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It Operations Assistant Jobs in Calgary, AB (NOW HIRING)

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Mentor and assist Tier 1 and Tier 2 Peers. * Provide coverage for Field Technician by attending to ...

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level ... Mentor and assist Tier 1 and Tier 2 Peers. * Provide coverage for Field Technician by attending to ...

Description Are you a driven IT professional with strong technical skills and a proven track record ... In addition to this, the Level 3 Technician is accountable to the tier 1 and 2 teams to assist with ...

The Partnership's midstream operations include an extensive network of approximately 14,000 miles ... Agile & IT Service Management (ITSM) : Experience navigating Agile delivery methodologies (Scrum ...

... our IT Systems team, with a primary allocation to the Finance Systems team as a dedicated ... Identify opportunities for automation across finance operations and implement solutions using code ...

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It Operations Assistant information

What is an IT Operations Assistant?

IT Operations Assistants are support professionals who help maintain the daily functioning of an organization’s information technology systems. They assist IT teams with tasks such as troubleshooting hardware and software issues, managing user accounts, monitoring system performance, and performing routine maintenance. These assistants also help document IT processes, support end-users, and may assist with network and server management. Their role is vital in ensuring that IT infrastructure runs smoothly and efficiently.

What does an IT Operations Assistant do?

As an IT Operations Assistant, your daily tasks typically include monitoring system performance, assisting with hardware and software installations, and responding to technical support requests from team members. You may also help maintain inventory of IT equipment, update documentation, and support troubleshooting efforts for network or system issues. Working closely with other IT staff and end-users, you'll often collaborate to resolve problems quickly and ensure smooth day-to-day technology operations. This role provides valuable exposure to various IT functions, helping you build a foundation for future advancement within the IT department.

What are the key skills and qualifications needed to thrive as an IT Operations Assistant?

To thrive as an IT Operations Assistant, you need foundational knowledge of IT systems, troubleshooting, and network administration, often supported by a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with ticketing systems, remote management tools, and basic scripting is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for coordinating tasks and supporting end-users. These skills and qualities ensure smooth IT operations, minimize downtime, and provide reliable technical support across the organization.

What is the difference between It Operations Assistant vs Help Desk Technician?

AspectIt Operations AssistantHelp Desk Technician
CredentialsTypically requires an associate degree or relevant certifications like CompTIA A+Similar certifications, often CompTIA A+ or Microsoft certifications
Work EnvironmentSupports IT infrastructure, networks, and internal systemsProvides end-user support, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providersCommon in tech support centers, customer service roles
Search & Comparison IntentOften compared for entry-level IT support rolesCompared for frontline technical support positions

The main difference is that an It Operations Assistant focuses on maintaining and supporting internal IT infrastructure, while a Help Desk Technician primarily provides direct support to end-users. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

Retail IT Systems Administrator (Windows / Systems Operations / Information Security)

Parkland

Calgary, AB

Full-time

Re-posted 15 days ago


Job description

Description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

  • A place where you can take your career in the direction you want to grow and go
  • Opportunities for advancement and career development.

The Opportunity:

We are seeking a well‑rounded Systems Administrator with a strong foundation in Windows systems administration, general Systems Operations, and information security best practices. This role is responsible for maintaining reliable, secure, and scalable IT systems across on‑premises and/or cloud environments. The ideal candidate is comfortable wearing multiple hats, troubleshooting complex issues, and partnering with security teams to protect enterprise infrastructure.

Key Responsibilities:

Systems Administration
  • Administer, maintain, and support Windows Server environments (AD, DNS, DHCP, Group Policy, file/print services)
  • Manage day‑to‑day system operations, including patching, monitoring, backups, and performance tuning
  • Deploy and maintain standard operating system builds and system configurations
  • Assist with infrastructure upgrades, migrations, and lifecycle management
  • Provide Tier 2/3 escalation support for client, server, and infrastructure issues
Security & Compliance
  • Apply security hardening and baseline configurations aligned with best practices
  • Manage identity and access controls (AD, RBAC, least‑privilege access)
  • Assist with vulnerability remediation, patch management, EDR management, and audit readiness
  • Monitor systems for security events and participate in incident response
  • Collaborate with InfoSec stakeholders to enforce policies and compliance requirements
Automation & Improvement
  • Use scripting and automation to improve reliability and efficiency
  • Maintain documentation for systems, standards, and procedures
  • Identify operational risks and recommend improvements to availability, security, and scalability
Required Qualifications:
  • 5+ years of experience in systems administration or sysops roles
  • Strong experience with Windows Server and Active Directory environments
  • Working knowledge of information security principles (hardening, access control, patching, incident response)
  • Familiarity with monitoring, patch management, EDR, and other endpoint management tools
  • Ability to troubleshoot complex issues across systems, networking, and security layers
Preferred Qualifications:
  • Experience with PowerShell scripting and automation
  • Knowledge of networking fundamentals (TCP/IP, firewalls, VPNs)
  • Experience supporting compliance or security frameworks (e.g. PCI-DSS, NIST, ISO 270001, SOC 2)
  • Prior experience partnering closely with InfoSec or Security Operations teams
Additional Skills:
  • Strong analytical and problem‑solving skills
  • Ability to prioritize and manage multiple tasks in a production environment
  • Clear written and verbal communication
  • Comfortable working independently and as part of a team

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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Parkland logo

About Parkland

Sourced by ZipRecruiter

With a team of over 10,000 employees at our main hospital and surrounding area clinics, Parkland is one of the largest public hospital systems in the country. For over 100 years, we remain dedicated to providing the best patient experience for those in our care. As a Parkland team member, you have the opportunity to apply your skills and talents as well as advance your knowledge and career goals. We offer meaningful careers that build on our vision of defining the standards of excellence in public health.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Calgary, AB, CA

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