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It Operations Manager Jobs in Waukee, IA (NOW HIRING)

Revel Staffing

IT Manager

Des Moines, IA

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems, and user-support processes * Support network, infrastructure, and endpoint performance

FHLB Des Moines

IT Auditor

Des Moines, IA

$102K - $121K/yr

  • Retirement

  • PTO

... management, internal control, and governance processes for all Bank information systems operations ... Experience in IT audit, cybersecurity audit, integrated audit and SOX IT audits preferred

Athene Holding Ltd.

IT Manager - Appian

West Des Moines, IA · On-site

$93K - $114K/yr

Athene is investing in modern enterprise platforms that accelerate digital transformation, improve operational efficiency, and streamline complex business processes. As our IT Manager - Appian, you ...

Athene

IT Manager - Appian

West Des Moines, IA · On-site

$93K - $114K/yr

Athene is investing in modern enterprise platforms that accelerate digital transformation, improve operational efficiency, and streamline complex business processes. As our IT Manager - Appian, you ...

Corporate Tools

IT Infrastructure Manager

Johnston, IA · On-site +1

$185K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Professional experience managing daily data center operations and IT infrastructure * Can explain RAID to your 3 year old niece * Think uptime is a personal challenge * Troubleshoot most things ...

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All JobsIt Operations JobsIt Operations Manager JobsIt Operations Manager Jobs in Waukee, IA

It Operations Manager information

See Waukee, IA salary details

$41.7K

$104.4K

$156.8K

How much do it operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for it operations manager in Waukee, IA is $104,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,600.00 and $125,200.00 per year, depending on experience, location, and employer.

What is an IT Operations Manager?

IT Operations Managers are professionals responsible for overseeing and maintaining an organization's IT infrastructure and operations. They manage teams that ensure the reliability, security, and efficiency of computer systems, networks, and related services. Their duties often include supervising IT staff, managing budgets, implementing new technologies, and ensuring compliance with relevant regulations. IT Operations Managers play a critical role in minimizing downtime and ensuring that technology supports the business's goals effectively.

How does an IT Operations Manager typically collaborate with other departments to ensure smooth business operations?

IT Operations Managers work closely with various departments such as finance, HR, and production to understand their technological needs and ensure that IT services align with business objectives. They often coordinate cross-functional meetings to gather requirements, address issues, and implement solutions that support company-wide initiatives. This collaborative approach helps minimize downtime, streamline workflows, and proactively address potential challenges, making strong communication and relationship-building skills essential for success in this role.

What are the key skills and qualifications needed to thrive as an IT Operations Manager, and why are they important?

To thrive as an IT Operations Manager, you need strong leadership skills, a solid understanding of IT infrastructure, and a degree in computer science or a related field. Familiarity with network management tools, ITIL certification, and experience with systems such as VMware, Microsoft Azure, or AWS are typically required. Excellent problem-solving, communication, and organizational abilities help you oversee teams and manage complex projects effectively. These skills ensure the smooth operation, security, and scalability of an organization's IT systems, enabling business continuity and growth.

What is the difference between It Operations Manager vs Network Administrator?

AspectIt Operations ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA certificationsCCNA, Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed across industries for IT service managementCommon in organizations with complex networks
Search & Comparison IntentFocuses on overall IT operations managementFocuses on network-specific tasks

The It Operations Manager and Network Administrator roles overlap in certifications and work environments but differ in scope. The It Operations Manager oversees broader IT functions and strategic planning, while the Network Administrator specializes in maintaining network infrastructure. Understanding these differences helps organizations assign roles effectively and job seekers target the right positions.

More about It Operations Manager jobs

What job categories do people searching It Operations Manager jobs in Waukee, IA look for?

The top searched job categories for It Operations Manager jobs in Waukee, IA are:

What cities near Waukee, IA are hiring for It Operations Manager jobs?

Cities near Waukee, IA with the most It Operations Manager job openings:

It Operations Manager jobs near you
Infographic showing various It Operations Manager job openings in Waukee, IA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $104,434 per year, or $50.2 per hour.

IT Manager

Revel Staffing

Des Moines, IA

$85K - $115K/hr

Full-time

Re-posted 4 days ago

Job description

IT Manager

A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments.


    Key Responsibilities

    • Manage IT help desk operations and support ticketing system
    • Oversee hardware, software, systems, and user-support processes
    • Support network, infrastructure, and endpoint performance
    • Troubleshoot technical issues across departments
    • Maintain IT documentation, system logs, and support procedures
    • Coordinate with vendors for system updates, support, and technology services
    • Track IT performance metrics, service levels, and recurring support issues
    • Improve user experience through timely, professional technical support
    • Identify opportunities to streamline IT workflows and reduce manual workload
    • Maintain confidentiality and comply with healthcare privacy and security standards
    • Perform additional IT-related duties as assigned

    AI & Automation Responsibilities

    • Implement or support AI-powered help desk and ticket-routing systems
    • Automate repetitive IT support tasks where appropriate
    • Use AI tools for diagnostics, documentation, reporting, and system monitoring
    • Continuously evaluate opportunities to improve IT efficiency through automation
    • Support responsible use of AI tools in alignment with privacy, security, and organizational policies

    Qualifications

    • 2+ years of IT support, systems administration, or related technical experience
    • Experience managing help desk or technical support environments
    • Knowledge of networking, systems administration, endpoint support, and troubleshooting
    • Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation
    • Ability to automate repetitive IT support processes
    • Strong documentation, organization, and communication skills
    • Ability to work effectively in a fast-paced, on-site healthcare environment
    • Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred
    • HIPAA training/certification required