ZipRecruiter

Log In

1

It Helpdesk Jobs in Rochester, NH (NOW HIRING)

CMC

Senior IT Engineer

Exeter, NH · Hybrid

Collaborate with account managers to align IT strategy with client business goals * Document client ... Provide mentorship to junior team members and help develop SOPs * Participate in on-call rotation ...

Planesense, Inc.

IT Project Portfolio Manager

Portsmouth, NH · On-site

$100K - $118K/yr

... helping teams turn ideas into successful technology solutions. As the central owner of the ... The IT Project Portfolio Manager will work closely with business stakeholders, software development ...

New

U.S. Navy

IT Support Specialist

Kittery Point, ME

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Hampton Beach, NH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Suncook, NH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Sanford, ME

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

West Kennebunk, ME

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Kezar Falls, ME

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

South Berwick, ME

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Hooksett, NH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Cape Neddick, ME

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

York Harbor, ME

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Portsmouth, NH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Rochester, NH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Dover, NH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Eliot, ME

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Somersworth, NH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

previous pagenext page

Showing results 21-40

All JobsIt Helpdesk JobsIt Helpdesk Jobs in Rochester, NH

It Helpdesk information

See Rochester, NH salary details

$12

$22

$33

How much do it helpdesk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for it helpdesk in Rochester, NH is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.48 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are generally accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, operating systems, and remote support tools can improve chances of securing a helpdesk role.

Is IT helpdesk a good career?

IT helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as network administrator or systems analyst.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What cities near Rochester, NH are hiring for It Helpdesk jobs?

Cities near Rochester, NH with the most It Helpdesk job openings:

It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Rochester, NH as of August 2026, with employment types broken down into 70% Full Time, 14% Part Time, and 16% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $47,129 per year, or $22.7 per hour.

Senior IT Engineer

Exeter, NH • Hybrid

CMC
See more jobs at CMCexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 14 days ago

Job description

CMC is a fast-growing Managed Services Provider (MSP) based in Exeter, NH, and we're looking for a Senior IT Engineer to join our in-house team. This is a deeply hands-on role ideal for someone who loves solving complex problems, working directly with clients, and being a key player in a fast-paced, high-growth environment.

You'll be the go-to expert for escalations, project implementations, and systems design. You'll work closely with our clients and internal teams to ensure environments are running smoothly, securely, and efficiently. This position is based out of our Exeter office and may include local travel to client sites in the Boston area. This is a hybrid position, with 1-2 days in the office each week.

Responsibilities

  • Act as Tier 2 technical support for escalations and complex issues
  • Architect and implement infrastructure and cloud solutions for small to mid-sized businesses
  • Support and maintain environments including Windows Server, Microsoft 365, Azure, Active Directory, virtualization (VMware), Fortigate firewalls,, and Rubrik backups
  • Perform on-site visits for project work, assessments, and troubleshooting
  • Collaborate with account managers to align IT strategy with client business goals
  • Document client environments and follow best practices for security and standardization
  • Provide mentorship to junior team members and help develop SOPs
  • Participate in on-call rotation for after-hours support when required

Technical Experience

  • Microsoft 365, including Intune and Defender suite (Endpoint, Identity, Cloud Apps, Office 365)
  • Rubrik Security Cloud
  • Veeam Backup and Replication
  • Citrix published apps and VDI
  • VMware vSphere
  • Fortinet Firewalls and Switches
  • HP and Dell server hardware
  • Quantum tape libraries
  • Windows and Linux servers
  • LogicMonitor

Requirements

  • 10+ years of hands-on IT experience, including 3-5 years in an MSP environment
  • Deep knowledge of Microsoft ecosystems: Windows Server, Microsoft 365, Azure
  • Experience with firewalls, switches, and networking fundamentals (TCP/IP, VLANs, VPNs)
  • Virtualization experience with Hyper-V and/or VMware
  • Familiarity with RMM/PSA tools like ConnectWise or similar
  • Strong communication skills and client-facing professionalism
  • Ability to manage multiple priorities in a dynamic, fast-growing MSP environment
  • Certifications (e.g., Microsoft, CompTIA, Cisco, VMware) are a plus but not required
  • Experience with Microsoft Teams Rooms, Teams Phone systems, or modern cloud-first infrastructure solutions

Nice-to-Haves

  • PowerShell or other scripting/automation experience
  • Project management or technical leadership background
  • Familiarity with CMMC, SOX, and other compliance frameworks

Benefits

  • 401(k) eligibility after 3 months
  • Dental insurance
  • Health insurance
  • unlimited PTO
  • cell phone and Internet reimbursement
  • choice of Mac or Windows laptop

Compensation Package:

  • Bonus opportunities

Apply