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It Infrastructure Support Manager Jobs in Missouri

Nebius

Data Center IT Manager

Kansas City, MO · On-site

$146K - $220K/yr

Manage IT support team to achieve KPI in IT infrastructure support and project planning. * Collaborating effectively with internal teams and external contractors to address technical and operational ...

O'Reilly Auto Parts

IT Support Manager

Springfield, MO · On-site

The Manager, IT Support manages a help desk team to support and resolve end-user issues with computer hardware or software. This position will manage the overall response to user inquiries and ensure ...

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It Infrastructure Support Manager information

What is the difference between It Infrastructure Support Manager vs Network Administrator?

AspectIt Infrastructure Support ManagerNetwork Administrator
CertificationsITIL, CompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA
Work EnvironmentOversees entire IT infrastructure, manages teamsFocuses on network setup, maintenance, and troubleshooting
Employer & Industry UsageUsed in large organizations, IT departmentsCommon in various industries, small to large companies
Search & Comparison IntentUnderstanding managerial roles in IT supportTechnical network management roles

The It Infrastructure Support Manager oversees the entire IT infrastructure, including networks, servers, and hardware, often managing teams and strategic planning. In contrast, a Network Administrator primarily focuses on configuring, maintaining, and troubleshooting network systems. While both roles require similar certifications and work environments, the manager role has broader responsibilities and leadership duties, whereas the network administrator is more technically specialized.

IT Infrastructure & User Support Manager

Joplin, MO • On-site

Schuber Mitchell Homes LLC
Real Estate • 51 - 200 employees
Learn more about Schuber Mitchell Homes LLCexternal

Full-time

Re-posted 18 hours ago

Key responsibilities

  • Lead and oversee the IT infrastructure and user support services, including network, server, and end user hardware management.

  • Provide hands-on support for hardware, software, and security activities, including configuring, installing, and troubleshooting IT systems.

  • Manage resources, collaborate with cross-functional teams, and coordinate technology projects to ensure alignment with organizational goals.

Job description

Position Summary 

The Infrastructure & User Support Manager leads the internal team and external MSP responsible for IT infrastructure and IT user support services. This role is responsible for collaborating with cross-functional teams, managing resources, and overseeing the related processes to ensure alignment with the organization's business goals.


Essential Duties and Responsibilities

  • Recruit, lead, and mentor direct reports, providing technical guidance, prioritization, and timely performance feedback; cultivating the personal, spiritual, financial, and professional growth of employees through open communication and weekly 1:1s
  • Owns and provides hands-on leadership and oversight for network infrastructure (on prem and Azure), server environments (physical, virtual, and cloud-based), and end user hardware lifecycle (PCs, peripherals, refresh cycles) ensuring stability, reliability, and alignment with security best practices
  • Provides directional leadership and oversight of IT MSP (Network, Server, PC, and Tier 1 User Support)
  • Implements, enforces, and audits network, endpoint, identity, incident response, and security controls
  • Owns the overall user support experience ensuring timely, effective, and user‑focused resolution of issues with a focus on quality, accountability, and continuous improvement
  • Provides hands-on IT support such as fielding communications, performing Identity and Access Management (IAM) activities, configuring, installing hardware, software and peripherals, and traveling to markets
  • Remains current with technological developments such as Artificial Intelligence and evaluates the feasibility of incorporating these solutions within the IT Infrastructure and User Support ecosystems
  • Provides project management services through coordination, planning, and implementation of technology-related projects and initiatives
  • Contribute to IT roadmap planning related to operations, infrastructure, cybersecurity, and support
  • Maintains and upholds IT policies and procedures knowledge base
  • Performs other related duties as assigned

 

Qualifications and Skills

  • Bachelor’s degree in Information Technology, Information Systems, or a related field strongly preferred
  • 7+ years of progressive experience in IT operations, infrastructure, or user support roles
  • 3+ years of experience in a senior, lead, or management capacity
  • Hands‑on experience supporting hybrid IT environments (on‑prem and Azure cloud)
  • Demonstrated ability to balance technical work with people leadership and service ownership
  • Strong understanding of computer systems, security, network and systems administration required
  • Must be curious, proactive, and have a high attention to detail with a relentless pursuit to surmount barriers and meet deadlines
  • Ability to use logic and reasoning to compare alternative solutions, reach conclusions, and solve problems
  • Excellent interpersonal skills and ability to effectively communicate and collaborate with teams across the entire organization 
  • Strong organizational and time management skills necessary to be successful working in a cross-functional, fast-paced environment with frequently shifting priorities 
  • Familiarity with Apple hardware and software technology preferred 
  • Must be at least 21 years of age to drive a company vehicle and have a valid driver’s license and clean driving record










 

 

 

Work Environment and Physical Requirements

  • Works in a temperature-controlled environment, with low noise levels 
  • Prolonged periods of sitting required 
  • Occasionally required to walk, stand, lift, pull, or push objects weighing up to 15 pounds