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It Operations Assistant Jobs in Miami, FL (NOW HIRING)

Bci Miami

IT Operations Manager

Miami, FL · On-site

The IT Operations Manager oversees the IT Department's daily activities, ensuring reliable and ... Applications; (6) Assist Software; (7) SWIFT; (8) FEDLINE Advantage; (9) OnGuard (10) Cloud ...

Miccosukee Resort & Gaming

IT Operations Engineer

Miami, FL · On-site

$60K - $82K/yr

Title: IT Operations Engineer Job Summary: We are looking for an experienced IT Operations Engineer to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to ...

CYNET SYSTEMS

IT Operations Team Lead

Pompano Beach, FL · On-site

$33/hr

A minimum of 5+ years of IT work experience in computer operations with exposure to multi-platform ... * Assist with monitoring and tracking inventory for the Information Technology cost center. * Work ...

ELITE MARINE AC LLC

Information Technology Manager

Fort Lauderdale, FL · On-site

$90K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... systems to improve operational efficiency and reporting visibility · Assist with database ... align IT strategy with company growth and operational objectives · Build scalable systems and ...

Hut 8

Head of IT and Cybersecurity

Miami, FL

You will lead a team of 5+ across IT operations and security, set the technology roadmap with senior leadership, and scale the function as the company grows. This is a leader-who-builds role: you ...

Hut 8

Head of IT and Cybersecurity

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

You will lead a team of 5+ across IT operations and security, set the technology roadmap with senior leadership, and scale the function as the company grows. This is a leader-who-builds role: you ...

Hut 8

Head of IT and Cybersecurity

Miami, FL

You will lead a team of 5+ across IT operations and security, set the technology roadmap with senior leadership, and scale the function as the company grows. This is a leader-who-builds role: you ...

Talent Groups

IT Support Technician

Sunrise, FL · On-site

$39/hr

... assist with operational needs, and support scheduled business activities.Key areas of ... IT procurement, inventory management, and end-to-end device lifecycle management. Primary ...

New

Miccosukee Resort & Gaming

IT Coordinator

Miami, FL · On-site

... * Assist in scheduling and coordinating IT projects, system upgrades, and infrastructure improvements with minimal disruption to casino and resort operations. * Liaise with third-party vendors and ...

L7 Solutions

IT Support Escalation

Fort Lauderdale, FL · On-site

$20.50 - $28.25/hr

In this role, you'll troubleshoot complex problems, assist frontline technicians, and ensure seamless IT operations for our clients. Responsibilities : • Provide IT support relating to issues with ...

Centella

Information Technology Manager

Miami, FL · Hybrid

$90K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage the day-to-day operations of our IT team, including the helpdesk, network, servers, computers, and cloud services, making sure everything runs reliably and employees get timely support.

Vacatia

IT Project Manager, Infrastructure

Fort Lauderdale, FL · On-site +1

$47.25 - $64.50/hr

We're looking for an experienced IT Project Manager to lead the delivery of enterprise infrastructure and operations initiatives across our technology organization. You'll manage projects that ...

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All JobsIt Operations JobsIt Operations Assistant JobsIt Operations Assistant Jobs in Miami, FL

It Operations Assistant information

See Miami, FL salary details

$10

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$29

How much do it operations assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it operations assistant in Miami, FL is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $21.39 per hour, depending on experience, location, and employer.

What does an IT Operations Assistant do?

As an IT Operations Assistant, your daily tasks typically include monitoring system performance, assisting with hardware and software installations, and responding to technical support requests from team members. You may also help maintain inventory of IT equipment, update documentation, and support troubleshooting efforts for network or system issues. Working closely with other IT staff and end-users, you'll often collaborate to resolve problems quickly and ensure smooth day-to-day technology operations. This role provides valuable exposure to various IT functions, helping you build a foundation for future advancement within the IT department.

What are the key skills and qualifications needed to thrive as an IT Operations Assistant?

To thrive as an IT Operations Assistant, you need foundational knowledge of IT systems, troubleshooting, and network administration, often supported by a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with ticketing systems, remote management tools, and basic scripting is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for coordinating tasks and supporting end-users. These skills and qualities ensure smooth IT operations, minimize downtime, and provide reliable technical support across the organization.

What is an IT Operations Assistant?

