from ...

FLINT Corp.

IT Business Analyst

Sherwood Park, AB

As an IT Business Analyst, you will be embedded within FLINT's business operations, working across ... The projects you'll help build will serve communities for generations. * Your growth is our ...

Recruitment Partners

IT Asset Coordinator

Edmonton, AB · Hybrid

IT Asset Coordinator Our client in Edmonton is looking for Senior Software Asset Manager for the ... Management within enterprise programs and projects * Research emerging software and licensing ...

next page

Showing results 1-20

All JobsIt Project Program JobsIt Project Program Manager JobsIt Project Program Manager Jobs in Edmonton, AB

It Project Program Manager information

What does an IT program manager do?

An IT program manager oversees multiple related IT projects to ensure they align with organizational goals, coordinate resources, and meet deadlines. They develop project plans, manage budgets, communicate with stakeholders, and mitigate risks, often using tools like MS Project or Jira. Strong leadership, communication skills, and certifications such as PMP are typically required.

What jobs pay 500,000 a year in the US?

In the US, senior roles such as IT Project Program Managers, executive-level positions like CIOs or CTOs, and specialized roles in finance or law can reach or exceed $500,000 annually. These positions typically require extensive experience, advanced certifications, and leadership responsibilities, often involving managing large teams or strategic initiatives.

What is the difference between It Project Program Manager vs It Project Manager?

AspectIt Project Program ManagerIt Project Manager
CertificationsPMP, PgMP, PMI-ACPPMP, CAPM
Work EnvironmentOversees multiple projects, strategic focusManages individual projects, tactical focus
ResponsibilitiesCoordinates projects within a program, aligns with business goalsExecutes specific projects, manages scope, schedule, budget
Industry UsageCommon in large organizations, IT and tech sectorsWidely used across industries, including IT

The main difference is that an It Project Program Manager oversees multiple related projects to achieve broader business objectives, while an It Project Manager focuses on managing individual projects. The Program Manager has a strategic role, coordinating efforts across projects, whereas the Project Manager handles day-to-day project execution.

Is a TPM role stressful?

A TPM (Technical Program Manager) role can be stressful due to managing multiple projects, tight deadlines, and coordinating between teams. Success often depends on strong organizational skills, communication, and the ability to handle high-pressure situations. However, workload and stress levels vary based on company size, project scope, and individual experience.

What does an IT Project Program Manager do?

An IT Project Program Manager oversees multiple related IT projects, ensuring they align with an organization's goals and deliver value. They coordinate project teams, manage budgets and timelines, and handle communication among stakeholders. Their responsibilities include risk management, resource allocation, and ensuring projects are completed successfully and efficiently. This role requires strong leadership, technical expertise, and excellent organizational skills.

What are the key skills and qualifications needed to thrive as an IT Project Program Manager, and why are they important?

To thrive as an IT Project Program Manager, you need strong leadership, project management expertise, and a solid understanding of IT systems, typically supported by a bachelor’s degree in a related field and PMP or similar certifications. Familiarity with project management tools like Microsoft Project, Jira, and Agile/Scrum methodologies is essential. Exceptional communication, problem-solving, and stakeholder management skills help you coordinate cross-functional teams and handle project challenges effectively. These capabilities ensure projects are delivered on time, within scope and budget, while aligning with organizational goals.

How do IT Project Program Managers typically balance multiple concurrent projects and ensure alignment with organizational goals?

IT Project Program Managers often oversee several projects simultaneously, requiring strong organizational and prioritization skills. They regularly coordinate with cross-functional teams, utilize project management tools, and hold status meetings to monitor progress. A key part of the role involves aligning each project's objectives with the broader business strategy, addressing risks proactively, and ensuring resources are efficiently allocated. Collaboration with stakeholders and clear communication are essential to navigate shifting priorities and deliver successful outcomes.

What job makes $10,000 a month without a degree?

An IT Project Program Manager can earn $10,000 or more per month through experience, certifications, and strong project management skills, often without a formal degree. Success in this role depends on proven ability to lead complex projects, familiarity with tools like Agile or Scrum, and industry demand, especially in technology-driven environments.
It Project Program Manager jobs near you

Manager, IT Service Delivery

SMS Equipment

Acheson, AB • Hybrid

CA$115K - CA$125K/yr

Full-time

Posted 18 days ago

Job description

SMS is looking for a Manager, IT Service Delivery to lead end-to-end IT Service Management and ensure reliable, high-quality IT services across the organization. Reporting to the Director, IT & Cybersecurity, this role is accountable for the IT service delivery model, ServiceNow platform ownership, and continuous improvement of service performance, user experience, automation, and AI-enabled service delivery.
 
Work Location: Acheson, AB.
Salary: $115,000 - $125,000 plus incentives.
Work Arrangement: Hybrid – providing the flexibility to work remotely up to 2 days per week.
Schedule: Monday to Friday.
 
What You'll Do:
  • Provide overall accountability for IT Service Delivery, including the IT Service Desk and end-user support services across multiple regions.
  • Ensure consistent, reliable, and customer-focused IT services aligned with ITIL best practices.
  • Act as the senior operational escalation point for service-related issues impacting the business.
  • Oversee and govern the outsourced IT Service Desk, including service quality, SLA/KPI performance, and continuous improvement.
  • Manage service delivery across regions and time zones, working with international service partners to ensure seamless global support.
  • Lead, coach, and develop a team of internal IT Support Analysts, fostering a high-performance, customer-centric service culture.
  • Own and continuously improve ITSM processes including incident, request, problem, change, asset, and knowledge management.
  • Serve as Product Owner for the ServiceNow platform, driving roadmap development, adoption, automation, reporting, and integrations.
  • Lead the adoption of AI and automation in IT service delivery to improve efficiency, deflect incidents, and enhance user experience.
  • Oversee end-user IT hardware and software procurement, asset lifecycle management, and license compliance in collaboration with Procurement and Finance.
    • This role deals with laptops, tablets, phones, related peripherals, and operating systems and software.
  • Partner with cross-functional IT teams and business stakeholders to ensure services are secure, reliable, and aligned with enterprise standards.
What You Bring:
The successful candidate has extensive experience in IT service delivery and people leadership, with a strong background in IT Service Management and managing service desk operations in complex, multi-site environments. You bring a customer-focused mindset, excellent communication skills, and a proven ability to lead teams and vendors through continuous improvement and change.
 
Other requirements include:
  • Postsecondary education in Information Technology, Computer Science, or a related field, or equivalent experience.
  • 8+ years of progressive experience in IT service delivery, IT support, or IT operations.
  • 3+ years of experience leading IT support or service delivery teams.
  • Experience managing outsourced or managed service providers, ideally in a 24/7 support environment.
  • Strong working knowledge of ITIL-based IT Service Management.
  • Hands-on experience with ITSM platforms, preferably ServiceNow.
  • Experience driving automation, self-service, and AI-enabled service improvements.
  • ITIL and ServiceNow certifications are considered strong assets.

This position is classified as a Mid-Level Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

 
Pre-Employment
This position is risk sensitive. Candidates may be required to complete:
  • Drug and alcohol test
  • Criminal record check

      This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired. 

      We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

      At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

      SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

      Apply