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It Operations Assistant Jobs in New York (NOW HIRING)

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IT Operations Specialist

Westport, CT · Hybrid

IT Operations Specialist Dalio Family Office Overview: The Dalio Family Office (DFO) supports ... * Assist with IT and cybersecurity incident response activities, coordinating with Security ...

DFO Referrals

IT Operations Specialist

Westport, CT · On-site

IT Operations Specialist Dalio Family Office Overview: The Dalio Family Office (DFO) supports ... * Assist with IT and cybersecurity incident response activities, coordinating with Security ...

Harvey

IT Operations Analyst

New York, NY · On-site

$109K - $163K/yr

The IT Operations Analyst joins Harvey's BizTech team to deliver seamless, high-touch technology ... * Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high ...

Harvey

IT Operations Analyst

New York, NY · On-site

$109K - $150K/yr

The IT Operations Analyst joins Harvey's BizTech team to deliver seamless, high-touch technology ... * Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high ...

Shionogi Inc.

Director, IT Operations

Florham Park, NJ · On-site

Overview The Director, IT Operations participates with IT leadership to establish strategic plans and objectives for the infrastructure and workplace technology that support the entire organization.

Jane Street

IT Operations Engineer

New York, NY · On-site

About the Position We're seeking an IT Operations Engineer to support, configure, and maintain multiple systems across all of our technology stacks, including desktop environments, network ...

Jane Street

IT Operations Engineer

New York, NY · On-site

About the Position We're seeking an IT Operations Engineer to support, configure, and maintain multiple systems across all of our technology stacks, including desktop environments, network ...

Rogo

IT Operations Manager

New York, NY · On-site

$150K - $190K/yr

... and monitoring * Assist with endpoint security operations - laptop hardening, patching, and ... hard") IT support experience * Strong, in-depth AV experience: conference room builds, all-hands ...

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It Operations Assistant information

What is an IT Operations Assistant?

IT Operations Assistants are support professionals who help maintain the daily functioning of an organization’s information technology systems. They assist IT teams with tasks such as troubleshooting hardware and software issues, managing user accounts, monitoring system performance, and performing routine maintenance. These assistants also help document IT processes, support end-users, and may assist with network and server management. Their role is vital in ensuring that IT infrastructure runs smoothly and efficiently.

What does an IT Operations Assistant do?

As an IT Operations Assistant, your daily tasks typically include monitoring system performance, assisting with hardware and software installations, and responding to technical support requests from team members. You may also help maintain inventory of IT equipment, update documentation, and support troubleshooting efforts for network or system issues. Working closely with other IT staff and end-users, you'll often collaborate to resolve problems quickly and ensure smooth day-to-day technology operations. This role provides valuable exposure to various IT functions, helping you build a foundation for future advancement within the IT department.

What are the key skills and qualifications needed to thrive as an IT Operations Assistant?

To thrive as an IT Operations Assistant, you need foundational knowledge of IT systems, troubleshooting, and network administration, often supported by a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with ticketing systems, remote management tools, and basic scripting is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for coordinating tasks and supporting end-users. These skills and qualities ensure smooth IT operations, minimize downtime, and provide reliable technical support across the organization.

What is the difference between It Operations Assistant vs Help Desk Technician?

AspectIt Operations AssistantHelp Desk Technician
CredentialsTypically requires an associate degree or relevant certifications like CompTIA A+Similar certifications, often CompTIA A+ or Microsoft certifications
Work EnvironmentSupports IT infrastructure, networks, and internal systemsProvides end-user support, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providersCommon in tech support centers, customer service roles
Search & Comparison IntentOften compared for entry-level IT support rolesCompared for frontline technical support positions

The main difference is that an It Operations Assistant focuses on maintaining and supporting internal IT infrastructure, while a Help Desk Technician primarily provides direct support to end-users. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of It Operations jobs in New York?

The most popular types of It Operations jobs in New York are:

What are popular job titles related to It Operations Assistant jobs in New York?

For It Operations Assistant jobs in New York, the most frequently searched job titles are:

What job categories do people searching It Operations Assistant jobs in New York look for?

The top searched job categories for It Operations Assistant jobs in New York are:

What cities in New York are hiring for It Operations Assistant jobs?

Cities in New York with the most It Operations Assistant job openings:

It Operations Assistant jobs near you
Infographic showing various It Operations Assistant job openings in New York as of August 2026, with employment types broken down into 87% Full Time, and 13% Temporary. Highlights an 87% In-person, and 13% Hybrid job distribution.