IT Operations Assistants are support professionals who help maintain the daily functioning of an organization’s information technology systems. They assist IT teams with tasks such as troubleshooting hardware and software issues, managing user accounts, monitoring system performance, and performing routine maintenance. These assistants also help document IT processes, support end-users, and may assist with network and server management. Their role is vital in ensuring that IT infrastructure runs smoothly and efficiently.

What is the difference between It Operations Assistant vs Help Desk Technician?

AspectIt Operations AssistantHelp Desk Technician
CredentialsTypically requires an associate degree or relevant certifications like CompTIA A+Similar certifications, often CompTIA A+ or Microsoft certifications
Work EnvironmentSupports IT infrastructure, networks, and internal systemsProvides end-user support, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providersCommon in tech support centers, customer service roles
Search & Comparison IntentOften compared for entry-level IT support rolesCompared for frontline technical support positions

The main difference is that an It Operations Assistant focuses on maintaining and supporting internal IT infrastructure, while a Help Desk Technician primarily provides direct support to end-users. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What skills do you need to be an IT Operations Assistant?

An IT Operations Assistant needs strong technical skills in network administration, hardware, and software troubleshooting. Knowledge of operating systems, basic scripting, and familiarity with IT tools like ticketing systems are also important, along with good communication and problem-solving abilities.

What are the most commonly searched types of It Operations jobs in Miami, FL?

The most popular types of It Operations jobs in Miami, FL are:

What are popular job titles related to It Operations Assistant jobs in Miami, FL?

For It Operations Assistant jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching It Operations Assistant jobs in Miami, FL look for?

The top searched job categories for It Operations Assistant jobs in Miami, FL are:

What cities near Miami, FL are hiring for It Operations Assistant jobs?

Cities near Miami, FL with the most It Operations Assistant job openings:

It Operations Assistant jobs near you
Infographic showing various It Operations Assistant job openings in Miami, FL as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,426 per year, or $19 per hour.

Technology Operations Analyst - IT Operations & Support

180 Seminole Hard Rock Support Services

Davie, FL

Full-time

Posted 2 days ago

New

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Seminole Hard Rock Support Services provides Information Technology Services for Seminole Gaming, Hard Rock International and their subsidiaries and/or franchisees.  The ideal candidate must possess excellent verbal and written communication skills (must be able to articulate technical information at the end user level), excellent telephone skills, strong problem solving skills, detail oriented and the ability to work independently with little supervision. Individual will be responsible to monitor systems and respond to system alerts, answer calls received at the Service Desk and address emails received into the operational mailbox. The analyst will be responsible for installing software on computers and troubleshooting application and network issues in a multi domain Active Directory environemnt across a global WAN.

The IT Operations Analyst I will be responsible for creating system and application accounts. When system outages occur the analyst will send emails reporting system outages and/or updates, update the notes in the ticket and escalate cases according to established guidelines.

Operations Center and Service Desk responsibilities:

  • Answer phone calls coming into the IT Operations Center. Provide level I / II support and achieve a first call resolution rate greater than or equal to 70%.
  • Logging calls into the Service Now IT Service Management ticketing system.
  • Communicate status of requests to customers, as needed.
  • Log and dispatch incidents and support requests.
  • Ticket administration: Monitor and process tickets from the ticketing system and e-mail queue.
  • Monitors, interpret and address system events displayed in the NOC.
  • Create and maintain active directory and other application accounts.
  • Maintain departmental knowledge base and contribute to current documents.
  • Escalate incidents to senior technicians and management as required.
  • Open requests for service with 3rd party service providers.
  • Communicate major incident to impacted parties and send outage alerts.
  • Operate and exercise procedures according to established operational policies and procedures.

Job Requirements:

  • A minimum of two years of experience in the IT industry required with experience in the technology field for hotels or gaming resorts preferred.
  • Must be available to work different shifts that will include nights and weekends.
  • Two or more years of professional experience in pc/server/network architecture and operations.
  • Proficient in the support of Windows7 and Windows 10 operating systems.
  • Proficient in the support of Office 2016 and Office 365.
  • Two or more years of professional experience with Gaming systems, POS, Hotel PMS, ERP and audio video systems.
  • A bachelor’s degree in computer science, or equivalent related technical experience preferred.
  • A+, N+ or MCP certifications preferred.
  • ITIL certified preferred.