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It Infrastructure Support Manager Jobs in Florida

Chewy is looking for an IT Site Support Manager II to join our MCO1 Fulfillment center team and ... IT infrastructure, warehouse automation, program management, and continuous improvement. You will ...

Chewy is looking for an IT Site Support Manager II to join our MCO1 Fulfillment center team and ... IT infrastructure, warehouse automation, program management, and continuous improvement. You will ...

... CRM and NAV and custom .NET applications Work with development team to design proper network ... IT team and the ability to assist and teach less advanced team members Must be capable of ...

Manage user access, permissions, MFA, and endpoint policies. * Support cloud storage, backups, file ... Monitor system health and resolve infrastructure issues. * Maintain documentation of ADDiTEC ...

Technology Infrastructure Support * Support and maintain Dell and Nutanix server environments ... Incident and Service Management * Monitor, prioritize, investigate, and resolve incidents and ...

Support network equipment, phone systems, and other IT infrastructure across jobsite and office locations * Maintain and manage network equipment inventory in coordination with logistics and the ...

Support network equipment, phone systems, and other IT infrastructure across jobsite and office locations * Maintain and manage network equipment inventory in coordination with logistics and the ...

Support network equipment, phone systems, and other IT infrastructure across jobsite and office locations * Maintain and manage network equipment inventory in coordination with logistics and the ...

Support network equipment, phone systems, and other IT infrastructure across jobsite and office locations * Maintain and manage network equipment inventory in coordination with logistics and the ...

... that supports our employees' health, growth, and work-life balance. LightPath Technologies is ... Endpoint management systems * Network infrastructure * Voice and communication systems * Core ...

Showing results 21-40

It Infrastructure Support Manager information

What is the difference between It Infrastructure Support Manager vs Network Administrator?

AspectIt Infrastructure Support ManagerNetwork Administrator
CertificationsITIL, CompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA
Work EnvironmentOversees entire IT infrastructure, manages teamsFocuses on network setup, maintenance, and troubleshooting
Employer & Industry UsageUsed in large organizations, IT departmentsCommon in various industries, small to large companies
Search & Comparison IntentUnderstanding managerial roles in IT supportTechnical network management roles

The It Infrastructure Support Manager oversees the entire IT infrastructure, including networks, servers, and hardware, often managing teams and strategic planning. In contrast, a Network Administrator primarily focuses on configuring, maintaining, and troubleshooting network systems. While both roles require similar certifications and work environments, the manager role has broader responsibilities and leadership duties, whereas the network administrator is more technically specialized.

What cities in Florida are hiring for It Infrastructure Support Manager jobs?

Cities in Florida with the most It Infrastructure Support Manager job openings:

IT Site Support Manager II

Ocala, FL • On-site

Chewy
Retail • 10K+ employees

Full-time

Posted 9 days ago


Chewy rating

6.8

Company rating: 6.8 out of 10

Based on 230 frontline employees who took The Breakroom Quiz


Job description

Job Description:
Your Opportunity:
Chewy is looking for an IT Site Support Manager II to join our MCO1 Fulfillment center team and work with passionate pet lovers. The ideal candidate will provide IT operational oversight at the MCO1 Chewy Fulfillment Center while leading a talented, team of IT Support Technicians. You will support the existing facility and help expand the next generation of Chewy Fulfillment Centers by delivering scalable, reliable solutions across IT infrastructure, warehouse automation, program management, and continuous improvement. You will work backward from the needs of internal and external customers, navigating ambiguity and technical complexity with sound judgment and a collaborative approach. Reporting to the Associate Director, Regional IT Support, you will partner with Operations, Launch, technology teams, and third-party vendors to help Chewy operate as a world-class eCommerce organization.
What You'll Do:
  • Build, lead, mentor, and develop a team of IT Support Technicians through thoughtful hiring, goal setting, performance reviews, compensation planning, coaching, and career development.
  • Direct daily IT support activities and drive the timely resolution of complex application, hardware, network, warehouse technology, and escalated service desk issues.
  • Identify operational efficiency opportunities and lead Kaizen and continuous improvement initiatives that strengthen service delivery, reliability, and team effectiveness.
  • Partner with business and technology stakeholders to align Fulfillment Center IT support, deployment activities, product roadmaps, and local Operations priorities.
  • Develop operational planning documents, project plans, governance materials, resource assignments, and stakeholder updates for IT Operations and program management initiatives.
  • Define critical support key performance indicators and create dashboards and reporting mechanisms that enable trend analysis, performance reviews, and data-informed decisions.
  • Lead weekly, monthly, and quarterly Fulfillment Center IT business reviews, including goal tracking, risk reporting, lessons learned, and progress against operational commitments.
  • Represent Fulfillment Center IT in Change Advisory Board reviews, new-site bills of materials, expansion and retrofit planning, testing, patching, security releases, and quality assurance activities.
  • Forecast, budget, and schedule client-device lifecycle programs while maintaining governance over regional IT goals, priorities, and resource requirements.
  • Collaborate with Launch teams and third-party material handling equipment vendors to establish operational readiness testing, maintain supported control systems, manage remote access, and transition new facilities into steady-state operations.

What You'll Need:
  • Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, another related technical field, or equivalent practical work experience.
  • 5+ years of progressive people management experience, preferably supporting geographically distributed teams.
  • 5+ years of IT infrastructure program or project management experience in a complex, service-oriented environment.
  • Experience supporting mobile devices, printing technologies, PCs, Windows, and Azure within a warehouse, fulfillment, manufacturing, or comparable operational environment.
  • Demonstrated experience leading continuous improvement initiatives and managing work in an SLA-driven support organization.
  • Experience managing vendor contracts, service providers, business relationships, and the resolution of service outages or operational escalations.
  • Ability to translate complex technical topics into clear information for audiences with varying levels of leadership experience and technical knowledge.
  • Ability to travel up to 10%, work flexible schedules that may include nights, weekends, and holidays, and participate in a 24/7 support and on-call rotation. This position also requires the ability to stand or walk for 10-12 hours per day as well as the ability to lift and push 50lbs. Ability to balance multiple priorities, and to quickly adjust strategy and execution in the face of new information.
  • Excellent communication and problem-solving skills
  • Experience working in a CMS
  • Highly developed intrapersonal skills
  • Ability to follow an in-house style guide
  • Love of pets and passion for their care and health

Bonus
  • Current CCNA, MCSE, MCSA, Six Sigma, or Project Management Professional certification.
  • Experience with Motorola or Zebra radio-frequency devices, including the MC9190, VC6090, or WT41N0.
  • Expertise in mobile device management, radio-frequency technologies, warehouse automation, or material handling control systems.
  • Working knowledge of ITIL, Agile, and established project management frameworks.
  • Experience developing dashboards and operational reporting in Tableau.
  • Experience supporting eCommerce, retail, high-growth, or startup environments.
  • Additional experience managing third-party hardware and software vendors or service providers.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011