IT Operations Manager

Pleasantville, NY • On-site

Zwilling JA Henckels LLC
Manufacturing • 51 - 200 employees
Learn more about Zwilling JA Henckels LLCexternal

Full-time

Re-posted 2 days ago

Job description

IT Operations Manager

Company: ZWILLING J.A. Henckels

Location: Pleasantville, New York, United States (Hybrid: In Office:3 days per week)

Department: Information Technology

Reports To: IT Director (Head of IT)

Employment Type: Full-Time

Position Summary: 

The IT Operations Manager is a highly experienced individual contributor responsible for supporting, enhancing, and maintaining a wide range of enterprise applications, infrastructure systems, and operational technologies. This role works collaboratively across SAP application support, Infrastructure (Server, Network, Security), Desktop Support, Store Support, and Field/Remote Support teams to provide advanced technical expertise, resolve complex issues, and ensure continuity of mission‑critical systems.


This role plays a unique and highly valuable part within the IT organization, leveraging deep institutional knowledge, cross‑functional experience, and historical understanding of systems and processes. Although it carries no direct managerial responsibility, the Information Systems Administrator provides guidance, subject‑matter leadership, and operational support and continuity across multiple technology domains.

Key Responsibilities

Strategic and Operational Support 

  • Supports and assists the IT Director in providing operational oversight and strategic execution when needed.
  • Assist in planning, implementation, administration, coordination, and communication related to IT initiatives across applications, infrastructure, and support teams.
  • May lead select high impact meetings, project reviews, or operational discussions when requested.


Cross‑Functional Technical Support & Collaboration

  • Partner closely with SAP functional and technical teams to support integrations, data flows, and business processes—especially within eWM, ShipERP, Paccurate, and related logistics solutions.
  • Work with Infrastructure teams (Server, Network, Security, Virtualization) to resolve escalated issues, support system stability, and contribute to technology planning.
  • Coordinate with Desktop Support, Store Support, and Field IT teams to ensure reliable operations across office, warehouse, and retail environments.

 

Application Support & Specialized Systems Ownership

Provide advanced support, troubleshooting, configuration, and coordination for a wide portfolio of systems not explicitly owned by other IT functions, including:

  • Automation & Workflow: PowerAutomate, RVI
  • Labeling & Documentation: label systems, packaging slip generation, print workflows
  • Telephony & Communication: 8x8, PTLS
  • Warehouse & Logistics Technology: Kardex system, conveyor systems, eSecure integrations
  • Retail & POS Systems: MyPOS, Store Support tools, DC1
  • Physical & Access Security Systems: Brivo, TotalConnect, QVR
  • Storage, Backup & Surveillance: QNAP (VM backups, surveillance platform)
  • RFID & Printing: Zebra printers (including RFID workflows)
  • Cloud Productivity: Dropbox and related integrations
  • Legacy Technologies: Maintenance and operational support for DCI AS/400 applications

 

Infrastructure & Operational Support

  • Provide advanced troubleshooting across servers, networking, security tools, mobile devices, and IoT platforms.
  • Assist in monitoring, maintaining, and improving both on‑premises and cloud‑based environments.
  • Participate in incident response and root‑cause analysis for complex, cross‑system failures.
  • Maintain documentation, system configurations, runbooks, and knowledge bases.

 

Subject-Matter Leadership

  • Serve as a technical escalation point for multi‑team issues requiring broad system knowledge.
  • Advise the IT Director and other technology leaders on risks, opportunities, dependencies, and best practices.

 

Project Support & Execution

  • Contribute to the planning, execution, and deployment of IT projects across applications and infrastructure.
  • Serve as the technology expert for cross‑functional initiatives involving SAP, warehouse automation, POS upgrades, workflow automation, and new system integrations.
  • Manage small to medium‑sized technology enhancements independently, including requirements gathering, testing, and coordinating with internal teams/vendors.

Qualifications

Required

  • Bachelor’s degree in Computer Science, Information Systems or related field, equivalent technical certification.
  • 7+ years of broad IT experience across applications, infrastructure, and support operations.
  • Working knowledge of SAP environments, particularly eWM, SD/LE, ShipERP, Paccurate, or related areas.
  • Strong understanding of enterprise IT operations: servers, networking, virtualization, security, end‑user support, and retail technologies.
  • Experience supporting multiple specialized or custom applications and operational systems.
  • Demonstrated ability to troubleshoot and resolve complex cross‑domain issues independently.
  • Strong communication, coordination, and customer‑service skills.
  • Ability to work effectively with both technical and non‑technical stakeholders.

Preferred

  • Experience working in distribution, warehouse, retail, or manufacturing environments.
  • Prior IT management/leadership experience strongly preferred.
  • Experience serving in a team lead role for the work group and/or as a specialist on complex technical and business matters
  • Familiarity with AS/400 systems and legacy application maintenance.
  • Experience supporting IoT, automation equipment, or warehouse robotics.
  • Background in PowerAutomate or other low‑code automation platforms.
  • Understanding of SAP integration tools, APIs, EDI, or middleware.



About Us 

For over 290 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success. 


Today, ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries with the help of ten wholly owned subsidiaries. Always looking forward, ZWILLING has recently acquired global heritage brands —Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—to give its customers access to the most exceptional cookware and cutlery. 


Not eligible for sponsorship



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